Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,337
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
Looks great
on May 16, 2025
Posted by: Jay K
from california
Expertise:Intermediate
Finally received and unboxed the S25 Ultra grey. It seems slighter lighter and thinner than I thought. Not that big. Love it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 16, 2025
Hi Jay K, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the inital usage and experience with your device, and that it is surpassing your expectations. We have provided resources to help you further explore your device, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Absolutely amazing!
on May 15, 2025
Posted by: XthHaseoX
from Houston, Texas
Expertise:Expert
Absolutely flawless. There is an issue with the TTS on the One UI 7.0 update, though.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 15, 2025
Hey XthHaseoX, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving the features and capabilities of your phone. We have provided a link to the Samsung Support Team to assist you with the TTS matter you mention experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
SAMSUNG GALAXY S25 ULTRA TITANIUM WHITESILVER 1TB
on May 13, 2025
Posted by: Jess
from NEW YORK, NY
Expertise:Intermediate
Prepare to be absolutely blown away! The Samsung Galaxy S25 Ultra isn't just a phone; it's a portal to the future, and it deserves a resounding 5 out of 5 stars! From the moment you unbox it, you can feel the premium craftsmanship and cutting-edge technology radiating from this device.
Let's start with the visual masterpiece that is the display. Colors explode with vibrancy and clarity on the Dynamic AMOLED 3X screen. Scrolling is buttery smooth thanks to the adaptive refresh rate, and even under the brightest sunlight, the screen remains perfectly legible. Watching videos and playing games is an immersive experience unlike any other.
The camera system is simply phenomenal. Samsung has once again raised the bar, delivering incredible detail and dynamic range in every shot. Whether you're capturing sweeping landscapes or intricate close-ups, the results are consistently stunning. The zoom capabilities are mind-boggling, allowing you to capture crisp photos from incredible distances. Low-light performance is equally impressive, producing bright and clear images even in challenging conditions. The sheer versatility of the multiple lenses ensures you're always ready for any photographic opportunity.
Performance is lightning fast and incredibly smooth. The latest processor handles demanding tasks and graphics-intensive games with effortless ease. Multitasking is a breeze, with apps launching instantly and running seamlessly in the background. You'll never experience lag or slowdown, no matter how much you push this powerhouse.
Battery life is exceptional, easily lasting a full day of heavy use. And when you do need to charge, the super-fast charging capabilities get you back to 100% in no time.
Beyond the core features, the S25 Ultra boasts a sleek and durable design, intuitive software, and a host of innovative features that truly enhance the user experience. From the enhanced S Pen capabilities to the seamless integration with the Samsung ecosystem, every aspect of this phone feels thoughtfully designed and expertly executed.
In conclusion, the Samsung Galaxy S25 Ultra is not just an upgrade; it's a revolution. It sets a new standard for what a smartphone can be, delivering unparalleled performance, a breathtaking display, a groundbreaking camera system, and exceptional battery life, all wrapped in a stunning design. If you're looking for the absolute best that Android has to offer, look no further. This phone is a game-changer and earns a perfect 5 out of 5 stars!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 14, 2025
Hey Jess, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the usage o fyour device, finding it so superior in camera, display, and versatility of usage. We have provided a link ot the Samsung Support Team for your convenience. They can offer one on one assistance any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent
on May 13, 2025
Posted by: MarH
from Texas
Expertise:Expert
I have a long time with the battery, I love the design.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 14, 2025
Hi MarH, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the design and features of your device, and finding the battery so good at keeping up with your usage every day. Please, reach out to us again any time with questions or to share additional thoughts about your Samsung products to us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Almost Perfect
on May 13, 2025
Posted by: LovelyXYZ
Expertise:Expert
An almost perfect smartphone that has lots of things including the AI features that help me a lot. The only downgrade of it to not make the phone it perfect is removing the sPen Bluetooth. I used to do lots of things with it.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 14, 2025
Hi LovelyXYZ, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the features of your device. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also provided a link to the full device manual that also highlight the hand gestures and voice command you can use to control your device. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Tremendous
on May 13, 2025
Posted by: DamianD
from Louisiana LA
Expertise:Intermediate
Very amazing purchase my good here in less time 3h
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2025
Hi there DamianD, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We love that you are so initally pleased with the purchase and usage of your new phone. We hope you have found the opportunity to explore the enhanced features of your device like Galaxy AI, and we have provided a link to the full device manual for your convenience. We have also shared a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This thing is a beast
on May 12, 2025
Posted by: Zach
Expertise:Expert
Solid device overall . I've been using Samsung flagships.since the galaxy S3 and I've been pretty happy with them. But the reviews saying the camera sucks are accurate . Pics come out grainy or blurry if there's any kind of motion involved ,This has been. A problem for as long as I can remember. But don't listen to the non tech people on here leaving reviews talking about how one UI 7 is more complicated ,The S25 ultra deletes emails or pics by itself etc .....No it doesn't. That sll comes down to user error like always .
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2025
Hi Zach, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are overall pleased with the usage and features of your new phone. We have provided a link to an article to help you with the features of your camera to get the best possible photos and videos. We have also provided a link to the Samsung Support Team to offer additional assistance if you have need. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excelent products.
on May 11, 2025
Posted by: OroSol
from Columbia, MO
Expertise:Expert
I love samsung products because they are easy to handle and always excelent performance.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2025
Hey OroSol, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled that you have always been so happy with yoru devices, and finding this device easy to use and hold. We have provided a link to the full device manual tohelp you further discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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