Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,228 Reviews)
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Insane camera. Smooth feel. Total Ultra vibe!
on June 2, 2025
Posted by: OMI1248
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is hands down the most complete smartphone experience I’ve ever had. Right from the moment I unboxed it, I could feel the premium build and attention to detail. The sleek design and solid in-hand feel make it look and feel like a true flagship. But what really blew me away is the camera—it's simply insane. I’m talking DSLR-level quality. Whether it’s low-light shots, ultra-wide landscapes, or crisp 200MP detail, every photo comes out stunning. Galaxy AI takes it even further by enhancing images instantly and giving me real-time suggestions while shooting.
I use this device daily for both work and entertainment. For work, Galaxy AI helps me summarize notes, organize tasks, and even transcribe meetings—all without needing a laptop. For fun, I stream 4K videos, play graphics-heavy games, and take tons of high-resolution photos. The 120Hz AMOLED display is buttery smooth and extremely vibrant. Battery life is impressive too—it easily gets me through a full day with heavy use, and fast charging is a life-saver.
This phone doesn’t just perform—it elevates my day-to-day life. Samsung nailed it with the S25 Ultra. Total game changer!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy 25 ultra
on June 2, 2025
Posted by: 123233
[This review was collected as part of a promotion.] This is the best phone it meets all my expectations thanks for making the best device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Is Not A "Step Up" With Performance And Battery
on June 2, 2025
Posted by: Samsung Galaxy
Expertise:Expert
Unfortunately, I feel for the price paid with phone trade in, the performance of the phone and battery is not too great. I liked my S22 and S24 Ultra better.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, June 3, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important it is to feel you have made a good investment in a new device that will be both a daily driver and joy to use. We have provided links to troubleshooting guides to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team if this experience continues or you would like assistance with any additional features of your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Perfect for my function
on June 2, 2025
Posted by: NGQueen
[This review was collected as part of a promotion.] My new Galaxy S25 Ultra is perfect for the needs and uses I use it for.
I am able to obtain signatures on documents for work, manage work projects with ease, control schedule and keep my life organized with great and easy to use functionality. While I'm positive I have not explored all this phone has to offer, it has made navigating my life, both personal and professional, that much easier.
I am able to obtain signatures on documents for work, manage work projects with ease, control schedule and keep my life organized with great and easy to use functionality. While I'm positive I have not explored all this phone has to offer, it has made navigating my life, both personal and professional, that much easier.
I am just learning the art of Gemini AI and all that it can bring to the added function of my phone and the ways that it can make things easier.
I love the camera and the crispness of the photos it takes capturing all of the moments in my life I want to remember for years to come.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good product
on June 2, 2025
Posted by: H0EB1TCH
[This review was collected as part of a promotion.] Overall it is avery good phone but the life of the battery could be way better as it dies relatively fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the upgrade
on June 2, 2025
Posted by: Georgi
[This review was collected as part of a promotion.] I use my phone for personal, streaming, emails, and alot I can't think of.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My s25 ultra
on June 2, 2025
Posted by: Treetoppnhb
[This review was collected as part of a promotion.] I absolutely love my S25 ultra the features and ease of use in such a high quality phone is amazing. Recently disabled by an attacked I ha got the s25 ultra for myself and my spouse for our anniversary and we both love these phones. I am only able to use my less dominant hand now and with the galaxy AI features this phone is a dream come true. I have always been in to photography and after Imy attack I was left paralyzed and unable to use my DSLR cameras but with the cameras and Galaxy ai features I am able to take and create amazing pictures. Even the keyboard and scree size and quality along with the battery life is fantastic
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exemplary phone, top of the line with 0 complaint
on June 2, 2025
Posted by: Sparx419
[This review was collected as part of a promotion.] I've had the S25 Ultra for a little over a month now, and honestly, it's one of the best phones I've ever used. The hardware is exactly what you'd expect — solid build, insanely good display, crazy fast performance — but what really surprised me was how useful Galaxy AI ended up being.
At first, I figured the AI stuff would be more gimmick than anything, but it’s actually made a real difference in how I use the phone day-to-day. The AI summaries for notes and articles are way better than I expected — it saves me a ton of time when I’m trying to catch up on emails or long documents. Same with the photo editing tools — being able to erase random objects or adjust shadows with just a couple taps has basically replaced most of the apps I used to need.
Battery life’s been really solid too, even with the AI features running. I’m easily getting through the day with around 30–40% left at night.
Overall, if you’re someone who actually uses their phone for more than just texting and scrolling, the S25 Ultra feels like it’s built to make life easier. Galaxy AI isn’t just hype — it’s genuinely useful, and it’s one of those things you don’t realize you needed until you have it.
Value
5
Written by a customer while visiting Samsung US