Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(28,717 Reviews)
Rating breakdown 28,717 reviews
5 Stars
24,655
4 Stars
3,208
3 Stars
544
2 Stars
148
1 Star
162
86%of customers recommend this product.
(
1,029 out of
1,192)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
Master of Mediocre
on August 17, 2026
Posted by: astroboy
[This review was collected as part of a promotion.] The phone is okay. It's obviously flashy, super fast, and has great specs. But daily use can be frustrating. Alarms will suddenly silence themselves, AI "features" galore, theme store full of slop (and it's impossible to search for good themes). I paid top dollar but don't get the best experience.
Value
3
Response from Samsung USBy R&R Team, August 20, 2026
Hello Astroboy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your device is not meeting your expectations in functionality. We have provided a link to the complete manual to help you customize your device including the themes. We have also provided a link to the Samsung Support Team to assist you further with the aspects of your device that are not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love all samsung galaxy phones
on August 17, 2026
Posted by: Tina2007
[This review was collected as part of a promotion.] I only chose samsung phone for my family, since they are reliable and don't break easy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is my personal computer. In my hand
on August 17, 2026
Posted by: Wilie2p
[This review was collected as part of a promotion.] I take care of all my banking internet transactions. Social media content in all whip this phone. No, I had a problem. Everything is seamless and smooth. I love this device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Why I Chose My Samsung Galaxy S25 Ultra
on August 17, 2026
Posted by: AlexJoice
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra because the battery lasts a long time, which is perfect for how much I use my phone every day. I especially love playing my favorite game on it because the large screen, smooth performance, and long battery life let me play for a long time without constantly worrying about charging. I also enjoy taking pictures, watching videos, browsing the internet, and staying connected with family and friends. The S25 Ultra has been a great phone for me, but I am also excited and willing to upgrade in the future to try another Samsung Galaxy phone and see what new features Samsung has to offer. I am glad I chose Samsung because the S25 Ultra has been reliable, fun to use, and a phone I can enjoy every day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on August 17, 2026
Posted by: Losquared
[This review was collected as part of a promotion.] I chose this phone due to the AI features helping me stay organized in my day to day. It gives me calender updates and reminders and let's me know who I havent connected with in awhile.
Im forever a Samsung girly
Im forever a Samsung girly
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
this product is genial
on August 17, 2026
Posted by: Pollito
[This review was collected as part of a promotion.] i have samsung for 10 years i like the funtions n everything
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I have always been Android user
on August 17, 2026
Posted by: Samsung4life
[This review was collected as part of a promotion.] I have owned many Samsung phones as I really like them and how easy they are to operate.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone
on August 17, 2026
Posted by: Awesome
[This review was collected as part of a promotion.] I choose the S25 ultra because of design and features and I use it mostly to make phone calls text streaming videos music and play games i really love how fast it is and its well worth the money I only wish that my carrier would have had the 1 tb version because I have almost filled up the 512gb to max but other than that its a super good phone and well worth the money.
Value
5
Written by a customer while visiting Samsung US