Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(28,865 Reviews)
Rating breakdown 28,865 reviews
5 Stars
24,738
4 Stars
3,228
3 Stars
555
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
1
S25 ultra stop charging the phone.
on August 14, 2025
Posted by: Tasneem
Expertise:Expert
Brought three s25 ultra two of them are stop charging, i did every effort but failed. Now using wireless charging which takes 12 hours to be fully charged. Wasteage of money.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, August 15, 2025
Hi there Tasneem, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the fast charging of your device is to you, and how frustrating it is when your device is not operating as intended. We have provided a link to a troubleshooting guide to assist you with the charging of your device. We have also shared a link to the Samsung Support Team if you would like to discuss this matter further and work towards a resolution. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
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Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing best phone on the market!!!!
on August 14, 2025
Posted by: Curtis
[This review was collected as part of a promotion.] Galaxy ai allows me to do so many tasks at much a faster speed than I previously could accomplish. Im excited about the picture quality of this phone the sleek design of the screen is perfect as well. The video capture capabilities of this phone is amazing perfect for family moments the photos are so good from this phone its so crisp even when zoomed in. The battery life is great for someone who is a busy person you never need to worry about running out of battery power plus it fast charges in no time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product is a great overall upgrade
on August 14, 2025
Posted by: NoticeMeSenpai
[This review was collected as part of a promotion.] Just started using galaxy AI since it came with the phone and it has help me with random questions I have or some of my workload with calculations. The phone is great for gaming, not small screen toppers but actual game likes COD mobile.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great pictures
on August 14, 2025
Posted by: Laumelranch
[This review was collected as part of a promotion.] I got the phone for the camera. I am new to Samsung so learning all the great features. The photos of Mount Denali are awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on August 14, 2025
Posted by: Puky79
[This review was collected as part of a promotion.] Excellent and very smooth when open different apps. Also the internet and the playstore updates run very very fast. Many features to help simplify your life.
Value
5
Written by a customer while visiting Samsung US
Posted by: Marlon
from Grand prairie, TX
Expertise:Expert
Verified Purchase:Yes
Excellent device, would love the Bluetooth pen to return to the next S26U, hence the name Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it to the max
on August 14, 2025
Posted by: Chillwill
[This review was collected as part of a promotion.] Samsung customer all the way i stand behind they production so reliable
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Best experience about samsung galaxy s25 ultra
on August 14, 2025
Posted by: Look45
[This review was collected as part of a promotion.] The galaxy AI has a hug impact in my tech-life it has made most of the tasks very simple .especially at work in meetings ,I record the whole session then on my free time when I knock off ,I use galaxy AI to summerize the whole meeting.helps me to live translate different languages, i no longer worry when speaking to a philipino or Russian on phone .
The camera has also got cool galaxy AI features ,my favorite is object eraser ,there is no worry taking a picture in a park because you won't need to crop any unwanted object instead you will just erase and AI will finalize the most beautiful pictures.
The internet on this phone is another amazing thing ,it's very reliable and fast, video calls are no longer a problem ,no lagging.
The processor very stealth,cool and silent, when streaming or playing games it's very stable, game playing on this device is superb ,displays one of the finest graphics without glitches or rugs .
The camera has also got cool galaxy AI features ,my favorite is object eraser ,there is no worry taking a picture in a park because you won't need to crop any unwanted object instead you will just erase and AI will finalize the most beautiful pictures.
The internet on this phone is another amazing thing ,it's very reliable and fast, video calls are no longer a problem ,no lagging.
The processor very stealth,cool and silent, when streaming or playing games it's very stable, game playing on this device is superb ,displays one of the finest graphics without glitches or rugs .
Value
3
Response from Samsung USBy R&R Team, August 15, 2025
Hey there Look45, thank you for sharing your thoughts on your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how thrilled you are with the features and usage of your new device. We love that you are finding so many uses for the features of Galaxy AI for both work and personal needs. We have provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US