Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,223 Reviews)
Rating breakdown 27,223 reviews
5 Stars
23,337
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
1
Camera sucks!
on May 8, 2025
Posted by: Samm
from carlisle ky
Expertise:Expert
I upgraded from a 22 ultra to the 25 ultra. I did it specifically for the camera... I use the camera for work. While the clarity is insanely good, the pictures are dark. Even on bright days, they are darker than they should be. There is not a fix for this. Also the photos taken in raw are blurry unless your are standing super still which can be tricky with action shots. I took a pic just now used 3 big studio lights and still got a dark result. If I could return this phone I would. Now I am stuck with this phone that I hate and stuck editing all the photos I take. So it actually made my job harder and more time consuming which sucks. I wish I would have got the 24 ultra, also I am not in love with the body style and I rarely use AI. Just bought the phone for the camera and I am dissappointed...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 8, 2025
Hi there Samm, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important the photos are for your job every day, and we would love to help you capture the best possible photos and videos. We have provided links below to assist you with this frustration at your convenience. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra Review: Samsung’s Smartest and Mo
on May 7, 2025
Posted by: Hashupic
The Samsung Galaxy S25 Ultra stands as Samsung's flagship for 2025, blending cutting-edge hardware with advanced AI features. Here's an in-depth look at its performance, design, and capabilities.
Response from Samsung USBy R&R Team, May 7, 2025
Hi there Hashupic, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the usage of your new phone, and are finding so many amazing features of Galaxy AI to use every day. We have provided a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome audio and video!
on May 7, 2025
Posted by: Luv2 shop
from Newman Il.
Expertise:Intermediate
I AM SO HAPPY WITH MY SAMSUNG S25 ULTRA $😉💯🤘🏻$$!!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 7, 2025
Hello there we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so happy with the capabilities and usage of your new phone. We hope you have also enjoyed exploring the new features of Galaxy AI, and finding ways to integrate them in to your usage. We have provided a link to the full device manual and the Samsung Support Team to help you with this exploration, and answer any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
A titanium punch punishing competition.
on May 6, 2025
Posted by: Luv2shop
from San Sancisco, CA
Expertise:Beginner
I finally purchased a fine titanium structured design strong Hefty in the fall and last month it has lasted this long and more than pleased just really happy unhackable no disturbances I can record music I can't take care of my edits my private files remain private
I would recommend this to a friend!
Response from Samsung USBy R&R Team, May 6, 2025
Hi there Luv2shop, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the usage of your new device, and finding it so useful for creating and storing your music and keeping it secure. We have provided links to resources to help you fully discover the capabilities of your device including Galaxy AI, and answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Camera
on May 5, 2025
Posted by: Laradoboogie
Expertise:Intermediate
Just got one also LUV IT ❤️ great features with me 24/7
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, May 6, 2025
Hey Laradoboogie, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how much you love your new device, and are finding it such an amazing daily driver for your needs. Please, reach out ot us again any time with questions or to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3
S PEN DOWNGRADE
on May 4, 2025
Posted by: JFin
from Ohio
Expertise:Expert
Possibly returning it soon. There are some things I love about this phone. When trying to set up my S Pen is when I found out that the functionality of it has been downgraded. I've been buying Samsung phones happily for years but why pay more for a phone that I've lost one of my favorite features of.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
3
Response from Samsung USBy R&R Team, May 5, 2025
Hi JFin, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that changes to the functionality of a device and accessories can cause frustration, and hinder your overall enjoyment of your device. We have provided a link to an article to help you with the redesigned S Pen features and help you integrate them in to your usage. We have also provided a link to the full device manual to help you with voice commands and hand gestures you can also use to control your device. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Not a fan anymore
on May 3, 2025
Posted by: Austin
Expertise:Expert
After this new update I'm droping my rateing ad ui affect rating in my book.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 5, 2025
Hi Austin, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know that updates to the software of your device can cause frustration as you adjust to the changes in the usage. Software updates are also crucial in ensuring your device is secure and protected as well as operating as intended. We have provided a link to the Samsung Support Team if you have questions about your new update on your device, or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
My favorite
on May 3, 2025
Posted by: Jpcii
Expertise:Expert
My first smartphone was a Galaxy s4. I've had a S4, S5, S7, note 10, note 20 ultra, note 20 5g Ultra.
The Galaxy S25 Ultra is the best yet.
The Galaxy S25 Ultra is the best yet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 5, 2025
Hey Jpcii, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have always been so pleased with your Samsung Galaxy devices, and that you are finding your new one to be the best one you've ever had. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about this phone or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US