Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,219 Reviews)
Rating breakdown 27,219 reviews
5 Stars
23,335
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
Product is good but not upto expectations
on March 31, 2025
Posted by: Bob2Ma
[This review was collected as part of a promotion.] Observed Mobile screen stuck multiple times.. instagram app is not a good compatible on tbis phone. Sometimes could load or not showing options what was there. Screen stuck. And lot of other things a well.
Value
3
Response from Samsung USBy R&R Team, March 31, 2025
Hi there Bob2MA, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be to have your usage of your device interrupted, and we would love nothing more than to help you resolve this frustration and have the best possible experience with your device. We have provided links to a few resources to help you with the apps that are not operating as expected and the freezing. We have also provided a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great design and great features
on March 31, 2025
Posted by: Bullberry889
I bought this now as I went to see in the shop and had so much fun and many features one could use with and it's also looking very nice design. Could wait to use it as in the shop I don't have much time to discovered but so looking forward to use it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
How amazing my samsung s25 is
on March 31, 2025
Posted by: Robhern
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra impresses with its expansive 6.9-inch display, enhanced Al-driven camera features like Audio Eraser and Virtual Aperture, and the powerful Snapdragon 8 Elite processor. Its titanium build and Gorilla Armor 2 glass ensure durability. The device also boasts a refined design with rounded corners, making it more comfortable to hold. Overall, the S25 Ultra offers a compelling blend of innovation and performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
ES UN BUEN CELULAR
on March 31, 2025
Posted by: Yami52
[This review was collected as part of a promotion.] me gusta mucho porque fluye mucho y me dura mucho tiempo asi escuche música por Bluetooth
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's Ok little overhyped
on March 31, 2025
Posted by: DrBean
[This review was collected as part of a promotion.] It's a big glitchy and requires frequent restarts. Problem is upgrading memory cost and arm and leg. Not worth upgrading if you had s24
Value
4
Response from Samsung USBy R&R Team, April 1, 2025
Hi there DrBean, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We completely understand how important your device is to you, and not wanting your usage interrupted. Withoutknowing the specifics of your experience with the software of your device, we have provided a link to the Samsung Support Team. You can use the chat function to work with them one on one to resolve any frustrations you are experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
AI is the max
on March 31, 2025
Posted by: MiiJinii
[This review was collected as part of a promotion.] Hello, I have had this phone for a couple weeks and man has it been a Journey!
I am still learning about it as I go. The AI feature is innovative and so far it has been working smoothly. Pictures have never looked so good. Also camera quality is nice however an area of improvement would be the night mode camera that sometimes still has streaks in it. I used to own the Note 10+ which is predecessor of the ultra series phones. I do miss the Bluetooth s-pen functions but this still does the note jotting I love. With the assistant feature I am able to be inquisitive and I feel like it has made me more curious at my large age.
I am still learning about it as I go. The AI feature is innovative and so far it has been working smoothly. Pictures have never looked so good. Also camera quality is nice however an area of improvement would be the night mode camera that sometimes still has streaks in it. I used to own the Note 10+ which is predecessor of the ultra series phones. I do miss the Bluetooth s-pen functions but this still does the note jotting I love. With the assistant feature I am able to be inquisitive and I feel like it has made me more curious at my large age.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast, great pictures, easy to handle, fast changin
on March 31, 2025
Posted by: MARINE
[This review was collected as part of a promotion.] Easy to load, the games , accurate reposted for gam, nice graphics and vivid and beautiful colors. Videos are incredible so and much more you have to get one a.s.a.p.
A lot information and help to understand how is the best respond of the unit..
I show all my friends and family my phone and everything I can do with it.
I did not send any pictures because they are private.
If you want too see the wonders of this cell phones you MUST HAVE TO GET ONE.
A lot information and help to understand how is the best respond of the unit..
I show all my friends and family my phone and everything I can do with it.
I did not send any pictures because they are private.
If you want too see the wonders of this cell phones you MUST HAVE TO GET ONE.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It looks and feel different
on March 31, 2025
Posted by: Olatee
[This review was collected as part of a promotion.] In term of page set it's very different from the S24 Ultra. The horizontal set of icons it fun. The search menu for app at the bottom of the page gives a different feeling.
The AI is better and makes life easier.
Better camera and the touch feels much better.
Better camera and the touch feels much better.
Nice design and performance, seamless actions across apps, we now have an Audio Eraser.
Value
5
Written by a customer while visiting Samsung US