Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,219 Reviews)
Rating breakdown 27,219 reviews
5 Stars
23,335
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
4
Great upgrade
on April 2, 2025
Posted by: Accordingly
[This review was collected as part of a promotion.] Upgrading to the Samsung Galaxy S25 Ultra has been quite an adventure. First off, the sound quality has definitely leveled up, making it a breeze to hear calls, especially with my hearing aids — a small victory in the world of tech! The camera is nothing short of a marvel, boasting a 200MP option that makes every photo look like it belongs in a gallery. And don’t even get me started on the zoom — I could practically spot a squirrel two blocks away. Plus, the new UI 7 update feels like someone sprinkled usability magic all over the phone, especially with those slick pull-down settings and the nifty AI integrations.
However, it’s not all sunshine and zoomed-in squirrels. The screen is, well, enormous. I’m not saying I’ll need a backpack just to carry it around, but let’s just say it feels a bit oversized — though I’m sure I’ll get used to it eventually. The real plot twist, however, is the S Pen losing its Bluetooth magic. It’s like finding out your favorite superhero has decided to retire. And speaking of superheroes, the phone’s sleek design might as well be a villain in disguise — it’s so smooth it could slide right out of my hand if I’m not careful. A case is definitely not just a recommendation; it’s a survival strategy.
All in all, it’s a powerful, sleek, and slightly slippery upgrade that’s packed with enough features to make me forgive its quirks. Almost.
Value
4
Response from Samsung USBy R&R Team, April 10, 2025
Hi there Accordingly, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so thrilled to hear that you are pleased with the enhanced audio quality and camera features of your new device. We understand how important the S Pen usage is to you, and we have provided a link to an article to help you integrate the redesigned features in to your usage. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone period
on April 2, 2025
Posted by: JHDAVIS3
[This review was collected as part of a promotion.] Seamless actions ans exceptional speed. The camera is outstanding, as usual, and the addition of the image eraser is a game changer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The warrior S models
on April 2, 2025
Posted by: Dilmer
[This review was collected as part of a promotion.] I have been using Samsung S models from s9 up to date with the recent s25 ultra and i don't change it for nothing over the years every improvement every picture is been the best of all .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my new Samsung S25 Ultra.
on April 2, 2025
Posted by: Andresito58
[This review was collected as part of a promotion.] Since I have had my new Samsung Galaxy. S25 Ultra has simplified my life a little bit more. I use it to schedule all kinds of appointments. What are they going to come up with me on a daily basis? It helps me a lot when I get home and can rest, I watched a movie on this great screen that has a pretty fluid image. In my free data, I make the most of my cell phone to play and distract myself a little. I love his photo editing features with his new artificial intelligence. I love taking pictures that look like you were coming out. From a professional, I love my new Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is nothing short of amazing
on April 2, 2025
Posted by: Phonefanatic55
[This review was collected as part of a promotion.] Quick browser, AI integrated, several new features. It is packed with so much you can't cover all that's amazing about this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on April 2, 2025
Posted by: Spen
Very disappointed that you took away the blue tooth s pen that what made the phone and can't do the aircommands either. Do better and bring it back.
Response from Samsung USBy R&R Team, April 3, 2025
Hey there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when features you have become so accustomed to and rely upon have been changed. We would love to help you with the redesigned features of the S Pen, and we have provided a link to an article for your convenience. We have also provided a link to the full device manual that will highlight the hand gestures and voice commands you can use for hands free control of your phone. We have lastly, shared a link to the Samsung Support Team to help you with any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like the comfort of this phone.
on April 2, 2025
Posted by: Rockss
[This review was collected as part of a promotion.] The phone fits in my hands nicely. I am able to take really good pictures without having to zoom in full to see the pictures up close. I like how easy everything is to read and see on the screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S25 Ultra bombsquad
on April 2, 2025
Posted by: Galaxycrazy
[This review was collected as part of a promotion.] The integrated multi app use allows me to easily get things done , when time is of the essence.
The AI capabilities allows me to fine tune most of my desired outcomes , and assists , especially the updated translate in conversation.
The galaxy S25 , is quite the step up from my previous S23 Ultra , and can not wait to see how Samsung rocketships these flagship devices in the near future.
Value
5
Written by a customer while visiting Samsung US