Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,034 Reviews)
Rating breakdown 23,034 reviews
5 Stars
19,756
4 Stars
2,525
3 Stars
447
2 Stars
138
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
I ❤️ my phone
on March 12, 2026
Posted by: Friendlee
[This review was collected as part of a promotion.] I do wish there were "Old" people classes so I could learn Galaxy AI functions. This is the only phone I have ever had because the other phone companies can't seem to read my face or fingerprints. I enjoy the stylus for being able to pinpoint things. I love the weight, or the lack of weight. I have arthritis and I have no problem holding the phone in my hand. My only complaint is the lack of Samsung low profile or non-black cases made for this series of phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product is great, and fast and very responsive
on March 12, 2026
Posted by: GeneMac
[This review was collected as part of a promotion.] Galaxy AI has been very useful for many different tasks. I've used it for work and my personal life as well. Especially shopping for new items. It has aloud for a more broader range of ideas productivity. Galaxy AI has also made answering and declining calls so much more easier before. Especially now, I realized I no longer have to deal with Spam calls any more, cause it automatically detects it . It also helps with translation, making it easier to respond to non English speakers. Galaxy AI don't just utilizes the phone, it also utilizes the watch, camera and buds!!! Pretty much making everything seem less and easier to use! And the Galaxy AI features carry over to the tablets as well. It never misses a step. My S25 ultra has been the best phone I ever experienced, and will definitely continue to use Samsung products in the future. Hoping the next generation Laptops , get the same experience as my phone, making the ecosystem even better, and much more easier to use!. I would also like for the new TVs, if they don't already have it. But I would love for the TVs to be as intergraded as well if that's possible!! But overall My S25 ultra and Galaxy AI is a 10/10 for me. I think it only goes up from here!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung did it again!!!
on March 12, 2026
Posted by: LethalSniper
[This review was collected as part of a promotion.] I've been a Samsung fan boy for years, and for good reason. They are constantly improving. My note 4 was my all time favorite til I got a note 10 and saw the amazing improvements to the S-pen (the greatest stylus ever invented). The new galaxy AI deserves a mention as well, it's smooth and natural and supremely helpful. The note 10 has held the top spot in my heart for a few years until now. The S25 ultra has taken the top spot with its excessive battery life and insane gaming power it has thoroughly won me over. I love to play resource heavy multiplayer fps games and this phone gives me an unfair advantage over my opponents with its unparalleled detail and graphics processing they don't stand a chance. I keep my graphics maxed and I haven't overheated it yet. Samsung keep doing what you're doing <3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this device...
on March 12, 2026
Posted by: OG80SMOKEY
[This review was collected as part of a promotion.] I absolutely love my s25 ultra. Tha AI features are amazing and make everything I do simple fast and professional. I use it for making music tracks and writing lyrics. Taking photos are awesome especially being about to enhance them and remove unwanted background images... the connectivity to discover nearby devices and transfer stuff is out of this world. Plus I have a samsung galaxy watch 6 that is amazing also. Just wish I had a pair of samsung galaxy buds to go with it. I highly recommend anything samsung to any and everyone I know. I very happy and pleased with my devices...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I actually really like it except for a few things
on March 12, 2026
Posted by: Babykakes420
[This review was collected as part of a promotion.] I do like my s25 ultra but the stylus could have been more durable and stays in spot where it's supposed to also I've noticed that on my back side of my phone it has a weak point cuz I noticed on the person's phone that I'm friends with has the s24 their phone is cracked almost in the same exact spot and made the same kind of pattern I guess you would have to say
Value
3
Response from Samsung USBy R&R Team, March 13, 2026
Hello, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. Your feedback is invaluable to us as we continue to innovate our product line and provide the best possible experiences to our customers. We have provided a link to the Samsung Support Team to assist you if you are in need of a repair for your device, or you have questions about the features available. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy 25 ultra
on March 12, 2026
Posted by: PaquettesPrincess1
[This review was collected as part of a promotion.] Has great qualities & is easy to navigate! Stylis is awesome! & camera takes amazing pics!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best smartphone I've ever purchased
on March 12, 2026
Posted by: Kpac2028
[This review was collected as part of a promotion.] To me, it's the best
Camera
Processor
Speed
Memory
Video
Sound
Optics
Screen
Camera
Processor
Speed
Memory
Video
Sound
Optics
Screen
I'll say it's 10 out of 10
Buying the Galaxy s26 Ultra next!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best smartphone I've ever purchased
on March 12, 2026
Posted by: Kpac2028
[This review was collected as part of a promotion.] To me, it's the best
Camera
Processor
Speed
Memory
Video
Sound
Optics
Screen
Camera
Processor
Speed
Memory
Video
Sound
Optics
Screen
I'll say it's 10 out of 10
Buying the Galaxy s26 Ultra next!!!
Value
5
Written by a customer while visiting Samsung US