Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,314 Reviews)
Rating breakdown 27,314 reviews
5 Stars
23,413
4 Stars
3,030
3 Stars
532
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Took a close up pic of the moon. AMAZING!
on October 8, 2025
Posted by: MoonGaze
[This review was collected as part of a promotion.] The picture quality is above phenomenal! The projects some one could complete using the AI features is endless. New to the game or OG profesh.. you will not be disappointed
Value
5
Response from Samsung USBy R&R Team, October 8, 2025
Hi there MoonGaze, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are loving the enhanced camera quality, and enjoying capturing amazing photos and videos with your device. We love that you are finding so many uses for Galaxy AI every day, and hope you'll reach out to us again in the future if you have any questions or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s25 ultra
on October 8, 2025
Posted by: Jspear0989
[This review was collected as part of a promotion.] I absolutely lovethis phone and wouldn't ask for another one!! I would suggest it to everyone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is excellent! Great pictures. Lots of ne
on October 8, 2025
Posted by: Toochburger
[This review was collected as part of a promotion.] I use my phone for personal and work. Great reception and speakers.
Value
5
Written by a customer while visiting Samsung US
Posted by: 2Cents
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
Very nice phone. Would have been 5 stars but the removal of the SD storage card slot and the discontinuance of the iris biometrics lowered the score.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, October 8, 2025
Hi there 2Cents, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and features of your device. The removal of the micro SD card has allowed for enhanced durability and water-resistance for your device. If you are finding the storage to be insufficient for your needs, we do have cloud based storage expansion as an option for you. We have provided links to articles to help you with the fingerprint and facial recognition options for unlocking and using your device. We have also provided a link to the Samsung Support Team if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00082563/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00082563/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: GunnerT
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
Resolution is very sharp and Operating System is fast. So far, I'm very happy with my Galaxy Ultra S25 Ultra. I like the flat screen a lot better than my old S22 that had the curved screen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 8, 2025
Hi there GunnerT, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are pleased with the enhanced display quality and design of your device. We have provided a link to the full manual for your device to assist you with additional features like Galaxy AI, and align the settings to your preferences. We have also provided a li nk to the Samsung Support Team to offer additional assistance if any questions come up as you continue usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I Love My Phone
on October 8, 2025
Posted by: babeechler
[This review was collected as part of a promotion.] I absolutely love my Samsung Galaxy S25 Ultra w/ Galaxy AI. It has become so important to my daily life, including my home life and work life.
I use the Galaxy AI - Interpreter when dealing with some patients I see who don't speak English. It has made a huge impact on how I am able to communicate with my patients
I also use Galaxy AI's Photo Assist with my precious family photos, allowing me to make touch ups to family photos.
The uses Galaxy AI is limitless. I am finding new possibilities every day.
I own all Samsung products and I love how they all work together seamlessly, it's amazing.
I use the Galaxy AI - Interpreter when dealing with some patients I see who don't speak English. It has made a huge impact on how I am able to communicate with my patients
I also use Galaxy AI's Photo Assist with my precious family photos, allowing me to make touch ups to family photos.
The uses Galaxy AI is limitless. I am finding new possibilities every day.
I own all Samsung products and I love how they all work together seamlessly, it's amazing.
Value
5
Response from Samsung USBy R&R Team, October 8, 2025
Hey there Babeechler, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled that you are so pleased with the enhanced features, and are finding this device to be a great companion for both work and family uses. We have provided a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy phone.
on October 8, 2025
Posted by: teddyweaver
[This review was collected as part of a promotion.] I love my phone with all the features. The camera is Sharpe sound is clear. Playing games is easy. using galaxy AI is fun.
Value
5
Response from Samsung USBy R&R Team, October 8, 2025
Hello there Teddyweaver, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the enhanced features and capabilities of your new device. Please, reach out to us again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has great features
on October 8, 2025
Posted by: Jkala112705
[This review was collected as part of a promotion.] The phone feature Galaxy AI is very helpful.
I use this device for streaming, gaming, movies, sports, work, school and more.
I use this device for streaming, gaming, movies, sports, work, school and more.
Value
4
Response from Samsung USBy R&R Team, October 8, 2025
Hi Jkala112705, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying the usage of your device for your streaming and gaming, and finding the features of Galaxy AI so helpful for a range of daily tasks. We have provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US