Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,219 Reviews)
Rating breakdown 27,219 reviews
5 Stars
23,335
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Very usable functions for non tech people
on April 1, 2025
Posted by: Ejhowell
[This review was collected as part of a promotion.] The S25 Ultra is very easy to use and manage. Features are friendly to the user and easy to use even for the least tech savvy person.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. 5g is finally working
on April 1, 2025
Posted by: 5gS25Ultra
[This review was collected as part of a promotion.] I've had phones that had "5g" service with limited 5g service. So far the S25 Ultra has great connectivity
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone is great and so smart compared to my old.
on April 1, 2025
Posted by: Bunnyluv88
[This review was collected as part of a promotion.] Great Canera Action and zoom in! Great to ask Gemini questions and assist with websearch to Phone assistance. I am still learning the phone but so far, I love it. I do have one concern about the security when using the Samsung pass or passwords saved from Google. Ever since I converted i get false notification stating in my email about verification codes. Reaching out to customer service.
Value
4
Response from Samsung USBy R&R Team, April 10, 2025
Hi Bunnyluv88, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love that you are so pleased withthe camera quality and features of Galaxy AI with your device. We have provided a link to the Samsung Support Team for your convenience to assist you with the security matter you mention with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on April 1, 2025
Posted by: Diane77Vet
[This review was collected as part of a promotion.] Makes work easy with seamless transition of applications and personal use saves time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great, Just Great
on April 1, 2025
Posted by: YouKnow
[This review was collected as part of a promotion.] I love the anti-glare costing on the phone screen, it makes the viewing experience soo much better. And Upgrading from a s21 ultra the flatter and the s-pan also bring me back to the note days
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone!
on April 1, 2025
Posted by: Dude12341
[This review was collected as part of a promotion.] I love this device device. I was disappointed in the stylus which cannot be used with the camera anymore. That being said everything else is amazing.
Value
4
Response from Samsung USBy R&R Team, April 2, 2025
Hi there Dude12341, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you love the usage of your new device. We understand the confusion and frustration that can occur when one of your favorite features has been changed. We have provided a link to the full device manual that highlights the hand gestures and voice commands you can use with the camera of your new device. We have also shared a link to the Samsung Support Team if you have questions about this or any additional features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is excellent!
on April 1, 2025
Posted by: APICKEL23
[This review was collected as part of a promotion.] The seamless action across apps has been perfect with this new phone. I upgraded from the galaxy s21+ and this feels like a much needed step up, with seamless change over and how much faster, smoother, and nicer this phone is I'm glad I made the switch!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Battery not last a day of used that a downgrade me
on April 1, 2025
Posted by: Mikegalaxy25U
[This review was collected as part of a promotion.] A powerful phone but the battery to my daily base used not last al full day. 😔
Value
4
Response from Samsung USBy R&R Team, April 2, 2025
Hey there Mikegalaxy25U, we appreciate your feedback on your new Samsung Galaxy S25 Ultra. We are happy to hear you are pleased with the features and capabilities of your new device, and we would love to help you maximize the battery life of your device.Your battery life should improve once you have used your device for a long enough period of time without being connected to power, to adjust the consumption to your specific usage. If this is not your experience, we have provided links to a few troubleshooting guides to help you with the battery life of your device. We have also shared a link to the Samsung Support Team to offer assistance if this experience continues or you have additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US