Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,224 Reviews)
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Great integration of AI
on June 2, 2025
Posted by: Fleeting1
[This review was collected as part of a promotion.] The whole experience is great, not dominated by Galaxy AI but it's just there to assist in every day tasks, excellent camera quality, screen quality, and the anti-reflective glass coating is a game changer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great look
on June 2, 2025
Posted by: Queenbee43
Love the phone great features and look. Love the whole version of the phone.
Written by a customer while visiting Samsung US
Customer Rating
4
An overall improvement
on June 2, 2025
Posted by: Techten
[This review was collected as part of a promotion.] I've used Galaxy devices since the S3. I have gone to some of the competitors for what I thought might be the next big thing, but they truly can't compete with Samsung. It always amazes me how innovative Samsung can be.
While features have come and gone (I specifically miss the remote control from the S5) the only real drawback i could find was the absence of Bluetooth features on the S pen.
The Galaxy AI is simply amazing. I have used it several times to remove unwanted objects or people from the background of photos. The generative edit feature is incredible at matching backgrounds. The live translation is another great feature. It gives me the ability to talk to family that barely understood me before.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome feedback
on June 2, 2025
Posted by: CarRena91
Expertise:Beginner
They answer any and everything on here! I love,😘😘🤟🤟it!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
galaxy s25 ultra review
on June 2, 2025
Posted by: coloradocrazyguy
[This review was collected as part of a promotion.] Well Samsung did it again put AI in the new s25 ultra and made it something you cant live without its so easy to use and simple tasks made easy thanks to Samsung and AI great job
Value
5
Written by a customer while visiting Samsung US
Posted by: Debra Ultra
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
Not very impressed. I have owned Samsung plus models for 14 years and I finally went to the ultra and I'm kinda sorry I did. I should have gotten another plus. Not worth the extra money. I mostly got a new phone because over time the battery doesn't hold the charge. well this ultra runs out of battery within a day and my plus lasts at least 2 days, So quite disappointed. I thought it was much bigger than it is as well. It's not that different from the plus models except for the pen that you can use and I don't.
In addition I hate that they took the option of a micro SD card out of the phones. I really want them to put that back. It only forces people to have to buy more memory on the phone which they charge for and or to buy space on the cloud which I do not want to do. Also I think it's incredibly irresponsible that we cannot get a new battery for our phones. We have to throw them away and then this stuff goes in a garbage heap Or they resell them and make money on them again for people who can't afford a new phone. It's not very green.
I've been devoted to Samsung for years But it might be time to look for a new brand.
Or maybe Samsung could be innovators and Make phones that are green and responsible to the Earth.
I've been devoted to Samsung for years But it might be time to look for a new brand.
Or maybe Samsung could be innovators and Make phones that are green and responsible to the Earth.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
2
Response from Samsung USBy R&R Team, June 2, 2025
Hi there Debra Ultra, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand wanting a new device to align to your expectations and we would love to assist you in troubleshooting the matters you mention. The battery life of your device should maximize automatically as the device adjusts the consumption based on your usage. We have provided links to troubleshooting guides to help you at your convenience, if this is not your experience. We understand not wanting to use newr cloud based storage expansion, but this does also come with benefits of being able to access your data across any device within your ecosystem of Samsung devices. The removal of changeable batteries has also allowed for greater water and dust resistance ratings, and durability. We have provided a link to the Samsung Support Team if you have questions about any of your Samsung products, or continue to experience any frustrations. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has awesome features.
on June 2, 2025
Posted by: Vonvon
[This review was collected as part of a promotion.] I absolutely love the camera on this phone. With all the Galaxy AI features you can do so many things with your pictures. This phone is so easy to learn. I just love it
Value
5
Written by a customer while visiting Samsung US
Posted by: Ferare
from El Paso, TX
Verified Purchase:Yes
Great phone, very happy with my purchase, would recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US