Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(27,222 Reviews)
Open Ratings Snapshot
Rating breakdown 27,222 reviews
5 Stars
23,336
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
This ultra is fast, smooth and versatile.
on April 6, 2025
Posted by: Seriously4sam
[This review was collected as part of a promotion.] Faster than the s22 I used to have. Working in customer service, sometimes my work computer gets busy i can just open this s25 ultra and get the job done!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi Seriously4sam, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We absolutely love hearing that you are so pleased with the speed and usage of your device. We have provided links to resources to help you further explore the features of your device including Galaxy AI, and to answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra best samsung smartphone ever!
on April 6, 2025
Posted by: Jjealim
[This review was collected as part of a promotion.] I've been using Samsung since Galaxy S7 edge, but now Samsung really change my mind! Just got my hands on the s25 ultra, and wow, this thing is a beast! The camera is insane, and the screen is so vibrant. Battery life is surprisingly good, even with heavy use. It's super fast and smooth, no lag at all. Definitely the best phone I've ever owned!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi Jjealim, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are overjoyed to hear how pleased you are with the usage of your device, and finding it to be the best phone you've ever owned. We have provided a link to the full device manual to help you fully discover the capabilities of your device and align the settings to your preferences. We have also provided a link to the Samsung Support Team to answer any questions that may come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A beautiful phone
on April 6, 2025
Posted by: Mfigue
[This review was collected as part of a promotion.] I love every aspect of this phone , the cameras, the design , the build quality. Great pictures and great performance. I just love it
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi Mfigue, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with every aspect of this amazing device, and finding so many uses for it during the day. We hope you'll reach out to us again if you ever have questions, and we have provided a link to the Samsung Support Team for your convenience. Thank you forbeing a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on April 6, 2025
Posted by: Patrick
[This review was collected as part of a promotion.] This is an awesome phone.It's definitely a good improvement from last year the new design makes gaming better and holding it. It is also more comfy. One ui 7 is awesomely smooth too. The bluetooth being removed from the S Pen is a little bit disappointing though but the phone is still good.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
Hey Patrick, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the overall usage of your new device. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the full device manual that helps you with the hand gestures and voice commands you can use with your device. We have lastly shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you forbeing a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ultra is awesome
on April 6, 2025
Posted by: Bubbles
[This review was collected as part of a promotion.] Learning my phone transition from the ezfold 6. Ultra reminds me of my note which I loved. I am learning a lot of capabilities n loving it.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 24, 2025
Hi Bubbles, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so thrilled to hear that you are happy about the usage and features of your new phone, and finding it similar to the Note Series of devices you previously loved. Please, reach out to us again any time in the future if you have questions or would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's quite the upgrade
on April 6, 2025
Posted by: Giblette
[This review was collected as part of a promotion.] The updated camera and editing is crisp, gorgeous and seamless. Downloads are at a much higher rate of speed.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 25, 2025
Hi there Giblette, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the upgrade to your new device, and that you are finding the display to be so beautiful and crisp and that you are experiencing much higher speeds. We have provided links to resources to help you further explore the features of your device like Galaxy AI and to answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my new phone and all its features!
on April 6, 2025
Posted by: ShakeyBlakey
[This review was collected as part of a promotion.] I recently got the new S25ultra and it is by far the most advanced phone I have ever had. I previously had a pixel and debated on going with the latest version of that but decided to take a gamble with this one and have zero regrets! There are so many features that im finding something new everyday. I love the seamless actions across apps features and being able to ask Gemini to find and text locations of places to contacts when I'm busy. I also think its really cool Gemini can save key highlights from videos and save them to your notes to review later on.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 25, 2025
Hi there ShakeyBlakey, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you have zero regrets with your purchase and that you absolutely love the features and capabilities of your new device. We love that you are finding somany great uses for Gemini features. We hope you'll reach out to us agian in the future any time with questions or to share additional thoughts about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sleek Design and amazing cameras
on April 6, 2025
Posted by: SammyY29
[This review was collected as part of a promotion.] Sleek design
Versatile cameras
Ai features are a plus
powerful phone
Amazing battery life
seamless actions across apps
The new brief feature is informative
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 25, 2025
Hi SammyY29, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the appearance, build, and features of your new including Galaxy AI. We have provided a link to the Samsung Support Team to offer one on one assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
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