Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,222 Reviews)
Rating breakdown 27,222 reviews
5 Stars
23,336
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
I love the phone.
on April 6, 2025
Posted by: Beater
[This review was collected as part of a promotion.] The phone had excellent picture quality and sound. I am also loving the galaxy Ai. The camera is ridiculously good.
Value
5
Response from Samsung USBy R&R Team, May 1, 2025
Hey Beater, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such a good experience with the picture quality, camera, and features of Galaxy AI. We hope you'll reach out to us again in the future at any time if you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on April 6, 2025
Posted by: StephChav
[This review was collected as part of a promotion.] I love my new phone. I have been waiting for it to come out. The camera is beautiful along with video as well. It is very smooth running. I stream all the time with no lags and the video quality is great too! Sound on calls is very crisp and clear. The now brief is really cool and keeps me up to date on everything.
Value
5
Response from Samsung USBy R&R Team, May 1, 2025
Hey StephChav, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you are finding the device to be so smooth during usage and that you are loving all of the amazing camera features and settings and that they are helping you capture so many incredible photos and videos. We hope you'll reach out to us again any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The highlight for me is the new camera and battery
on April 6, 2025
Posted by: FrostyPC8
[This review was collected as part of a promotion.] One of my favorite features is the stylus neatly tucked away and easily accessible. Not only that but the useful apps that pop up when I pull it out to use.
My second favorite feature would be the camera. I haven't read up on the improvements over the last couple generations but I can easily tell its better. The steady option, well chef's kiss.
My second favorite feature would be the camera. I haven't read up on the improvements over the last couple generations but I can easily tell its better. The steady option, well chef's kiss.
Value
5
Response from Samsung USBy R&R Team, May 1, 2025
Hi FrostyPC8, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are loving your device so much, and finding so many amazing features that enhance your usage every day. We have provided a link to the Samsung Support Team for your convenience. This team of experts is available if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 ultra
on April 6, 2025
Posted by: Engine9
[This review was collected as part of a promotion.] Absolutely great phone very responsive, great graphics, top quality speed, easy to use, overall excellent quality phone
Value
5
Response from Samsung USBy R&R Team, May 1, 2025
Hey Engine9, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to know you are having such a great usage of your phone and finding the speed, graphics, and processor to be so amazing. We hope you'll reach out to us again in the future any time you have questions or want to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
S 25 ultra
on April 6, 2025
Posted by: Zzxxxxxxxxx
[This review was collected as part of a promotion.] I won't follow the criteria that's suggested for this review.
My previous phones were the 22& 23 ultra. The ultra 25 truly distinct from previous models. True this camera is awesome with eraser, 30x zoom & AI intelligence blah, blah. This phone is so fast & responsive that once you've experienced it... You won't even want to touch previous models. Samsung promotes the " now bar". What's mind blowing to me is the speed & battery life on this device. I can go 3 days without charging. I've had as many as 20 pages open + 5 open in Chrome and it responds with no lag or problems. In spite of all the reviews read prior to purchase nobody really expressed how awesome this device really is. The 25 ultra is a game changer.
Good job Samsung!
My previous phones were the 22& 23 ultra. The ultra 25 truly distinct from previous models. True this camera is awesome with eraser, 30x zoom & AI intelligence blah, blah. This phone is so fast & responsive that once you've experienced it... You won't even want to touch previous models. Samsung promotes the " now bar". What's mind blowing to me is the speed & battery life on this device. I can go 3 days without charging. I've had as many as 20 pages open + 5 open in Chrome and it responds with no lag or problems. In spite of all the reviews read prior to purchase nobody really expressed how awesome this device really is. The 25 ultra is a game changer.
Good job Samsung!
Value
5
Response from Samsung USBy R&R Team, May 14, 2025
Hi there Zzxxxxxxxxx, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are having such a great usage experience with your phone, and finding it lightning fast for you. Please, reach out to us again in the future any time you have questions, or want to share additional thoughts about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love my new phone
on April 6, 2025
Posted by: Jinxx182
[This review was collected as part of a promotion.] This phone has more features than my old phone. The camera is good and I would recommend buying it
Value
5
Response from Samsung USBy R&R Team, May 14, 2025
Hi Jinxx182, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are enjoying the exploration of all of the enhanced features and capabilities of your device, and capturing so many amazing photos and videos. We have provided a link to the full device manual to help you explore the features of Galaxy AI and further enhance your camera experience. We have also provided a link to the Samsung Support Team to help answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
A massive step up
on April 6, 2025
Posted by: RetroGeek
[This review was collected as part of a promotion.] Battery life on this device has been top notch, lasting well over a full day without the need to find a charger. The processing speed and seemless action between apps has been flawless. There is little to no heat issues, aside from transferring data and apps from my previous phone.
The stylus pen feels more functional and more ergonomic than my previous experience (S22 Ultra). The taps on the screen do require a little more effort, though.
The removal of the rounded screen from my previous phone has helped to prevent accidentally moving or opening something while handling my phone.
Value
5
Response from Samsung USBy R&R Team, May 15, 2025
Hey RetroGeek, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so pleased with the usage of your new device,a nd finding so many uses for your daily activities. We have provided a link to the full device manual toh elp you with any additional features, and to the Samsung Support Team if any questions come up during usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 6, 2025
Posted by: ANDBAD2020
[This review was collected as part of a promotion.] Love the screen of how great it looks, especially when ur playing games it doesnt have the weird structure
Value
5
Response from Samsung USBy R&R Team, May 15, 2025
Hi there ANDBAD2020, thank you for your feedback on your Sasmsung Galaxy S25 Ultra. We are thrilled to hear that you are so thoroughly enjoying your gaming with your phone, and finding it to be so good at keeping up with your favorite games. We hope you'll reach out to us again any time you have questions or are wanting to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US