Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,317 Reviews)
Rating breakdown 27,317 reviews
5 Stars
23,416
4 Stars
3,030
3 Stars
532
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
Not at all innovative like they used to be
on October 7, 2025
Posted by: Nick78
[This review was collected as part of a promotion.] Dont get me wrong this phone is good and a solid choice for picking to upgrade from older generations but its nut not as innovative as they used to be and its sad to see samsung fall behind in the industry they once led greatly
Value
3
Response from Samsung USBy R&R Team, October 8, 2025
Hi there Nick78, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the wow factor on a new device is to you, and wanting to feel that you have gotten something truly innovative. We have provided a link to the complete manual for your device to help you discover additional features with your device at your convenience. We would also love to hear from you again in the future with details of what features you feel may be lacking. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jesus Soliz
from Laredo Tx
Expertise:Expert
Verified Purchase:Yes
Excellent service and product wouldn't choose any other brand
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely low quality with extremely high prices
on October 7, 2025
Posted by: Thiraviam
from San Francisco, California
Expertise:Expert
Verified Purchase:Yes
Price is too much but lacking in value. Particularly unlocking via finger and face recognition is too bad. At low light face recignition does not work. Cheap quality at extremely high price. Samsung company should atleast check iphones and see how to improve things.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, October 8, 2025
Hi there Thiraviam, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important specific features of your device are to you every day, and we would love nothing more than to assist you in resolving your frustrations. We have provided links to articles to help you with the fingerprint reader and facial recognition you mention with your device. We have also shared a link to the complete manual to help you with additional features and settings with your device. Lastly, we have provided a link to the Samsung Support Team to offer additional troubleshooting if your frustrations continue with your phone. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on October 7, 2025
Posted by: Ducksss25
[This review was collected as part of a promotion.] I had just switched to samsung after having iphones my entire life and I honestly love it! The camera quality the screen, the refresh rate, the size and capabilities makes everything so much better. couldn't say anything bad love the phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredibly Fast and Smooth Performance
on October 7, 2025
Posted by: SuperHA
[This review was collected as part of a promotion.] I'm blown away by the S25 Ultra's performance. It is without a doubt the fastest and most responsive phone I have ever used. Every action is instant, from opening apps to switching between tasks.
The fluidity of the display is amazing; scrolling through websites and social media feels incredibly smooth and seamless. There is absolutely zero lag or stutter. The integration of Galaxy AI makes everyday tasks even quicker and more intuitive, without ever slowing the phone down. Whether I'm gaming or working, this phone handles everything effortlessly. If you value top-tier speed and a fluid user experience, this is the phone to get.
The fluidity of the display is amazing; scrolling through websites and social media feels incredibly smooth and seamless. There is absolutely zero lag or stutter. The integration of Galaxy AI makes everyday tasks even quicker and more intuitive, without ever slowing the phone down. Whether I'm gaming or working, this phone handles everything effortlessly. If you value top-tier speed and a fluid user experience, this is the phone to get.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything about this phone is amazing
on October 7, 2025
Posted by: CrawdaddyC
[This review was collected as part of a promotion.] From top to bottom, the Galaxy S25 Ultra is one of the most impressive phones Samsung has made. It doesn’t reinvent the wheel, but it refines almost every aspect, and the result is a device that feels like what a “best of everything” flagship should be.
What’s Awesome
1. Stunning Display.
The 6.9-inch Dynamic AMOLED 2X screen is gorgeous. With a QHD+ resolution, an adaptive 120Hz refresh rate, and a peak brightness up to ~2,600 nits, this display handles everything from bright sunlight to dim rooms with ease.
The 6.9-inch Dynamic AMOLED 2X screen is gorgeous. With a QHD+ resolution, an adaptive 120Hz refresh rate, and a peak brightness up to ~2,600 nits, this display handles everything from bright sunlight to dim rooms with ease.
2. Powerful Performance.
Under the hood, the Snapdragon 8 Elite for Galaxy (3 nm) chip, paired with up to 1TB of storage and 12GB of RAM, delivers snappy, fluid performance. Whether you’re multitasking, gaming, or using AI-powered features, it handles demanding workloads with grace.
Under the hood, the Snapdragon 8 Elite for Galaxy (3 nm) chip, paired with up to 1TB of storage and 12GB of RAM, delivers snappy, fluid performance. Whether you’re multitasking, gaming, or using AI-powered features, it handles demanding workloads with grace.
3. Fantastic Cameras.
The camera setup is versatile and high-powered. You get a 200MP primary shooter, ultra-wide 50MP, a 5× telephoto 50MP, and a 3× 10MP lens. The new ultra-wide is a significant upgrade, especially in low light, and the zoom options give you flexibility without compromising too much on quality.
The camera setup is versatile and high-powered. You get a 200MP primary shooter, ultra-wide 50MP, a 5× telephoto 50MP, and a 3× 10MP lens. The new ultra-wide is a significant upgrade, especially in low light, and the zoom options give you flexibility without compromising too much on quality.
4. Long Battery Life.
The 5,000 mAh battery is similar in size to previous ones
The 5,000 mAh battery is similar in size to previous ones
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent camera and easy to use
on October 7, 2025
Posted by: Randidandy420
[This review was collected as part of a promotion.] I am impressed with the innovative features of this device. The way it utilizes artificial intelligence to assist in various tasks is truly remarkable. The AI integration streamlines everyday activities, making the user experience efficient and enjoyable. Overall, this phone's AI capabilities elevate it to a superior level compared to other devices. I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra Review
on October 7, 2025
Posted by: Krissie
[This review was collected as part of a promotion.] I absolutely love my S25 Ultra! I use it for my everyday life scheduling note taking etc as well as for work the Galaxy AI feature has helped make that even more of a breeze for me everything is synced across all my devices and all I have to do is tell my phone what to do now and it's done! I love it and recommend it to anyone rather if it's for everyday use work school etc. It's all around an awesome, helpful phone and a perk is the battery life and camera are both phenomenal as well.
Value
5
Written by a customer while visiting Samsung US