Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,219 Reviews)
Rating breakdown 27,219 reviews
5 Stars
23,335
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Ultimately won my heart
on April 2, 2025
Posted by: Susmi
Expertise:Expert
My favorite!! Switched from s23 ultra to s25 ultra.. s25 is ultimately smooth and heroic.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible phone
on April 2, 2025
Posted by: J cook
from Seattle
Expertise:Intermediate
I love Samsung but I have some major issues with the phones. First thing is the screen glare and brightness are definitely not what they say. Even in cloudy skies the screen is almost unusable even with all the settings turned all the way up. The glare is not as bad as the s23 ultra but still terrible. It has to be dark to even see the screen. Second thing is the camera. DO NOT SAY THE CAMERA TAKES GREAT PICTURES. The s23 ultra took way better pictures at night and low light. The zoom is a joke. I can't zoom in more than 10x before it gets so grainy and will not focus at all. My suggestion is do not put out another phone until you fix the issues with the current one. Because I will not waste my money on another phone and if you don't then it's goodbye Samsung.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, April 3, 2025
Hi there J cook, thank you for your feedback on your Samsung Galaxy S25 Ultra. We completely understand how important your device is to you, and the frustration that can come when your device is not operating as expected or intended. We have provided a link to an article to help you with the camera settings and features of your new device. We have also provided a link to the full device manual to help you with the display settings. Lastly, we have provided a link to the Samsung Support Team to help you with any features you feel are not operating as intended with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever had
on April 2, 2025
Posted by: Cees253
[This review was collected as part of a promotion.] The s25 ultra is hands down the best phone I've ever had. Seamlessly navigate through apps with ease, take Beyond stunning pictures. Smooth operation of the device but my favorite part is the stylus and how easy it is to use with the phone very impressed and pleased.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Phone That Punches Above My Expectations
on April 2, 2025
Posted by: DarthGramGram
[This review was collected as part of a promotion.] I am a bit of an Android power user, so that bit will bias my review. My previous phone was an LG v60, which I loved. After 5 years of dutiful service, I upgraded.
What an upgrade. The battery life is fantastic, even with my constant meddling and fidgeting with settings and apps that drain the battery like a horde of vampires. The screen is crisp and responsive to touch AND the S-Pen, which writes like a mini notepad on the lock screen (a very handy feature for those who forget things and need reminders). The camera(s) really surprised me - they perform very well in a very wide array of light conditions, and can zooooooom. The zoom is impressive beyond my expectations. The built in AI features at first were a bit of wasted space, but once I found their "niches" in my routines, it was very time saving. I also own a Galaxy Watch 7, so the synchronicity between the 2 is handy indeed. Sleep mode on both can be activated by the other, which is also nice.
All in all, it performs above and beyond my requests in a day, both reasonable and not. I highly recommend this device (as well as a nice case for it!).
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This s25 ultra is amazing
on April 2, 2025
Posted by: 67627366
[This review was collected as part of a promotion.] I previously owned a Note 2, followed by an S21, and now the S25 Ultra. The absence of the S Pen was a significant drawback; I am pleased with its return.
It's light years faster then the 21.
There's so many new features. The audio erasure is pretty neat.
It's light years faster then the 21.
There's so many new features. The audio erasure is pretty neat.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is great phone
on April 2, 2025
Posted by: Toca27
[This review was collected as part of a promotion.] Best phone ever made
Woow will never get another phone
Woow will never get another phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Text message categories
on April 2, 2025
Posted by: Nickey
[This review was collected as part of a promotion.] I love my new phone. I upgraded from the Samsung Galaxy S20 Ultra. I really didn't want to upgrade my phone but I ran out of storage. The camera quality is the same but the phone is smaller and I can't set up my text messages in categories where I can just click on a category like family, Barber or choir. That is my only gripe right now. If I can get my categories out would definitely be a rating of 5 stars.
Value
4
Response from Samsung USBy R&R Team, April 3, 2025
Hey Nickey, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the features and capabilities of your new device. We have provided a link to the full device manual to help you best align the settings to your preferences. We have also shared a link to the Samsung Support Team to help you with any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on April 2, 2025
Posted by: SamsungLove6
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra stands as a testament to Samsung's commitment to innovation and excellence in the smartphone industry. This flagship device combines sophisticated design with cutting-edge technology, offering users an unparalleled experience. Crafted with a premium titanium frame and Corning Gorilla Armor 2 glass, the Galaxy S25 Ultra exudes durability and elegance. Its 'New Luminous Colors Inspired by Nature' provides a dynamic aesthetic that changes under different lighting conditions, adding a unique charm to the device. The phone features the thinnest bezels in the S series, maximizing the immersive 6.9-inch display without compromising structural integrity. This phone is fast, seamless and smooth
Value
5
Written by a customer while visiting Samsung US