Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(27,224 Reviews)
Open Ratings Snapshot
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
Endless fun learning S25 ulta.
on May 28, 2025
Posted by: Y Park
from OKC, OK
Expertise:Intermediate
Verified Purchase:Yes
I am having fun everyday learning endless features S25 ultra has. There are so many cool features I can learn and utilize in daily life.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Y Park, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such a fun time exploring the full capabilities of your new device. We have provided links below to resources to help you with this exploration, and to answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome!!
on May 28, 2025
Posted by: BillyLegg
from Peru, IN
Expertise:Expert
Verified Purchase:Yes
No complaints! Does everything as expected and more!!!
Performance
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi BillyLegg, thank you for your feedback on yoru Samsung galaxy S25 Ultra. We are thrilled to know that you are finding this device to be so excellent and in fact to be exceeding all of your expectations. We have provided a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great but easily warms up.
on May 27, 2025
Posted by: LupeC
from Oxnard,California
Expertise:Beginner
Verified Purchase:Yes
It's a great phone. It looks and sounds great and has a lot going on. But the down side is the phone tends to warm up very easily with very little use of the phone maybe just my experience. Other than that. I actually really like the phone.
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 28, 2025
Hi LupeC, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and capabilities of your new phone. We have provided a link to a troubleshooting guide to assist you with the temperature of your device. We have also shared a link to the Samsung Support Team if this experience continues with your device or you ever have questions. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Galaxy!
on May 27, 2025
Posted by: Moe Bash
from VA
Expertise:Intermediate
Verified Purchase:Yes
The best Galaxy phone I have ever owned. It is a superphone!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 28, 2025
Hey Moe Bash, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so amazed with the powerhouse nature of this device, and finding it so useful for a range of daily tasks. We have provided links to resources to help you fully discover additional capabilities like Galaxy AI, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Batter life is lacking
on May 27, 2025
Posted by: Andy
Expertise:Intermediate
Verified Purchase:Yes
Battery is weak. After full charge drops to single digits by end of the night without high usages or streaming. The phone overall is great.
Response from Samsung USBy R&R Team, May 28, 2025
Hi Andy, thank youf or sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the capabilities and features of your new phone. The battery life should maximize automatically after a short period of usage, and adjustments to your specific consumption. If this is not your experience, we have provided links to a few troubleshooting guides to further assist you. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues or you have any questions. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent
on May 27, 2025
Posted by: Alicia
from Washington
Expertise:Expert
I do love this product it Excellent keep doing well
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Alicia, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how in love with your new phone you are, and that it has been such a great addition to your life every day. We have provided links to the full device manual to help you discover additional capabilities of your device, and to the Samsung Support Team if you ever have any questions. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's fantastic
on May 27, 2025
Posted by: Shelly L King
from Michigan
Expertise:Expert
Verified Purchase:Yes
I absolutely love it . Its fast and the camera takes wonderful pictures.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Hey Shelly L King, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are and how much you ar eloving capturing so many amazing photos and videos with your new phone. We have provided a link to the full device manual to help you discover the features of Galaxy AI that can help you further enhance your experience with the camera of your device. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not worth the money
on May 27, 2025
Posted by: Lady fix it
S pen has no Bluetooth. It's slower. And I week in it did a scramble weird lines. I spoke to att. They did nothing. They want me to speak to samsung. They want me to MAIL them my phone. The S 25 is not worth it. I should have kept my old phone. Instead of improving features they went backwards.
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Lady fix it, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are always happy to assist our customers with any frustrations. For the S Pen of your device, we have provided a link to an article to help you integrate the redesigned features in to your usage. We have also shared a link to a troubleshooting guide to help you maximize the speed of your device. We lastly, provided a link to an article to help you with the display, and to the Samsung Support Team for additional assistance if these experiences continue. We appreciate you being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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