Best Buy - Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen

Average customer rating

4.8

(27,223 Reviews)

Rating breakdown 27,223 reviews

5 Stars

23,337

4 Stars

3,016

3 Stars

530

2 Stars

157

1 Star

183

86%of customers recommend this product.

(

1,135 out of 1,323

)

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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen

Customer Rating

The Leap from S24 to S25 Ultra

on April 30, 2025

Posted by: Samsung Guy

from Natchitoches LA

Expertise:Intermediate

I've had my S25 Ultra 512 GB for 3 months now.I am coming from a S24 Ultra so the biggest thing was wondering about the Bluetooth taken away from the pen. Honestly it was for bragging rights in my opinion but I guess since then I have matured in seeing the S25 Uktra as my daily driver.Since the battery life is better because of the new chip the fact that the battery is the same 5000 amps I guess makes it last longer.still kind of wanted nothing to be taken from the S24 Ultra it's still has a special place in my heart.
Truly Satisfied Samsung Guy

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 30, 2025

Hi there Samsung Guy, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the usage and features of your new device. We have provided a link to an article to help you with the redesigned features of the S Pen and help you integrate them in to your usage. We have also shared a link to the Samsung Support Team if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Great features

on April 30, 2025

Posted by: Luv2Shop

I bought this a month, ago and I am so happy I did

No, I would not recommend this to a friend.

Performance

Design

Value

Response from Samsung USBy R&R Team, April 30, 2025

Hi there Luv2Shop, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage of your new phone, and finding so many features you are happy with every day. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

Customer Rating

Poor battery

on April 29, 2025

Posted by: Questioning

Expertise:Intermediate

I've never seen new products have such a poor battery life. From the first full charge the brand new phone and watch don't stay charged as long as my 5-year old phone and watch which is absolutely wild and has made me reconsider if this was a good choice and if I will continue buying these products. Even barely using my phone, it dies so quickly, I'm now a two phone person so that I can use my old phone when I need to and the new one is just there if I get a text or call, I'm excited to use it on vacation for photos but I'm worried it won't last long once I start taking pictures, god forbid i need it for navigating. Pretty frustrating. It's too bad I can't use my old watch to track the health apps because it's battery is better too even though it's old.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 30, 2025

Hi there Questioning, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how important the lasting battery life of your device is to you every day, and we would love nothing more than to help you troubleshoot this experience. While thebattery life should enhance automatically once the battery has the opportunity to adjust to your specific usage habits. However, if this isn't the case, we have provided links to a few articles below for your convenience. We have also provided a link to the Samsung SUpport Team if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

Customer Rating

Very pleased with my new Samsung Galaxy S25 ultra.

on April 29, 2025

Posted by: ARVs Galaxy

from Phoenix, AZ

Expertise:Intermediate

Just enabled my new Samsung Galaxy S25 Ultra unlocked phone. It was such a breeze. Beautiful phone. I'm stuck on Samsung products. I've had all of the Samsung Ultra phone models for about the last 5 years. I love the style of the phone, it's options and it's overall quality. Thank you Samsung

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 30, 2025

Hey ARVs Galaxy, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with your new phone, and that you found the inital setup and usage to be so easy. We have provided a link to the full device manual if you are interested in further exploring the features of your device including Galaxy AI. We have also provided a link to the Samsung Support Team to help answer any questions that may arise as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Stop corporate greediness & start innovating.

on April 28, 2025

Posted by: AngryBird

Samsung S25 Ultra without S-Pen Bluetooth but carrying the Ultra price and name is a preposterous. Why Samsung risking removing it just to save couple bucks per phone (but yes it's millions in saving depending on the sales) and getting all the backlash while it only benefit them profit wise and not for the benefit of customers either money saving wise or feature wise...you're all talking about innovation but indeed kill the innovation by doing it. Other things that Samsung can improve is 16gb ram instead of 12gb this is 2025 with the talking about AI, then the battery it could use a newer tech like carbon silicone battery and bigger capacity but none of all that and yet you still call it innovation...

Response from Samsung USBy R&R Team, April 28, 2025

Hi there AngryBird, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know the important of specific features for your usage, and wanting to feel that you have made the right choice for your needs in a device. We have provided links to an article and the full device manual to hep you integrate the redesigned S Pen features int o your usage, and discover hand gestures and voice commands that can be used as well. We have lastly, shared a link to the Samsung Support Team if you have any additional questions about your Ssamsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

From a verified user

on April 27, 2025

Posted by: rick

from Lubbock

Expertise:Beginner

Great phone by samsung.com. I would advise you to get one

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 29, 2025

Hi Rick, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so thrilled with your device, and would recommend it to your friends and family. We have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Great camera and feel.

on April 27, 2025

Posted by: Samson

Traded my s24 1T ultra . Very similar but like the 25 better. It's a faster processing phone for gaming.

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 29, 2025

Hey Samson, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are so happy with the enhanced speed of your new device, and enjoying your gaming. We have provided links to a few resources to help you further explore the features of your device including Galaxy AI, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Great feature

on April 27, 2025

Posted by: Tebidsco

from Maryland

Expertise:Intermediate

Very good phone good camera and long lasting battery

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 29, 2025

Hey Tebidsco, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage of your new phone, capturing amazing photos and videos, and finding the battery to last throughout the day with you. We have provided a link to the Samsung Support Team to offer their expertise if you ever have questions about your Samsung products. We appreciate youbeing a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

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