Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,224 Reviews)
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
4
I love my s25 ultra
on June 2, 2025
Posted by: Emt1991
[This review was collected as part of a promotion.] I am an emt and work on an ambulance all day. This phone has been great anytime I've had to look anything up while on the job or just being able to stand up to everything I do. If I would say that I'd have one complaint, it's the fact that I have to use a button. To activate the a I assistant gemini, instead of just being able to say, hey gemini, to get it going.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Greta feature set. Great Battery life, smooth UI
on June 2, 2025
Posted by: Sjp305
[This review was collected as part of a promotion.] I don't think I could ask for more in a online and the camera is superb! Love it all the way around.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone to have.
on June 2, 2025
Posted by: INDIOTC
[This review was collected as part of a promotion.] This is a great phone, it is amazing.
I am leaning all the cool features it has and I am not even close to finish.
Highly recommend phone.
I am leaning all the cool features it has and I am not even close to finish.
Highly recommend phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone great capabilitues and great camer!!
on June 2, 2025
Posted by: Lynn1996
[This review was collected as part of a promotion.] I really like how tge AI complementsmy searches on the phone and the web as well.
Value
5
Written by a customer while visiting Samsung US
Posted by: Gheorghiren
from Clinton, IA
Expertise:Intermediate
Verified Purchase:Yes
I am very pleased. It shoots video as if it were real and the photos are excellent. I am still learning its functions. I like it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Fingerprint problem
on June 2, 2025
Posted by: Shamas
[This review was collected as part of a promotion.] Fingerprint is problematic even more with screen protector. Pen button won't take pictures.
Value
3
Response from Samsung USBy R&R Team, June 2, 2025
Hi Shamas, thank you for your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you resolve any frustrations and have the best possible experience with your device. If you are using a screen protector with your device, we do recommend enabling the touch sensitivity setting in your settings application under display, to help ensure your fingerprint scanner is reading as intended. We have provided a link to a troubleshooting guide to assist you with this frustration if it continues. We have also provided a link to the full device manual that will highlight the voice commands and hand gestures you can use with the camera of your device for control from a distance. We have lastly, provided a link to the Samsung Support Team if you would like additional assistance with your new phone, or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with amazing camera and. many future
on June 2, 2025
Posted by: Luciano
[This review was collected as part of a promotion.] The ia is so helpful and efficient and help with any task so amazing
Value
5
Written by a customer while visiting Samsung US
Posted by: Safiya
from New York, NY
Expertise:Expert
Verified Purchase:Yes
I have waited so long to buy a new phone from the S10 only to end up with a phone with such s awful camera, it feel like taking a photo of a nokia in fact my S10 feels like a better phone I'm so very disappointed the only reason i wanted a new phone is for the camera
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 2, 2025
Hi there Safiya, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how valuable the camera of your device is to you, and we would love nothing more than to help you resolve this frustration. We have provided a link to an article to help you with the different settings and features of your camera. We have also shared a link to the Samsung Support Team to offer assistance if this matter with your phone continues. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US