Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,222 Reviews)
Rating breakdown 27,222 reviews
5 Stars
23,336
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
Great phone
on April 6, 2025
Posted by: Brat202002
[This review was collected as part of a promotion.] Now Brief needs to go away. I don't like it and cannot make it go away.
Value
3
Response from Samsung USBy R&R Team, April 7, 2025
Howdy Brat202002,
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. You can easily disable Now Brief by navigating to your Settings on your device. Then go to Always On Display. Now, you can choose what features you would like enabled/disabled like the Show Now bar. If you have any questions or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
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X Messages
https://smsng.us/X-Messages
Samsung Community
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S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. You can easily disable Now Brief by navigating to your Settings on your device. Then go to Always On Display. Now, you can choose what features you would like enabled/disabled like the Show Now bar. If you have any questions or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Smartphone Experience!**
on April 6, 2025
Posted by: Amosamsung
[This review was collected as part of a promotion.] The **Samsung Galaxy S25 Ultra** has blown me away from day one. Its sleek design and stunning **6.8" Dynamic AMOLED 2X display** (120Hz) deliver vibrant colors and deep blacks, even in bright sunlight.
**🚀 Blazing Fast Performance:**
Powered by the **Exynos 2400/Snapdragon 8 Gen 4** (region-dependent) and **12/16GB RAM**, this phone handles everything effortlessly. Multitasking, heavy gaming, or productivity apps—**zero lag**. It’s so smooth that other phones feel outdated.
Powered by the **Exynos 2400/Snapdragon 8 Gen 4** (region-dependent) and **12/16GB RAM**, this phone handles everything effortlessly. Multitasking, heavy gaming, or productivity apps—**zero lag**. It’s so smooth that other phones feel outdated.
**📸 Mind-Blowing Camera:**
The **200MP sensor + advanced optics** is a game-changer. Crisp details even at **10x optical zoom**, and Night Mode captures stunning low-light shots. The **AI-powered system** auto-adjusts colors for pro-level results—even **40MP selfies** look flawless.
The **200MP sensor + advanced optics** is a game-changer. Crisp details even at **10x optical zoom**, and Night Mode captures stunning low-light shots. The **AI-powered system** auto-adjusts colors for pro-level results—even **40MP selfies** look flawless.
**🔋 All-Day (and Beyond) Battery:**
The **5,500mAh battery** survives heavy use, and **65W fast charging** refuels in minutes.
The **5,500mAh battery** survives heavy use, and **65W fast charging** refuels in minutes.
**💡 Extras That Shine:**
- Built-in **S Pen** (perfect for notes/art).
- **IP68** water/dust resistance.
- Immersive **stereo speakers**.
- Built-in **S Pen** (perfect for notes/art).
- **IP68** water/dust resistance.
- Immersive **stereo speakers**.
**Verdict:** If you want **peak performance, photography, and premium design**, the **S25 Ultra** is unmatched. Samsung outdid itself!
Value
5
Response from Samsung USBy R&R Team, April 10, 2025
Hey Amosamsung, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so pleased with the design, features, and usageo f your new device. We are loving the range of tasks you are able to do with easeon your device including your gaming, multi-tasking, and photography. We have provided a link to the Samsung Support Team to help you if any questions arise as you continue using any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
3
Great, if protected or functional abilities lost
on April 6, 2025
Posted by: Lefthanded
[This review was collected as part of a promotion.] AI button at right corner is a drag because accidental touches being lefthanded using right hand. Should be able to switch the human button.
Value
3
Response from Samsung USBy R&R Team, April 7, 2025
Hello there Lefthanded,
Thank you for finding the time to share your sentiments with us about your Samsung Galaxy S25 Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. I can only imagine how frustrating it is to be a left-handed individual in a world where 90% of the population is right-handed. Although moving the AI button (or any specific button) on the screen of the S25 Ultra is not possible, you can customize the Quick Panel and Navigation Bar to suit your preferences. If you have any questions or if you would like to share any other feedback with us, please feel free to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for finding the time to share your sentiments with us about your Samsung Galaxy S25 Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. I can only imagine how frustrating it is to be a left-handed individual in a world where 90% of the population is right-handed. Although moving the AI button (or any specific button) on the screen of the S25 Ultra is not possible, you can customize the Quick Panel and Navigation Bar to suit your preferences. If you have any questions or if you would like to share any other feedback with us, please feel free to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 6, 2025
Posted by: Shop bratt
Bought galaxy S25ultra 1TB HAPPY TO MY SELF ALL THANKS TO SAMSUNG
Response from Samsung USBy R&R Team, April 17, 2025
Hi there Shop bratt, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are absolutely thrilled to hear that you are so pleased with the inital usage of your phone. We have provided links to a few resources to help you further explore your new device including the features of Galaxy AI, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Truly amazing
on April 6, 2025
Posted by: BeachBum
[This review was collected as part of a promotion.] I love my s25 ultra. It's seamless actions across apps is flawless. The screen is truly amazing. You can customize your phone to make it truly yours. I was scared to come over to samsung. Once I started to explore my phone I found it to be very easy to play with it. Camera quality is amazing. Love taking pictures with my family or out by the beach.
Value
5
Response from Samsung USBy R&R Team, April 17, 2025
Hi there BeachBum, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are so pleased with the usage and capabilities of your device and finding it so great for a range of daily tasks. We have provided a link to the Samsung Support Team to offer one on one assistance with any questions that may come up as you continue using your Ssamsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
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Written by a customer while visiting Samsung US
Customer Rating
5
GREAT...(est?).. PHONE?
on April 6, 2025
Posted by: Bolee369
[This review was collected as part of a promotion.] I have just gotten this phone. I have been so very excited about. The first thoughts and feelings are just as expected. Great job Samsung for not letting me down once again. SET UP IS SO EASY WITH SAMSUNG SWITCH? IF THERE ARE ANY OTHER phones that have this many USEFUL features I would like to see them.There's no app or feature I need thet it doesn't have.
Value
5
Response from Samsung USBy R&R Team, April 17, 2025
Hi there Bolee369, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the inital ease of setup and data transfer with your device. We have provided a link to the full device manual to help you discover the full capabilities, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team if any questions come up along the way. We appreciate you being a Sasmsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
So sleek. Huge upgrade in design and functions
on April 6, 2025
Posted by: Gardengnome
[This review was collected as part of a promotion.] I was hesitant to upgrade from my S22 Ultra...even though it was a few generations old, I just didn't see any clear advantages in getting the newest model until I held it in my hand and instantly felt them: a much flatter design, seemingly nicer glass, and overall feel. The most exciting part for me is the new 50MP ultrawide, which enables taking super-detailed macro pictures with ease, something that was limited with the 13MP S22 and missed from the dedicated macro lens on the Note I had before.
Value
5
Response from Samsung USBy R&R Team, April 17, 2025
Hi there Gardengnome, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the upgrade to your device from your previous phone. We are so happy to hear that you are so pleased with the enhanced camera features for your detailed macro photos. We have provided a linkt o the full device manual to help you integrate additional features of Galaxy AI and photo editing in to your usage. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The greatest phone samsung ever did
on April 6, 2025
Posted by: Love2lol
[This review was collected as part of a promotion.] I had the samsung S23 ultra then I traded it to the new s25 ultra. I must say that the overall performace got better. The new non-reflective screen really makes the experience smooth and easy. I would also mention the new processor samsung added to this phone is a monster even though people complained that there is other android phones who used it and it was a big fail. Samsung thought about everything in terms of heating, storage, ram and graphics to pair with that processor which turned out perfect.
Value
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi there Love2lol, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the upgraded features of the display and capabilities of your new device. We hope you have had the opportunity to explore the features of Galaxy AI, and we have provided a link to the full device manual to assist you. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US