Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(30,593 Reviews)
Rating breakdown 30,593 reviews
5 Stars
26,188
4 Stars
3,460
3 Stars
589
2 Stars
169
1 Star
187
86%of customers recommend this product.
(
1,138 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Always exceeds expectations
on August 19, 2025
Posted by: Aceofspades1994
[This review was collected as part of a promotion.] Long time Galaxy phone owner since the Galaxy S3 base phones have always allowed me to do what I expect a smartphone should do from good response time when using various applications to high quality images and video. The S pen from the note series that's been adopted into S series was always a niche but useful feature I hope to see Samsung innovate this phone future possibilities are endless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on August 19, 2025
Posted by: Hybrid
[This review was collected as part of a promotion.] Ive never used AI before until I got the Galaxy S25 Ultra, and I must say what a game changer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone great features
on August 19, 2025
Posted by: GalaxyEnj0yer
[This review was collected as part of a promotion.] This phone does it all! Perfect for work, gaming, and doomscrolling haha. The galaxy AI allows some real creative freedom and its a much better experience than others I have tried. I absolutely love playing high end shooter games on this phone, i always run highest graphics settings and it doesn't even hurt performance, battery or impact the heat of the phone much. I also think One UI is amazing, and has many features that stock android severely lacks like better customization, better settings, and very easy to navigate whilst also having enough complexity to dive into if you want.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It just ok
on August 19, 2025
Posted by: Jennifer217
[This review was collected as part of a promotion.] Since I just got this phone a few weeks ago due to dropping and cracking my other phone. This phone seems to run alot slower than my note 20 ultra also when talking on the phone it cuts in and out of service and shouldn't since I have a tower at the end of my block. Just really not liking this phone as much needs some improvements
Value
3
Response from Samsung USBy R&R Team, August 20, 2025
Hi there Jennifer217, thank you for your feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when you have a new device that is not aligning to your expectations. We would love nothing more than to assist you with your frustrations, and have provided links to resources to help you at your convenience. We have also provided a link to the Samsung Support Team if your frustrations continue with your device, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI powers gaming, streaming, and life.
on August 19, 2025
Posted by: TidusBinbotaj
[This review was collected as part of a promotion.] The Samsung Galaxy has quickly become the center of my digital world. From the moment I turned it on, I could tell this was more than just a phone it’s a tool that blends power, speed, and intelligence into my daily routine. Galaxy AI has made a huge difference in the way I work and live. I use it to summarize notes, translate content, and keep my schedule organized without missing a beat. What used to take minutes of searching or typing is now done instantly, freeing me up to focus on what matters.
Entertainment is just as strong. The display is bright, smooth, and immersive, making movies and sports look incredible. Gaming performance has been equally impressive fast, responsive, and stable even during longer sessions. Paired with strong audio and reliable connectivity, it feels like carrying a personal console and theater in my pocket.
At the same time, battery life and charging speed mean I never worry about being cut off in the middle of a project or a match. Whether I’m streaming, gaming, handling work, or supporting my daughter with school, the Galaxy fits seamlessly into every role. It’s reliable, powerful, and adaptable, exactly what I need in a world that never slows down.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Almost perfect
on August 19, 2025
Posted by: BReady
[This review was collected as part of a promotion.] I use the built in Galaxy AI features often rather it's in the Samsung gallery or through Gemini. It's the smoother running phone I have ever had. The only changes I would make, the cameras are just under amazing and I would live more battery life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AWESOME PHONE
on August 19, 2025
Posted by: Alvaro
[This review was collected as part of a promotion.] Love this phone for and play. The updates it gets, keeps it running smooth. Battery life is a plus and keeping up with AI is also a plus
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Phone
on August 19, 2025
Posted by: Temisa17
[This review was collected as part of a promotion.] Truly a best of a phone. The Ai and software is the best and has no rival. Samsung leads, others follow.
Value
5
Written by a customer while visiting Samsung US