Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(30,572 Reviews)
Rating breakdown 30,572 reviews
5 Stars
26,170
4 Stars
3,457
3 Stars
589
2 Stars
169
1 Star
187
86%of customers recommend this product.
(
1,138 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Functional and excellent quality
on November 24, 2025
Posted by: Crizto114
[This review was collected as part of a promotion.] Galaxy AI is an amazing and complete overall AI the functionality.
Works from video and picture to gaming and work, the features on the phone are amazing. Super user-friendly. Overall, it's an amazing and reliable flown with a lot of capabilities and features, signal is perfect everywhere.
Works from video and picture to gaming and work, the features on the phone are amazing. Super user-friendly. Overall, it's an amazing and reliable flown with a lot of capabilities and features, signal is perfect everywhere.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultimate Companion!
on November 24, 2025
Posted by: Dan48051
[This review was collected as part of a promotion.] The S25 Ultra does it all and more! It really is the ultimate companion. Its super fast, and smooth.
There are almost an overwhelming amount of customizations available, and it really sends it over the top when you doawnload Good Lock. OneUI 8 was there waiting for me to download as soon as i got the phone, and i love it!
I highly recommend getting the Ultra, especially at the price you can get it at during the Black Friday sales!
Value
5
Response from Samsung USBy R&R Team, November 24, 2025
Hi there Dan48051, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are loving the usage of your device, and that you are finding the ultimate companion for your needs every day. Please, reach out to us again in the future any time if you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Patrick
from Chicago
Expertise:Expert
Verified Purchase:Yes
The phone is awesome, if you have big hands. The battery life is phenomenal, works for two days.
Loving the integrated pen, works like on an ipad!
Loving the integrated pen, works like on an ipad!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Orlando
Expertise:Intermediate
Verified Purchase:Yes
It's a great phone, yes... But the Bluetooth functionality on the S Pen is one of the many things I used to use on my S23U, and on the S25U it's something I miss and really need... Samsung is disappointing. Instead of improving, they're gradually removing features that are valuable to their users.
Instead of progressing, they're going backward, and I've used this brand my entire life, both at home and on my mobile devices and headphones.
But little by little, as a customer, I'm becoming disappointed by the brand's poor decision-making, driven by their obsession with "lightening" things. In that pursuit, they're removing features that are important to certain users (like me).
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R Team, November 24, 2025
Hi there Angel Martinez, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your phone. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to the full manual for your device to assist you with the hand gestures and voice commands you can use with your device from a distance. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is 100% worth the money I spent
on November 24, 2025
Posted by: Manny97
[This review was collected as part of a promotion.] Love the AI features that the phone has to offer. Amazing display, battery lasts the whole day. Have had this phone for a month now and love everything so far. Only one this that can be added on is the mag safe but for now you can manage it with a case.
Value
5
Response from Samsung USBy R&R Team, November 24, 2025
Hey Manny97, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are loving the display quality, battery life, and everything you have discovered thus far. We have provided a link to the complete manual for your device to help you explore further and align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Andriod Lover
on November 24, 2025
Posted by: Andriodpaclady
[This review was collected as part of a promotion.] Not clear instructions on how to use the phone, but overall a good phone.
Value
4
Response from Samsung USBy R&R Team, November 24, 2025
Hey Androidpaclady, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the inital setup and usage of your device. We have provided a link to the complete manual for your device to help you fully explore the capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
One of the greatest phone i used ever
on November 24, 2025
Posted by: Mayankprajapati
[This review was collected as part of a promotion.] Ai is very good ,vamara and processor is excellent
Value
5
Response from Samsung USBy R&R Team, November 24, 2025
Hey there Mayankprajapati, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device to be so amazing for your usage, and that the camera and processor are so excellent. We have shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
worse feature
on November 24, 2025
Posted by: Anonymous
worse mobile I've ever seen, s pen bluetooth feature was remove, and now I've notice that bluetooth selfie stick also not working on this phone
Response from Samsung USBy R&R Team, November 24, 2025
Hey there Alamin, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when the features you have used in the past have been changed. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also provided a link to an article to help you with Bluetooth connection for additional accessories you may have and want to use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US