Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,233 Reviews)
Rating breakdown 27,233 reviews
5 Stars
23,345
4 Stars
3,019
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
4
Pretty good
on June 10, 2025
Posted by: ItsShady
[This review was collected as part of a promotion.] The galaxy ai works wonders for making pictures better and translation but there are also a few things I dont like about this phone. For example I cant use my S-pen button to take pictures anymore and that was really convenient. Most things have been improved in this new phone but then at the same time it seems like some things have also taken a step back like my S-pen example. But overall its a good phone.
Value
4
Response from Samsung USBy R&R Team, June 11, 2025
Hey ItsShady, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra. We are so pleased to hear that you are overall happy with the usage and enhanced capabilities of your device. We have provided a link to an article to help you with the redesigned S Pen features, and integrating themin to your usage. We have also provided a link to the full device manual that has the hand gestures and voice commands you can also use from a distance. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful camera
on June 10, 2025
Posted by: Quilakiwi8264
[This review was collected as part of a promotion.] I game a lot on my phone and this one is a lot bigger than the one I traded in which is nice when I'm playing codm, also the gaming graphics are better and it's easier to stream on my discord as well. I haven't tried the steam link yet but I'm excited to. I need to explore the galaxy Ai more, so far I've only used bixby which frustrated me because sometimes it does what I ask other times it has issues. The camera is also really nice! I've fallen in love with taking pictures again. Making fine edits are easier and I love drawing with the stylist. This phone has also forced me to use Google messenger which has things I like about it like I can use emojis to react to individual messages but I miss being able to change my background to match my theme. Copying certain parts of messages is really frustrating it seems like either I copy the whole message or nothing at all. All in all this phone is great and I'm really happy with getting it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone is fast and takes good photos.
on June 10, 2025
Posted by: Josie101
[This review was collected as part of a promotion.] I really like the option of the galaxy Ai ti help assisting with grammar and other options. I mostly use my phone for work stuff and gaming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
More than a phone is a machine
on June 10, 2025
Posted by: Chernandez
[This review was collected as part of a promotion.] The new galaxy s25 ultra is the best divice so far there is a lot you can do and a lot to discover it makes it easier for users to understand and manage their daily task, and now with Galaxy AI is a lot more easier than before it has really help me a lot
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra Review
on June 10, 2025
Posted by: Shay94
[This review was collected as part of a promotion.] Really love my new S 25 Ultra Titanium Grey! Thr galaxy AI is what really won me over on the while device plus all the customization compared to other competitors
Value
5
Written by a customer while visiting Samsung US
Posted by: Danso
from Lubbock, Texas
Expertise:Intermediate
Verified Purchase:Yes
The phone is checks almost, if not all the boxes. Feels premium and has an excellent performance. The battery life is also amazing. Camera is great and I like the overall design of the S25 ultra. Would definitely recommend to a friend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mathew
Expertise:Intermediate
Verified Purchase:Yes
It's an excellent phone and the transition from my S20 Ultra was easy. Wish it had a memory card slot like the old models!
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding Camera!
on June 10, 2025
Posted by: HobbyPhotographer321
[This review was collected as part of a promotion.] I bought the S25 Ultra mainly for the camera and the new Galaxy AI assistance with photography/ videography. It is phenomenal! Compared to my previous phone, the S23 Ultra, the difference is huge. Even though they both have fantastic cameras, the AI assistance really makes a difference in making further away shots more clear and up close shots even more detailed. Aside from the camera, the rest of the phone is great as well. It's lot of little tweaks and details that really make it feel like a flagship phone. There were a few glitches off the bat, but that's to be expected. Overall, everything feels a lot smoother and I can't wait to see what other updates they bring out!
Pros: Galaxy AI interface, camera capabilities, screen quality/clarity, sound.
Cons: Was a little glitchy at first.
Cons: Was a little glitchy at first.
Value
5
Written by a customer while visiting Samsung US