Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(30,326 Reviews)
Rating breakdown 30,326 reviews
5 Stars
25,962
4 Stars
3,423
3 Stars
587
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
S25 is good but lacks key features
on September 7, 2026
Posted by: HereSinceTheS3
[This review was collected as part of a promotion.] I chose the S25 Ultra because I've been Samsung fan since the S3. I have many models including most of the Note models. This model has given me more issues and quirks compared to the other models I've possessed. The biggest drawnack, for me, is that the S Pen doesn't take pictures any more. That is a big, big miss by Samsung. Furhermore, this model seems to be extremely glitch prone, especially when it comes to notifications. Other than that, the screen quality is good, the battery life is solid and the camera is great.
Value
3
Response from Samsung USBy R&R Team, September 10, 2026
Hello HereSinceTheS3, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the notifications on your device. We have also provided a link to the full manual to assist you with the hand gestures and voice commands you can use with the camera shutter of your device. If you have a compatible Galaxy Watch you can also use this device as a remote shutter. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Product has great customizability
on September 7, 2026
Posted by: LittleHollow
[This review was collected as part of a promotion.] I use my phone alot and it definitely can last for hours at a time even when I have it set performance. I chose Samsung because its a solid choice for an android phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My choice was a s25 Ultra
on September 7, 2026
Posted by: Amburrr
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra because I wanted a phone that could handle everything I use it for without feeling like I needed to compromise. After using it, the biggest thing I’ve noticed is how fast and smooth it feels, even when I’m switching between several apps, taking pictures, working, or just using my phone all day.
The camera has been one of my favorite features. I love being able to pull my phone out and get a clear photo without having to think too much about the settings, and the zoom gives me options I simply didn’t have on other phones. The screen is also beautiful—bright, sharp, and easy to see—and the large display makes a huge difference when I’m reading, editing something, or multitasking.
I also really like having the S Pen available. It’s one of those features I didn’t realize I would appreciate as much as I do until I had it, especially when I need to quickly write something down or be more precise on the screen.
What I appreciate most is that the S25 Ultra feels like a phone made for someone who actually uses their phone for a lot of different things throughout the day. It’s powerful without being complicated, and there are still features I’m discovering.
My only real criticism is that it is a large phone, so there are times when using it one-handed isn’t ideal. For me, though, the larger screen and everything the phone can do make that tradeoff worth it.
Overall, I’m extremely happy with my Galaxy S25 Ultra and would choose it again.
The camera has been one of my favorite features. I love being able to pull my phone out and get a clear photo without having to think too much about the settings, and the zoom gives me options I simply didn’t have on other phones. The screen is also beautiful—bright, sharp, and easy to see—and the large display makes a huge difference when I’m reading, editing something, or multitasking.
I also really like having the S Pen available. It’s one of those features I didn’t realize I would appreciate as much as I do until I had it, especially when I need to quickly write something down or be more precise on the screen.
What I appreciate most is that the S25 Ultra feels like a phone made for someone who actually uses their phone for a lot of different things throughout the day. It’s powerful without being complicated, and there are still features I’m discovering.
My only real criticism is that it is a large phone, so there are times when using it one-handed isn’t ideal. For me, though, the larger screen and everything the phone can do make that tradeoff worth it.
Overall, I’m extremely happy with my Galaxy S25 Ultra and would choose it again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone good to have battery and all good
on September 7, 2026
Posted by: Vero210
[This review was collected as part of a promotion.] This phone that I have is a really good phone. I love everything. Father, the features and everything. Texting messaging answering phone calls. Everything is good on you. I love this song and hopefully it will last a long time. Thank you very much for this honor I appreciate whoever came up with this one
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's a great phone.
on September 7, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I chose the s25 ultra because of my experience with the s22 ultra. This phone has not disappointed, it runs everything smoothly has a great camera and is overall an amazing device. I have had a wide range of experience with other devices and this is by far the best one I have had to date.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera features
on September 7, 2026
Posted by: Bud2030
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra has an outstanding camera system and is easily one of my favorite features of the phone. 📸 The photos are incredibly sharp, detailed, and vibrant, even when shooting from a distance. The 200MP main camera captures an impressive amount of detail, while the zoom cameras make it easy to get clear shots of subjects that are far away.
I’m especially impressed with the low-light and Night Mode performance. Pictures taken at night look brighter and cleaner without losing the natural atmosphere of the scene. Portrait Mode also does a great job separating the subject from the background and creating a professional-looking effect.
Video quality is another strong point. The stabilization is excellent, and videos look smooth, crisp, and polished. The different lenses and AI-powered editing features give you plenty of flexibility to be creative.
Overall, the Galaxy S25 Ultra feels like having a powerful camera in your pocket. If photography and video are important to you, the camera experience is definitely one of the biggest reasons to choose this phone. ⭐⭐⭐⭐⭐
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The awesome S25 Ultra
on September 7, 2026
Posted by: Kayluv
[This review was collected as part of a promotion.] I chose this model because of 85s awesome display for gaming, streaming movies and music. The resolution is top tier and the built in apps are great for today's technology.
I highly recommend the S25 Ultra to anyone who wants and needs a new phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Galaxy Phone I've Owned
on September 7, 2026
Posted by: Hyduz123
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra because I wanted a phone that could do everything well without compromising on performance, camera quality, or productivity. After using it, I’m really impressed with how much it can handle.
The display is excellent for watching movies, browsing, and gaming, with great brightness and smooth performance. The camera system is another highlight—I love being able to capture detailed photos and use the zoom when I’m traveling or taking pictures from a distance.
I also use the S Pen for taking quick notes, editing photos, and getting things done more efficiently. The phone feels fast and responsive whether I’m multitasking, streaming, gaming, or using it for work.
I chose the S25 Ultra because I wanted a premium phone that would last for years, and it has exceeded my expectations so far. It feels like a device that can keep up with both my everyday needs and the things I enjoy doing in my free time.
Value
5
Written by a customer while visiting Samsung US