Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,224 Reviews)
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Posted by: Anonymous
Verified Purchase:Yes
I’ve been using the S25 Ultra for a few weeks now, and it’s easily the best phone I’ve ever owned. Samsung absolutely nailed it this year.
The display is stunning — bright, super crisp, and buttery smooth with its adaptive refresh rate. Whether I’m watching HDR content or just scrolling through apps, it feels premium at every level. Battery life is surprisingly efficient for such a powerhouse. I’m getting well over a day on moderate to heavy use without babying it.
The camera system is next-level. The improved low-light performance and the periscope zoom are genuinely impressive. I’ve gotten shots that rival my mirrorless camera — especially portrait mode and 10x zoom clarity. Samsung’s AI photo enhancements are smarter now too, adding polish without overprocessing.
Performance-wise, the S25 Ultra is a beast. The new chip handles everything I throw at it — gaming, multitasking, video editing — with zero hiccups. And it stays cool, which is rare on phones with this much muscle.
Also, the small things add up: S Pen integration is more seamless, the build quality feels elite, and One UI 7 finally feels as smooth and intuitive as it should. It’s a productivity and media monster in your pocket.
If you want a phone that does everything and does it ridiculously well, the S25 Ultra is it. Pricey? Sure. But it earns every dollar.
Written by a customer while visiting Samsung US
Posted by: Mr p0opy but7h0l3
from PA
Expertise:Intermediate
Verified Purchase:Yes
I like it. A decent upgrade from my S22. Great battery life. Nice and bright screen. Camera takes crisp photos and clear videos.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Sean
Verified Purchase:Yes
My current experience with the S25 Ultra is currently the same besides the S pen not having the Bluetooth features from the S23 Ultra which I upgraded from. Overall it's a great experience the battery charges very fast, the camera is pretty decent I mean I don't really see any changes but it could use improvements, Galaxy AI as well as Gemini are great additions and people are starting to think that Samsung needs to replace Bixby with another or an upgraded AI phone assistant. Just overall and well-rounded phone not too many changes but then in the last few years to the hardware. The software it's definitely improving and getting better and better over time.
Written by a customer while visiting Samsung US
Posted by: Eniola
from Greensboro, NC
Expertise:Expert
Verified Purchase:Yes
I rated this way because of the S Pen you downgraded.
No, I would not recommend this to a friend.
Performance
5
Design
3
Value
2
Response from Samsung USBy R&R Team, May 30, 2025
Hi there Eniola, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific features of your device are to you every day, and we would love to help you with the redesigned features of the S Pen. We have provided a link to an article to highlight the usage of these features. We have also shared a link to the full device manual that will highlight the usage of hand gestures and voice commands you can use with your device. We have lastly, shared a link to the Samsung Support Team to offer any additional assistance or answer questions you may have. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Retired Music Teacher
from Utah, United States
Verified Purchase:Yes
I was typing a review, and suddenly everything I had written disappeared, so this is all you get for having a program that won't let me take my time. This happened twice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: M Hamza
from Chicago, Illinois
Expertise:Expert
Verified Purchase:Yes
I had Samsung S23 Ultra before this and I totally loved it, the shape, features and what not. When I was upgrading I wasn't really happy with it but I did just because the screen cracked of my S23 and I don't like using phones after they've been through a repair shop. I decided to upgrade and to be really honest This Samsung S25 Ultra didn't live up to my expectations. The camera, speed, and everything else I liked better of S23 Ultra. S25 Ultra is okay but it's not great. Kind of laggy, a lot of different glitches and camera also didn't live up to my expectations.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
3
Response from Samsung USBy R&R Team, May 29, 2025
Hi there M Hamza, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We would love to help you maximize your experience with your device, and resolve any frustrations you mention experiencing. We have provided links to articles to help you maximize the speed and use the different camera features of your device. We have also shared a link to the full device manual to help you with the features of Galaxy AI that can further enhance your usage of the camera. Lastly, we have provided a link to the Samsung Support Team if you feel that your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Randall
Verified Purchase:Yes
This Samsung is a machine of fun and emotions . I have been using this brand for a long time and it does not disappoint.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 29, 2025
Hi Randall, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage and capabilities of this device, and that is causing you such joy and enjoyment. We have provided a link to the Samsung Support Team to offer assistance one on one any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible buy
on May 28, 2025
Posted by: Toobraazzyy
phone was super laggy when I powered it on and it said de bluetooth device is ready to pair in some kind of Chinese voice. I don’t know if that’s supposed to happen.
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Toobraazzyy, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you every day, and we are always happy to assist our customers. We have provided a link to an article to help you maximize the speed of your device. We have also provided a link to the Samsung Support Team if this experience continues or you would like to discuss your experience further with the inital setup. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US