Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,337
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
Never worry about storage, or taking pictures
on April 19, 2025
Posted by: Wayno
from Jeffersonville in
Expertise:Expert
The best investment i made was this tool, this phone gave me,,it nake all my online task easier ,and simpler
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 22, 2025
Hi there Wayno, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the features and capabilities of your new device, and finding it useful for a range of daily tasks. We hope you'll reach out to us again any time if you have questions about your Samsung products, or would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Missing old features
on April 19, 2025
Posted by: Fern
from North carolina
Expertise:Expert
U cant lock a text to save permanantly and u camt use stylus to take picture, u camt change ppls text notification tomes if u delete their text it deletes the tone u assigned...missing these features not liking my new phone now im stuck with it
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
4 out of 5
4
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, April 21, 2025
Hi Fern, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that it can take time to adjust the settings of your device to your preferences, and we have provided a link to the full device manual to assist you at your convenience. We have also provided a linkto the Samsung Support Team to offer additional one on one assistance if that is your preference. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Great features are gone.
on April 18, 2025
Posted by: Loved Samsung
I went from note10 to this and I couldn't be more unhappy. They added 100x zoom and removed tons of great features. This thing is almost useless. The s-pen is fully useless now. The button has no purpose. The camera lost almost all functions. There is no copy memory for pasting. Tha autocorrect is extremely annoying and doesn't help at all like it use to. I cannot view thousands of pictures and videos that were taken with the 5 ansmd 10. It refuses to keep wifi off. I have to turn it off several times per day. I now have to press enter after entering my pin to unlock screen. The thumb print works if my thumb isn't clean, moist, hot, cold, dry or dirty. I cannot preview messages before unlocking screen. There is no card slots. With a decent case, the side bar is nearly impossible to access. The front camera view is narrow and the one adjustment makes almost no difference. Atleast 10% of messages don't go through. Cross compatibility with onedrive is awkward and there is no way to backup there. Only sync which brings a whole new set of issues. Calls often drop while on hold. It deletes the last several words from onenote when app is closed. If I zoom in on the moon, it snaps in a google pic of the moon. Talk to text is impossible and it always spells out all punctuations. Sharing things is several more steps now. 5G is 1/4 the speed 4G was. Pages take several seconds to load or download images and video. I have AT&T unlimited and it was always fast with previous phones. So we traded all that and more for 100x zoom that lies to us. This thing is a disgrace for Samsung.
Response from Samsung USBy R&R Team, April 21, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your new Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when you have a new device that has been changed from the device you hae been using for a prolonged period of time. We would love to help you best align the settings to your preferences, and have the best possible experience with your device. We have provided links to articles to help you with the dropped calls, fingerprint reader, and how to use facial recognition for easier unlocking of your device. We have also provided a link to an article to help you use the redesigned S Pen features with your phone, and use the different camera settings and features for outstanding photos and videos. Lastly, we have provided a link to the full device manual and the Samsung Support Team to fully align the settings to your preferences, and answer your questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Meh
on April 15, 2025
Posted by: Tony
Phone is fine, camera is great. Color palettes are weirdly Easter pastels, CAN NOT set custom notification tones, all presets are obnoxious.
Response from Samsung USBy R&R Team, April 15, 2025
Hey Tony, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the camera and features of your device. We have provided a link to the full device manual to assist you with the customization and display settings of your device. We have also shared a linkt o the Samsung Support Team if you have questions, or believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great feature
on April 15, 2025
Posted by: Awaiskhan
The world best cellphone ever.With most advance feature.
Response from Samsung USBy R&R Team, April 15, 2025
Hi there Awaiskhan, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the usage of your new device, and finding it so superior in overall functionality. We hope you'll reach out to us again any time in the future if you have questions, or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice phone
on April 15, 2025
Posted by: Pat M
from Eastern Shore of Maryland
I love the larger screen but I'm still learning to use it. Very nice features.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 15, 2025
Hi Pat M, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are enjoying the large dislay size. We have provided a link to the full device manual below to help you with your exploration of the full capabilities. We have also shared a link to the Samsung Support Team to help answer any questions that may come up as you continue using your new device, or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Memory card back
on April 14, 2025
Posted by: Kool Joe
from Boston
Expertise:Expert
The perfect but no memory card I like it but the only problem I have it's no memory card
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 15, 2025
Hey Kool Joe, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the usage of your new phone as a whole. We understand that the storage of your device may be insufficient for your usage, and you can absolutely expand the capacity of your device with digital cloud based expansion. This has the added benefit of being able to access your media across your ecosystem of connected Samsung products. We have provided a link to the Samsung Support Team if you have questions about the setup and usage of this feature. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on April 14, 2025
Posted by: Javie
from San Antonio Tx
Expertise:Intermediate
I'm happy I bought it it has great features great camera
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 17, 2025
Hey Javie, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the usage and camera of your new phone. We hope you have had the opportunity to explore the new features of Galaxy AI, and we have provided a link to the full device manual to assist you at your convenience. We have also shared a link to the Samsung Support Team if any questions arise as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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