Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,285 Reviews)
Rating breakdown 27,285 reviews
5 Stars
23,388
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Posted by: Jorge
from Bergen County, NJ
Expertise:Intermediate
Verified Purchase:Yes
Great phone for great price. Phone works great and has many features I never knew. I am so glad I invested in this phone and I recommend it to others.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 22, 2025
Hey Jorge, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that this device so wonderfully aligns to your usage preferences, and needs. We have shared a link ot the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Hidden tips &tricks
on October 17, 2025
Posted by: Decimatie
[This review was collected as part of a promotion.] Let's start saying the s25 ultra has amazed me with so much features, from the pen to the AI. I have just got my phone and I explore mostly everything.
Value
5
Written by a customer while visiting Samsung US
Posted by: Tom Z
Verified Purchase:Yes
I'm still in the learning stage with my phone. Coming from a Galaxy A series to this phone has been a challenge. I'm impressed with a number of features and each discovery makes me happy with my purchase.
Written by a customer while visiting Samsung US
Posted by: Marcus
Verified Purchase:Yes
Camera unable to focus when you zoom in. Other than that 5 stars
Response from Samsung USBy R&R Team, October 20, 2025
Hi there Marcus, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not operating as intended. We have provided a link to an article to help you troubleshoot this experience with blurry photos. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on October 17, 2025
Posted by: Bestphones
[This review was collected as part of a promotion.] This phone is top of the line compared to similar phones.
Value
5
Written by a customer while visiting Samsung US
Posted by: Flyby Man
from Portville, NY
Expertise:Intermediate
Verified Purchase:Yes
Love my s25 ultra! No issues with my s23 ultra but this ia definitely a noticeable upgrade from that. My husband is using the s23 with no problems.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ty Chance
Verified Purchase:Yes
Most Useful device I've ever owned. Can't replace it. I'll buy it again and and again. More as my business grows.
Written by a customer while visiting Samsung US
Posted by: Katie
from Texas
Expertise:Intermediate
Verified Purchase:Yes
I am so happy with this new upgrade! I suffer from arthritis and was a little hesitant about getting a Note phone due to my husband having one that was 2 models ago and it was slightly heavy to my hands & shoulders. Yet, this model is truly lighter! And!!! It take gorgeous pictures. I have black kitties and the quality of picture is vastly different than my older model. So happy with this new model!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 17, 2025
Hi there Katie, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are thrilled to hear you are so pleased with the enhanced features of your device, and finding the camera so amazing to capture photos and videos of your kitties. We hope you'll reach out to us again in the future if you ever have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US