Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,285 Reviews)
Rating breakdown 27,285 reviews
5 Stars
23,388
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Posted by: Renat
from USA
Expertise:Intermediate
Verified Purchase:Yes
The unit is good but no different than s24 ultra. Even downgrade. The design is the same from s23 ultra. Cameras also pretty much the same. Cameras can't compete with Chinese brands. It's boring but recognizable. If you looking for unique experience s line isn't that.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Will
Expertise:Intermediate
Verified Purchase:Yes
Really good phone. The speed and display quality is really good! The only thing that bothers me is the app optimization. Sometimes apps close when I didn't want them to. But I do not think that's a Samsung thing that's a apps engineering department thing.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Do better not reducing tech
on October 22, 2025
Posted by: Herbie2112
Expertise:Expert
Go back ti when phones were innovative. I'm using the S25 ultra from s22 ultra and I regret the change. Copy from Chinese phone makers!!! People won't be brainwashed for so long into thinking you are doing better. You S4 or note 3 had some things you took out. Give us quality innovations not taking away the reasons we are with your brand! S25 Ultra is a miss! Do better and not trying to save on manufacturing costs or puttingtech that you will be chargingus for!
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, October 23, 2025
Hello Herbie2112, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important it is to feel that you are getting a great device with truly innovative features. Without knowing what features you feel have been removed, or have not been added, we have provided a link to the complete manual for your device to assist you with exploring the full capabilities of your new phone. We have also shared a link to the Samsung Support Team if you have questions about your Samsung products. We would also love to hear form you any time in the future with features you would like to see in devices going forward. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional speed and features!
on October 22, 2025
Posted by: ArmsReview
[This review was collected as part of a promotion.] When I first bought this phone, I wasn't thinking about the AI features. I was more about the hardware, the computing power and the new design. What i found out after the first few months with this phone in my hand was that Galaxy AI has become an every day use tool for me. I'm consistently using the translation feature and the circle to search feature to navigate travel plans for future trips. Samsung has hit another home runwith this new design. I know a few people will be sad to have lost the curved glass esthetic, but for me, the flat surface is a better compliment to the pen. Last but not least, the cameras on this phone are astounding. Close up details, general low light shots, the zoom. What more do we need? The set up is packed with what's needed and upgraded even more with AI enhancements.
Value
5
Response from Samsung USBy R&R Team, October 23, 2025
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with this device, and are finding the usage of Galaxy AI such an enhancement to your usage every day. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever had
on October 22, 2025
Posted by: VeryWetCat
[This review was collected as part of a promotion.] It has a nice weight in the hand not to mention all the other features including Galaxy AI. It works great with my Galaxy earbuds. Can handle many apps open at once. Plus works for games like Pokemon go.
Value
5
Response from Samsung USBy R&R Team, October 23, 2025
Hey VeryWetCat, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are having such an amazing experience with your device, and loving the usage of Galaxy AI and your camera. Please, reach out to us again in the future if you haev questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
More than I know what to do with.
on October 22, 2025
Posted by: Ucantiques
[This review was collected as part of a promotion.] I've had the S25 Ultra since the release. The combo deal sold me on a new phone and watch. There are so many features that I still find new things it can do. One of the main reasons to buy was the way it connected with their watch to monitor my health and sleeping habits plus giving me a fall emergency device. The phone is super fast and has plenty of storage. The new Galaxy AI makes searches and request easy. Great for streaming and posting videos. Every week I find new things that the phone can do.
Value
5
Written by a customer while visiting Samsung US
Posted by: Veena
from Minnesota
Expertise:Beginner
Verified Purchase:Yes
I am.very happy with this purchase. Its very nice.i like the few different features .very fast.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is a nice upgrade
on October 22, 2025
Posted by: PriCeC1107
[This review was collected as part of a promotion.] I really like the additional features this phone has. The camera is great. And does incredible photos/videos. Streaming quality is awesome as well. lts a really snappy phone. Extremely happy about the battery life being reliable as well. And not to mention the galaxy AI. It has any answer for anything you could ever need to know. It's by far one of the perks on this model. Don't forget the S pen too!!!
Value
4
Written by a customer while visiting Samsung US