Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,224 Reviews)
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
so cool and amazing features
on May 31, 2025
Posted by: Dr3dk
from Clovis, NM
Expertise:Beginner
Im so excited to get the opportunity to have this.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
25 ULTRA DOWNGRADED
on May 30, 2025
Posted by: SCRUFF
Expertise:Expert
I cannot willingly recommend the Galaxy S25 Ultra. Although I upgraded from the Note 9 and recognize the obvious improvements, the simple fact is that this phone has been consciously downgraded in several key areas.
Let me start with the lack of a Bluetooth S Pen. That feature was standard even on my old Note 9. How does an "upgrade" lose features?
Next, there’s no MagSafe-style capability. Despite all the advancements in fast charging, Samsung has now chosen not to include a charging brick, and the included charging cable with the S25 Ultra is incredibly short. It no longer reaches from the wall to my chair, whereas all previous cables did.
Also—though this has been the case for a few releases—it still baffles me: with over 95% of the population being right-handed, why on earth is the S Pen stored on the left side of the phone? It’s an incredibly poor design choice from a usability standpoint.
There’s no memory card slot, and the earlier removal of the LED notification indicator remains a downgrade in my opinion.
Samsung has not listened to its customer base, and it shows.
I will be returning this phone immediately. While I purchased it through my carrier, I wanted Samsung to see this review as well. I highly doubt I’ll return to this manufacturer.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, June 2, 2025
Hi Scruff, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand that it can be frustrating when your new device does not align to your expectations. We have provided a link to an article to help you with the redesigned features of your S Pen. We have also provided a link to the full device manual that will highlight the voice commands and hand gestures you can use with your phone. This manual will also highlight the edge lighting settings that can be used as a replacement for the LED notification indicator you mention. The removal of the slot for the micro SD card is to help further enhance the durability and water resistance of your device, and the additional of cloud storage will also allow access to your media across your ecosystem of devices. Lastly, we have provided a link to the Samsung Support Team if you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Loving this phone
on May 30, 2025
Posted by: Sdrichards
[This review was collected as part of a promotion.] The Galaxy AI is so cool, and very helpful and still learning
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on May 30, 2025
Posted by: Klosey67
[This review was collected as part of a promotion.] This phone is amazing. I use the S Pen almost daily in my job as a contractor. It makes it easy to draw up sketches and do quick math. The camera works well in low light and makes it easy to take pictures and upload them for quotes and bids.
Value
5
Written by a customer while visiting Samsung US
Posted by: Simplyislandgal242
from Orlando Florida
Expertise:Intermediate
Verified Purchase:Yes
I've always liked Samsung products so I am very pleased with my new Samsung s25 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Luke
from Texas
Expertise:Expert
Verified Purchase:Yes
All good so far but..BRING BACK HORIZONTAL APP PAGE SCROLLING!!
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Hemanth
from Reston, VA
Expertise:Intermediate
Verified Purchase:Yes
S25 ultra perfects fits into my day-to-day activities.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed After 10+ Years with Samsung
on May 30, 2025
Posted by: Anonymous
from San Francisco
Expertise:Expert
I've been a loyal Samsung user for over 10 years, but the Galaxy S25 Ultra is the last straw. The camera is a massive downgrade. The S22 — and especially the S23 — performed much better. On the S25, the autofocus constantly struggles: it randomly shifts focus points, often locks onto the wrong subject, and forces you to dig through forums just to get a decent dual-plane shot. To get anything usable, you have to switch to the ultra-wide lens or Pro mode — it's ridiculous.
The camera takes forever to launch. Anything in motion is a blurry mess. The photos look flat, dull, and lifeless. Even the 10x zoom on my S21 Ultra — which is nearly five years old — is better than this. I’ve actually started carrying my old Samsung phone just to take proper pictures. That alone is incredibly frustrating and disappointing.
A phone should be enjoyable to use, not an obstacle every time you want to take a photo. No matter how good the rest of the phone is, the camera ruins the experience. Huge letdown.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, June 2, 2025
Hi there OliverPike, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you maximize your experience with your device and get the best possible photos and videos with your new phone. We have provided a link to an article to help you with the different features and settings with the camera on your device. We have also provided a link to an article to help you with the camera app on your device. We have also shared a link to the Samsung Support Team if you continue to experience frustrations or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US