Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,286 Reviews)
Rating breakdown 27,286 reviews
5 Stars
23,389
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Posted by: Rafna
Verified Purchase:Yes
Pleased with my purchase to get the S25 ultra. It takes beautiful pictures and I can edit them into videos. It wasn't hard to learn. I upgraded from the S20 FE to the S25 ultra.
I registered with ID.me and was able to apply an education discount. I'm overall pleased with the price I paid and the quality of the phone. Its been about 3 weeks. I hope it stays in good condition.
I registered with ID.me and was able to apply an education discount. I'm overall pleased with the price I paid and the quality of the phone. Its been about 3 weeks. I hope it stays in good condition.
Response from Samsung USBy R&R Team, October 16, 2025
Hey Rafna, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are not only pleased with your new device, but with the value of your purchase. We have provided a link to the complete manual for your device to help you with additional features on your device, and aligning the settings to your preferences. We have also provided a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product. Best Camera hands down!
on October 15, 2025
Posted by: Grimmer
[This review was collected as part of a promotion.] The new Galaxy S25 Ultra has blown my mind. First time buyer of the Ultra series and im never going back to anything else. The quality of pictures this phone takes is incredible. The new AI is also the best I've experienced. Highly recommed
Value
5
Response from Samsung USBy R&R Team, October 16, 2025
Hi Grimmer, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear how you have had such a mind blowing experience with your device, and finding it so useful for a range of daily tasks. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: RossB
from Scottsdale, Arizona
Expertise:Expert
Verified Purchase:Yes
Great Samsung phone. Definite upgrade from previous S22Ultra. Many new features and seems fast at everything. Too bad it is hidden inside a case, out of caution, to protect it from damage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 16, 2025
Hey there RossB, we are thrilled to hear that you are finding this device to be such an amazing upgrade from your previous device. We have provided links to resources to assist you with discovering the full capabilities of your device, aligning the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great feature
on October 15, 2025
Posted by: Loyret
[This review was collected as part of a promotion.] That is an incredible run—19 years with one brand is a serious testament to loyalty! It sounds like you've seen the entire evolution of Samsung phones, from the early days to the modern Galaxy era.
I can certainly draft a comprehensive review covering what it's like to be a nearly two-decade-long user. This kind of review usually focuses on things like brand consistency, durability over time, the evolution of software (like TouchWiz to One UI), and the long-term value of the devices.
I can certainly draft a comprehensive review covering what it's like to be a nearly two-decade-long user. This kind of review usually focuses on things like brand consistency, durability over time, the evolution of software (like TouchWiz to One UI), and the long-term value of the devices.
Value
5
Written by a customer while visiting Samsung US
Posted by: Am89
Verified Purchase:Yes
I love it! Love the camera love the features it comes with! Game changer for sure.
Response from Samsung USBy R&R Team, October 15, 2025
Hello there AMendez, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the usage of your device, and loving using the camera of your device. We have provided a link to the complete manual for your device to help you with additional features, and to the Samsung Support Team to answer any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Billy
from Calhoun, Georgia
Expertise:Intermediate
Verified Purchase:Yes
This is the best phone you can buy right now in the United States
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: LawdBlackNephew
from Bronx NY
Expertise:Intermediate
Verified Purchase:Yes
This one is cool, but the S24 felt more sturdy and presentable.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE IT
on October 15, 2025
Posted by: LuvMusic
love it :D I'm gonna use this on xmas replacing my XS max!
Written by a customer while visiting Samsung US