Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,343 Reviews)
Rating breakdown 27,343 reviews
5 Stars
23,440
4 Stars
3,032
3 Stars
532
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
1
POOR DESIGN
on September 28, 2025
Posted by: NICOLE
from NEWPORT BEACH
Expertise:Intermediate
VERY POOR DESIGN. THE DISPLAY ON TOP IS SO SMALLLLLLLLLLLLL TO SEE THEM. VERY HARD TO HEAR CONVERSATION IN RESTAUARANT,. SAMSUNG MUSIC APP SOME TIME DIES NOT PLAY SONGS AND SKIP TO OTHER SONGS. SOME IT DELETE PICTURES BY ITSELF. SOUND SYSTEM IS AWFUL, YOU MUST HAVE SMALLLLL FINGERS FOR KEYBOARD. IT TAKES SEVERAL SHOTS TO GET A CLEAR PICTURE. SOMETIME I HAVE TO REBOOT THE PHONE TO GET CLEAR PICTURES.. IF I USE HEADSET AND MY PHOBE IN THE POCKET,WHEN I WALK,IT HANG UP THE PHOBE OR SWITCH TO DIFFERENT SONGS.NOT GOOD TAKING PICTURE IN THE DARK.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 29, 2025
Hi there Nicole, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when your device is not aligning to your expectations. We would love to help you resolve your frustrations, and have provided links to troubleshooting guides to assist you with the camera, music, and additional settings and capabilities of your device. We have also provided a link to the Samsung Support Team to offer additional assistance for a resolution if these frustrations continue. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on September 28, 2025
Posted by: ChillyI
[This review was collected as part of a promotion.] Phone is just what I needed. Works 👍 👌 gets great service.
Value
5
Written by a customer while visiting Samsung US
Posted by: MillaMilla
from Atlanta GA
Expertise:Expert
Verified Purchase:Yes
I just ♥️♥️♥️ my new phone. No complaints thus far. The whole experience has been great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
YAY!!! It's the best phone ever camera's incredibl
on September 28, 2025
Posted by: Susan
from Ft Worth Texas
Expertise:Intermediate
The best phone ever. Like a computer in a phone. The camera is beyond incredible. When zooming there is a yellow square on top. When you take a picture it will blow your mind. I have taken beautiful pics of the moon.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the built-in stylus.
on September 28, 2025
Posted by: Connie
[This review was collected as part of a promotion.] With the push of a button, the stylus pops out and available for any number of different features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fastest, most capable phone
on September 28, 2025
Posted by: Mjchunk54
[This review was collected as part of a promotion.] I started a new career in sales where my dependence on a quality device became unavoidable. I have always been a galaxy fan since my first smart phone. This one takes capability to the top.
Screen size was key as some of the things I need to see are web pages not optimized for mobile devices, but I didn't want to go to a fold. Not until I know the quality of there. This is still close enough to a standard phone size with the ability to still see what I need to see.
The S Pen is perfect for taking quick notes without having to keep a notebook (which I still do anyway) and when partnered with Notes, I can find my screen off memos right away. More importantly, with having all thumbs, the pen allows me to select the small tabs and icons on the non-mobile friendly pages without missing.
Down time, I am still on it, as we all are, but since I am on the road I will stream shows, videos, and training videos and it never slows this down. Pausing a video to take a call doesnt cause any crashes.
Lastly, with extreme use, my battery lasts all day. Every day. Wireless charging makes it easy to out it on the charger every night.
S25 Ultra. You won't be disappointed.
Screen size was key as some of the things I need to see are web pages not optimized for mobile devices, but I didn't want to go to a fold. Not until I know the quality of there. This is still close enough to a standard phone size with the ability to still see what I need to see.
The S Pen is perfect for taking quick notes without having to keep a notebook (which I still do anyway) and when partnered with Notes, I can find my screen off memos right away. More importantly, with having all thumbs, the pen allows me to select the small tabs and icons on the non-mobile friendly pages without missing.
Down time, I am still on it, as we all are, but since I am on the road I will stream shows, videos, and training videos and it never slows this down. Pausing a video to take a call doesnt cause any crashes.
Lastly, with extreme use, my battery lasts all day. Every day. Wireless charging makes it easy to out it on the charger every night.
S25 Ultra. You won't be disappointed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall a pretty good Phone for the most part in i
on September 28, 2025
Posted by: SoulSaberGhost
[This review was collected as part of a promotion.] When it comes to the Samsung Galaxy s25 Ultra its a pretty good phone From the battery life last quite awhile and handling quite alot from different gaming, Different apps, Different things it can handle The Memory of the Phone is also pretty good Because I have over 40 apps on my phone ranging from different storage sizes and my phone handles it like a champ and the Galaxy AI is also Pretty good from the fact I can use it for different situations depending on the situation I need from looking something up to calling or texting someone The Graphics and Feel of the phone is pretty good because I play alot of different that have different feels and looks to it and they honestly look and feel pretty and have of the time I sometimes forget im playing on my phone and the sound of the phone is great its pretty loud and clear and crystal
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera! The 100 zoom is amazing!
on September 28, 2025
Posted by: Scooby
[This review was collected as part of a promotion.] I go to lots of concerts and use the camera often. The pictures and videos are crystal clear. The zoom feature is crazy! It's a little pricey for a retired person like me. Otherwise it's my favorite phone yet.
Value
5
Written by a customer while visiting Samsung US