Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,337
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
Great performance
on May 11, 2025
Posted by: Qbn510
from California
Expertise:Intermediate
This phone is as advertised. Very impressive performance and battery life and I live the design and feel.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2025
Hi there Qbn510, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love that youa re so pleased with the battery life and camera of your device. We hope you'll reach out to us again in the future any time with questions or additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
all around great smartphone.
on May 10, 2025
Posted by: William
Expertise:Expert
Best phone for 2025. Amazing specs, great camera, the UI is simple and easy to use for all demographics.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2025
Hi William, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic toh ear that you are so pleased with the ease of use, and features of your phone. We hope you have also found opportunity to explore the features of Galaxy AI, and we have provided a link to the full device manual to assist you. We have also shared a link to the Samsung Support Team if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Swiss army knife of phones!
on May 10, 2025
Posted by: MosEisley
from Atlanta
Expertise:Expert
I've had this phone for 2 months now. I traded my S24 Ultra for it. At first. I planned on returning the S25 ultra because it truly felt no different, when I upgrade i expect an upgrade. So I followed my gut and kept the S25. I gotta say. It's almost exactly as the reviewers on YouTube described. "Not anything dramatic but it feels like everything is refined " and that's exactly how it feels (speed, battery life, performance). Everything is just so well rounded.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 14, 2025
Hi MosEisley, we appreciate your feedback on your Samsung Galaxy S25 Ultra. WE are ecstatic to hear that you are so pleased with the features and usage of your new phone. We love that you are finding it so refined and easy to use. Please, reach out to us again any time you have questions or are wanting to provide any additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
First Square Body Samsung, surprisingly a winner
on May 9, 2025
Posted by: amznrona
from Green Cove Springs, FL
Expertise:Expert
I have been a big fan of the Galaxy line since the Note 8. Many things have changed and almost always in a good way. I wasn't sure about the S25 Ultra with being the first more square model vs rounded edge but I gotta say it's GREAT. The feeling of it in the hand feels so much more natural. Look if you get an ultra you know you are going for performance and quality of the highest tier. The camera is amazing, the speed is "ultra" fast ;), the pen is more secure in the phone and feels natural to use and smooth. Overall I am glad I upraged to the S25 from my S22 ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 14, 2025
Hey Amznrona, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the upgrades to this device, and that you are finding it comfortable to hold as well as stylish. Please reach out to us again in the future any time you have questions or would like to provide additional feedback. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Well worth it!!!
on May 9, 2025
Posted by: MrLB213
I bought this phone thinking it's not much different then my old galaxy boy was i wrong this new galaxy is way outhere, so im bearly going thru a quarter of its features and very impressive and I almost gave it 4 stars only because the weight and to square ⬛️ look the older models weren't and this is simple because I'm tire of everything looking robotic if you know what I mean, but with all the new things I can do well I could do most of them before but this took them to a new level and makes you feel like youve never been there before so good job on the galaxy and I do appreciate the sleek look, im glad I've waited after i came out for the skinner version it's still weighs a bit it's ok atleast when it goes down (wit a cover) it didn't get damaged, yes I've dropped it a few times already and I am rough with phones and this phone also is a ruff neck, yaaa- yeeee!! So if your thinking about it getting this upgrade then do it, it's well worth it, and im not one for fancy stuff but I'm enjoying this phone alot, thanks for reading and hope it helps you if your on the fence....
Response from Samsung USBy R&R Team, May 14, 2025
Hey MrLB213, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the usage of your device, and finding it to have so many amazing features you are still discovering. We have provided a link to the full device manual to help you in your discovery. We have also shared a link to the Samsung Support Team if any questions come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Gratitude
on May 8, 2025
Posted by: Anonymous
from Benin city, upper sokponba Jesus Christ
Wow, words are not enough to express my gratitude, exclusively awesome
I would recommend this to a friend!
Features
5 out of 5
5
Response from Samsung USBy R&R Team, May 9, 2025
Hello Samwizzy a1, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so pleased with you new phone, and finding it to be awesome for a range of daily tasks. We have provided links to a few resources to help you further discover features and capabilities of your device, and answer any questions that may arise along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible camera
on May 8, 2025
Posted by: RaiDoc
Expertise:Expert
Unfortunately I need to give this model a one star. Here are the reasons why and they're all to. do with the Camera. I have owned ever Samsung Ultra since the 20. The 23 Ultra the camera was exceptional in every way. The 25 instead has problems. It hunts constantly on Micro. The zoom is not as good as the 23. The wide landscape feature again does not work as well as that of the 23 and it hunts on occasions. The color saturation on photographs is bland and dull. The 23 was exceptional. And finally the flash often does not work on Auto when it should. I am a fairly passionate amateur photographer and could use my 23 often as a ready back up for my Nikon 850 or X6 semi pro cameras - imagine that. The 25 is the worst camera I've ever had on a phone.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 9, 2025
Hi there RaiDoc, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when the camera of your device is not meeting your expectations. We have provided links to a few resources to help you troubleshoot this matter at your convenience. This includes an article to help you with all of the different features and settings of your camera. We have also provided a link to the Samsung Support Team if you continue to experience this frustration and would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
trash
on May 8, 2025
Posted by: kel1239
samsung phone requires a pin after reset...???????
Response from Samsung USBy R&R Team, May 8, 2025
Hey Kel1239, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations. We have provided a link below to the Samsung Support Team for your convenience. They can work with you one on one to troubleshoot and resolve this frustration with your reset. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
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