Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,237 Reviews)
Rating breakdown 27,237 reviews
5 Stars
23,347
4 Stars
3,021
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
1
Another failure.
on June 15, 2025
Posted by: PianoMan
Expertise:Intermediate
The reason I started purchasing Samsung products was because they WERE a highly innovative manufacturer that offered unique concepts, amazing quality, and packed so many features into their flagship phones it was impossible to get bored..
Unfortunately, that's just not the case anymore. The s25 Ultra is a flat, vapid, overpriced generic Android device. All Samsung does now is copy and compete with the "fruit phone". With each new model, Samsung removes features and somehow raises the price. I've had to watch them casually do away with my favorite features, elegantly CURVED EDGES, cool IR technology, bluetooth Smart Pen, SD CARD SLOT, just to name a few, and this overpriced piece of junk.
Unfortunately, that's just not the case anymore. The s25 Ultra is a flat, vapid, overpriced generic Android device. All Samsung does now is copy and compete with the "fruit phone". With each new model, Samsung removes features and somehow raises the price. I've had to watch them casually do away with my favorite features, elegantly CURVED EDGES, cool IR technology, bluetooth Smart Pen, SD CARD SLOT, just to name a few, and this overpriced piece of junk.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, June 16, 2025
Hey PianoMan, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that updates to the device and overall functionality can cause frustration as you adjust your usage to the updated features. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to the full device manual to help you discover and align all of the amazing features in to your usage. We have also provided a link to the Samsung Support Team if you are interested in exploring digital cloud based storage expansion that has the added benefit of access to your media in across all of the devices in your ecosystem. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Another advance in features & operation,AI good
on June 15, 2025
Posted by: Jonsphone
[This review was collected as part of a promotion.] Really good phone, plenty of screen. Stylus when you need it. Very fast operation. Better screen response compared to s24 ultra.
Still needs to simplify camera functions
Galaxy AI is good but has issues with background noise and voice to text. Needs to be easier to train to users voice to better direct use and avoid coming on unintentionally.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best Android system, very sharp and avant-gard
on June 14, 2025
Posted by: Richsatx
[This review was collected as part of a promotion.] Can I play and stream on my social networks? Excellent performance while listening to music with its perfect pop-ups?
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Constant reboot issue
on June 14, 2025
Posted by: Rize5hine
[This review was collected as part of a promotion.] I use my device for day to day tasks including but not limited too work and school.
Value
2
Response from Samsung USBy R&R Team, June 16, 2025
Hey there Rize5hine, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you for a range of daily tasks both professional and educational as well as personal. We have provided a link to the Samsung Support Team to offer assistance with the reboots you mention experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
So easy to transition from my previous phone
on June 14, 2025
Posted by: CHaley
[This review was collected as part of a promotion.] I was able to transition to using this phone with absolutely no difficulty. I have throughly enjoyed its features and user friendly nature. The camera is phenomenal. Over all it is a huge upgrade from my previous Samsung Note, without being so different that it was confusing. I am really happy with my choice. I have been using the Galaxy AI feature all the time for random searches and lesson planning for my job.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Android Flashing you could get your hands on
on June 14, 2025
Posted by: SAMSUNGGALAXY4LYF
[This review was collected as part of a promotion.] S25Ultra is so fluid! Best camera, Best Chipset, Best Battery and overall the best design
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features including memory, camera, durabilit
on June 14, 2025
Posted by: AdminOfficer
[This review was collected as part of a promotion.] I use my galaxy s25 ultra for business and have never had a failure/crash. It is reliable 100% of the time. I've even had several co-workers purchase the s25 due to my recommendation and praise of the features and capabilities of the device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Galaxy S25 Ultra is worth every penny!
on June 14, 2025
Posted by: MyLadyCorbett
[This review was collected as part of a promotion.] I recently upgraded to the Samsung Galaxy S25 Ultra in the lovely titanium pinkgold colour, and it has absolutely surpassed my expectations. The 6.9-inch Dynamic AMOLED display is stunning, bringing photos and videos to life. My previous phone was a Samsung Galaxy S21 Ultra, which I’ve definitely got my use out of but the differences between the phones is outstanding! Every aspect of the 25 Ultra is an ultimate upgrade from my old phone, the advances in the technology and specs is unbelievable and I'm very happy with my upgrade. The camera system is nothing short of exceptional! The 200MP main lens captures incredible detail, making even the tiniest features in photos stand out. The 50MP telephoto lenses helps bring distant subjects into sharp focus without compromising clarity, and the 50MP ultra-wide lens is ideal for capturing expansive landscapes or group shots. I've loved experimenting with the different lenses, getting some amazing results with lots of beautiful photos, with amazing detail and vivid colours. Night mode truly shines, delivering bright, detailed images in low-light conditions. The AI-powered enhancements elevate the photography experience, automatically optimising settings based on the scene. The AI features when editing photos are unbelievable, with the generative edit you can move parts of the image or even get rid of them completely, AI then intelligently fills in the remaining space to match the rest of the of the image.
Value
4
Response from Samsung USBy R&R Team, June 18, 2025
Hi there MyLadyCorbett, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are having such a great experience with your new device, and enjoying exploring the enhanced features of Galaxy AI. We have provided a link to the Samsung SUpport Team for your convenience. They can offer their expertise any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US