Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,219 Reviews)
Rating breakdown 27,219 reviews
5 Stars
23,335
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Very responsive and comfortable to hold.
on March 30, 2025
Posted by: Brando
[This review was collected as part of a promotion.] This phone has a rather nice feel in the hands while holding it. The screen is great. Sound quality is good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super Smartphone
on March 30, 2025
Posted by: Miltspoon
from Toledo, Ohio
Expertise:Expert
I bought one of these and bought my friend one. We both love these phones. The camera, unlike the S24 Ultra, is superb. The battery life is super. And we both like the size of the device. The display is very bright and easy to read in sunlight. I had just a little problem pairing my Watch 7 Ultra to it, but got the job done. The processor is super fast.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the ai
on March 30, 2025
Posted by: Ermacoc
[This review was collected as part of a promotion.] Love the new features and rounded corners. Like that it's a bit narrow compared to the s24 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on March 30, 2025
Posted by: Anonymous
from Kentucky
Expertise:Expert
With the help of Microsoft Bing, my total appreciations, to help build a better future for all ,kingdombizz2025
Sincerely Jackie ĺ allen jr
Sincerely Jackie ĺ allen jr
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features. Very fast. Great battery life.
on March 30, 2025
Posted by: Mimic42100
[This review was collected as part of a promotion.] The spen is awesome and integrated into the phone os and features. Screen has awesome resolution at 1440p, very clear and bright. Super fast. Not a lot of bloat pre-installed. 10/10
Value
4
Response from Samsung USBy R&R Team, March 31, 2025
Hi there Mimic42100, thank you for your feedback on your new Samsung Galaxy S25 Ultra. We couldn't be happier to hear how pleased you are with the upgraded features and capabilities of your new phone. We have provided a link to the full device manual to help you discover the additional capabilities of Galaxy AI, and also to the Samsung Support Team if any questions arise about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Everything I Could Ever Need In Palm of My Hand
on March 30, 2025
Posted by: TopDragster1735Wife
[This review was collected as part of a promotion.] Where do I begin? Samsung has packed everything imaginable into the S25 Ultra. I am able to keep my entire life organized with this phone and stay on top of busy work and life schedules with the "now brief" function. Takes amazing photos and videos and with so many editing options like the "audio eraser" I am able to create phenomenal videos of my husband making runs with our Top Dragster race car. I am blown away by the video quality! We are constantly on the move and jotting down notes and reminders with the S pen has made things so easy since I don't usually have a pen and paper handy. We travel a lot and I use my phone's GPS, play games, update social media platforms, check weather forecasts, and place grocery orders just to mention a few things. Our lengthy road trips are much smoother with the "seamless actions across apps" keeping our busy lifestyle running without missing a beat. I've had many Samsung phones over the years and the S25 Ultra is by far the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Whatever you need in life it has a feature for it.
on March 30, 2025
Posted by: Maca 1972
I Have had this phone now for about a year and a half. It is a great phone it handles every need that I have. And sometimes it even reminds me of things that I forget. If I lost this phone it would be like losing my life I probably wouldn't be able to navigate LOL. But no seriously it's a great phone I love it you should grab yourself one today.
Written by a customer while visiting Samsung US
Customer Rating
1
Be careful with this purchase.
on March 30, 2025
Posted by: Chinadoll
This device has shutdown on me at least 75 times, it has went back to factory reset 8 times, it runs very hot to the touch when charging. I can smell an odd smell coming from it. I simply can't trust that this device won't catch fire, so I don't use it at all. These are some of the things that Samsung doesn't warn the consumers about. All of this money paid out for a phone that can cause bodily harm to someone. Be careful with this device.
Response from Samsung USBy R&R Team, March 31, 2025
Hi there Chinadoll, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day, and how frustrating it can be when you are unable to use your new device with comfort. We would love to help you resolve this matter, and have provided a link to an article to help you with the temperature. We have also provided a link to the Samsung Support Team and warranty information for your device to help you work towards a resolution as you convenience. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US