Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,228 Reviews)
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Sleek design Bold look Great features
on June 2, 2025
Posted by: SierraBravo3
[This review was collected as part of a promotion.] Samsung Galaxy s25 Ultra is my latest version of a Samsung Galaxy S Series, and I have had them since the first, including a couple of Notes along the way. The S25 Ultra with Galaxy AI is a welcome upgrade from the S24, and the design, display performance, and camera are all improved, but it's not the biggest thing about the upgraded device. Galaxy AI tests things just that you would hope that they would do that the assistant would not or could not do before. You can ask it to perform the task, and it does so without hesitation.
The Samsung Galaxy S25 Edge integrates Galaxy AI, enhancing functionality with intelligent features powered by on-device processing and Google’s Gemini Live integration.
Now brief, circle to search, generative edit, audio eraser, best face, and Gemini live integration are excellent features and they allow me to do things I've never been able to do before with my mobile device.
The bottom line for me is the phone was worth the wait, and it's a complete upgrade over what I was working with before.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra
on June 2, 2025
Posted by: Tari808
[This review was collected as part of a promotion.] Galaxy AI is quite impressive on the S25. The pictures are beautiful and clear. Phone is light and big
Lots of cool features including the Spen.
Lots of cool features including the Spen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not a Fan of Rounded Corners
on June 2, 2025
Posted by: ThisWillHelp
[This review was collected as part of a promotion.] I did not like the rounded corners. Felt like the display got cut in the corners. Return it. Now I am waiting for Galaxy S26 Ultra, hope it comes with sharp corners(better features).
Value
3
Response from Samsung USBy R&R Team, June 5, 2025
Hi there ThisWillHelp, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We appreciate you sharing your preference for the appearance of the device, as we continue to strive for innovation and experiences our customers crave and love every day. We hope you'll reach out to us again any time you would like to share additional feedback about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever had
on June 2, 2025
Posted by: Galaxyeatsapples
[This review was collected as part of a promotion.] Galaxy ai works perfectly fine i love the features of this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Kinda disappointing
on June 2, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I give it 3 stars. Maybe it was me in my own head thinking this phone was going to be amazing and so much better in the series but to me it's glitchy. It almost seems like a downgrade from previous versions for instance I know you don't need the stylus to take pictures because there's other ways to do it but why even have a air commands button when it's useless I hate that the stylus is just literally a stylus well it does more but I really like being able to controll volume change songs take pictures etc etc. I do like the new gaming hub and the individualized customizations for each game. The screen isnt that impressive to me also feel like it was a downgrade I'm sorry the graphics quality of the screen and maybe it's just me but I feel like the screen itself is curved which is awesome while playing games and if it's not it feels like it is.
Value
3
Response from Samsung USBy R&R Team, June 5, 2025
Hey Dixoncedar, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how valuable your device is to you, and wanting specific functionality. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also shared a link to an article to help you with the speed of your device. Lastly, we have provided a link to the Samsung Support Team to assist you one on one if these experiences continue with your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Game Changer- Great Phone
on June 2, 2025
Posted by: Abman1996
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a top-tier flagship smartphone with a stunning 6.9-inch AMOLED display and smooth 120Hz refresh rate. Powered by the Snapdragon 8 Gen 3, it delivers exceptional performance, handling tasks like gaming and multitasking effortlessly. The camera system is impressive, featuring a 200MP main sensor and 100x Space Zoom, capturing incredible detail in all lighting conditions. The phone also boasts excellent battery life with a 5,000mAh battery and 45W fast charging, along with a clean and smooth One UI 6 software experience.
Overall, the S25 Ultra is a standout device, combining powerful performance, a gorgeous display, and a versatile camera system, making it an excellent choice for anyone seeking the best smartphone experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Phone Available!
on June 2, 2025
Posted by: Darrellj35
[This review was collected as part of a promotion.] I love my Galaxy S25 Ultra! It's incredibly everything I expected it to be & more. With the added AI feature it makes searching & getting recommendations effortlessly. Everything is amazingly fast & reliable, I can't imagine a day without it, because I use it so much. I've always been Samsung committed, but this one is by far the latest & greatest!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Top of the line, with leading edge technology.
on June 2, 2025
Posted by: TheLoveDoctor
[This review was collected as part of a promotion.] No other phone out on the market even comes close. Especially with it paired with Galaxy AI. The assistance you get and the smoothness of the phone made this purchase a no brainer.
Value
5
Written by a customer while visiting Samsung US