Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(28,095 Reviews)
Open Ratings Snapshot
Rating breakdown 28,095 reviews
5 Stars
24,140
4 Stars
3,120
3 Stars
527
2 Stars
147
1 Star
161
86%of customers recommend this product. 
(
1,028 out of 1,191
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
Best phone ever
on September 5, 2025
Posted by: Djdizzzyyy83
[This review was collected as part of a promotion.] I love the Galaxy AI feature on this phone it's the best phone by farThe sleek design of the device immediately captures attention. The vibrant display offers an immersive visual experience, perfect for enjoying media. The camera system is undoubtedly a standout feature, producing stunning photos and videos. The powerful processor ensures smooth multitasking and effortless performance. The long-lasting battery life is a significant advantage, allowing for extended use. The user-friendly interface makes navigation a breeze, suitable for all skill levels. The incorporation of cutting-edge technology showcases innovation. Overall, this device represents a culmination of advancements, delivering a truly exceptional user experience.
Value
5 out of 5
5
Response from Samsung USBy R&R TeamSeptember 5, 2025
Hey Djdizzzyyy83, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the usage of your device and finding it so advanced and amazingly immersive in experience. Please, reach out to us again any time you have questions or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Product!
on September 4, 2025
Posted by: ShnazzyMama
[This review was collected as part of a promotion.] I am big into taking good quality photos and Samsung always hits the nail on the head. You can tweak the settings to get the quality you need. With Galaxy AI, you can edit your pictures to crop and fill what needs to be removed and replaced.
When it comes to work, the ability to have multiple apps open and be able to edit docs among other things with our business is something you just cant do with competitors!
Will always be a Samsung girl!
Value
5 out of 5
5
Response from Samsung USBy R&R TeamSeptember 5, 2025
Hey ShnazzyMama, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are loving capturing all of your amazing moments with the camera, and finding the usage of Galaxy AI so helpful in editing your photos to your preferences. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung
on September 4, 2025
Posted by: Anonymous
Verified Purchase:Yes
Very good phone Samsung Galaxy S25, Ultra gracias gracias
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R TeamSeptember 5, 2025
Hey Perez adan, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so happy with the usage of your new phone. We have provided a link to the complete manual for your device to help you discover the full capabilities, and to the Samsung Support Team to offer assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Pencil utilities
on September 4, 2025
Posted by: Anonymous
from Miami
Verified Purchase:Yes
I didn't like that the pencil had taken away the function of taking photos. It's just that I didn't know about that function until someone told me. Many people are uninformed and don't know all the functions of the phone. these my opinion.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Response from Samsung USBy R&R TeamSeptember 5, 2025
Hello Miriela, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important being able to control your device from afar is to capture amazing photos. We have provided a link to the complete manual for your device that highlights the ways you can use hand gestures and voice commands with the camera of your device. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features!
on September 4, 2025
Posted by: JMK1
from Dallas TX
Expertise:Expert
Fantastic device. Clean build. Great display. Fast operation. Silky smooth
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R TeamSeptember 5, 2025
Hi JMK1, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing you are finding this device to be so fantastic and lightning fast. We have provided a link to the complete manual for your device to help you with integrating additional features in to your usage like Galaxy AI. We have also shared a link to the Samsung Support Team if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Ultra 25
on September 4, 2025
Posted by: Adoniiz
[This review was collected as part of a promotion.] The Galaxy Ai does a wonderful job summarizing events, email and texts which helps me save time.
The super fast charging and battery life are amazing on this phone.
The camera and zoom features are very crisp. For those worrying about making the switch from ios to android, samsung makes it seamless. Their ecosystem in my opinion is slightly better in addition to their quality.
Value
5 out of 5
5
Response from Samsung USBy R&R TeamSeptember 5, 2025
Hey Adoniiz, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with all of the enhanced features and capabilities of your device, while also finding it easy to use for your needs. We hope you'll reach out to us again in the future any time you have questions or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy
on September 3, 2025
Posted by: Shawn
Verified Purchase:Yes
Samsung made it so easy for me to return my phone and purchase a new one, I have already recommended it to a friend who needs a new phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best phone I ever bought
on September 3, 2025
Posted by: Sssupervenom
[This review was collected as part of a promotion.] Personalized Review of the Samsung Galaxy S25 Ultra & Galaxy AI
1. Design & Display
Titanium Frame & Gorilla Armor 2: The S25 Ultra debuts a robust titanium chassis and an industry-first anti‑reflective Gorilla Armor 2 screen, offering exceptional scratch resistance and drop durability—even from heights up to 2.2 meters .
Immersive Display: Featuring a massive 6.9" Dynamic LTPO AMOLED 2X panel with 3120×1440 resolution, HDR10+, and adaptive 1–120 Hz refresh rate, this screen reaches up to 2600 nits for blazing brightness .
2. Performance
Snapdragon 8 Elite for Galaxy: Customized for efficiency and power, it brings a 40% boost to NPU, a 37% CPU lift, and 30% GPU jump, all while supporting enhanced AI processing entirely on-device .
Advanced Cooling: The vapor chamber is enlarged by 40% with improved thermal materials to ensure sustained performance during intensive use .
3. Galaxy AI – Truly Intelligent
AI at the Core: With One UI 7 and Galaxy AI, the phone acts like a smart companion. It understands context—across text, speech, images, and video—to deliver smooth, intuitive interactions and suggestions through features like Circle to Search, Now Bar, and Now Brief .
Generative Tools & Image Magic:
ProVisual Engine: Delivers ultra-detailed photos with improved sensors and 10-bit HDR by default .
Audio Eraser: Removes unwanted noises in videos—like static or background commotion—leaving clearer audio tracks.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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