Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,285 Reviews)
Rating breakdown 27,285 reviews
5 Stars
23,388
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Captured priceless moments
on October 23, 2025
Posted by: Galaxyisthelimit
[This review was collected as part of a promotion.] Camera is the best I used on a phone. Just used it to capture a concert and the play back is so clear in 8k. Editing the video a breeze with Ai software.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone choice!
on October 23, 2025
Posted by: M2monlym2m
[This review was collected as part of a promotion.] For a while now, Samsung's "Ultra" phones haven't been about revolutionary new hardware—they've been about refinement. The S24 Ultra was already so close to perfect that it was hard to see where Samsung could go next. The answer, it turns out, wasn't just to make the hardware better; it was to make it smarter. The Galaxy S25 Ultra is a masterpiece of refinement, but its true power lies in the massive leap forward for Galaxy AI, transforming this device from the best "phone" you can buy into the smartest assistant you can carry.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade!
on October 23, 2025
Posted by: Savannah
[This review was collected as part of a promotion.] I upgraded from the s23 ultra because I wanted better graphics and better battery life. I'm happy with the upgrade, and the new features including the Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek and inspired
on October 23, 2025
Posted by: Timing
[This review was collected as part of a promotion.] I'll start with my only real criticism, the camera bumps are quite cumbersome.
Otherwise this device look and feels premium. I have never had the device stutter, slow, or fail. Quick launch times, fast 5G, wifi 6 is great. Just a fast device.
Games run smooth as butter, on max settings.
And as usual, your suite of sensors turn this phone into an anything device. Strong NFT, large wireless charge pad inside, long distance wifi and Bluetooth makes this device run smooth.
S pen integration makes notes, daydream thoughts, and quick access to anything you want easier, better, and more precise.
Samsung's Galaxy AI tools in Gallery are amazing. Just circle what you dont want and poof, its gone. Google's AI and Gemini make asking questions, navigation, and wireless use a breeze.
Value
5
Written by a customer while visiting Samsung US
Posted by: Nikki
Verified Purchase:Yes
This was an extremely easy purchase. Seamless and effortless. I currently have no issues with my phone.
Response from Samsung USBy R&R Team, October 23, 2025
Hi there Nikki, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that the inital purchase, setup, and usage of your device has been so positive for you. We have shared a link to the complete manual for your device to assist you with the exploration of the capabilities of your device, and best aligning the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung s25 Ultra
on October 23, 2025
Posted by: KBright
[This review was collected as part of a promotion.] I’ve been using my new Samsung Galaxy S25 Ultra for everything—work, streaming, and daily life—and it honestly blows me away. The display is stunning for movies and shows, the camera makes every photo look professional, and the battery easily lasts through my workday even with constant use.
The new Galaxy AI features are surprisingly useful. I’ve been using them to summarize notes, translate on the fly, and organize my messages—it’s like having a smart assistant built into the phone.
Whether I’m multitasking for work, watching sports, or gaming, this phone handles everything smoothly without lag. It’s fast, sharp, and feels incredibly premium. I couldn’t be happier with my upgrade!
Value
5
Response from Samsung USBy R&R Team, October 23, 2025
Hey KBright, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the usage of your device, and finding it helpful for such a range of daily tasks. We hope you'll reach out to us again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Design
Expertise:Intermediate
Verified Purchase:Yes
Would suggest that it would be great to have intro functionality and special features after switching on the phone for first time.
Response from Samsung USBy R&R Team, October 23, 2025
Hey Design, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the usage of your device, after the inital setup. We have provided a link to the Samsung Support Team to assist you with any questions that come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Fred
from West Texas
Expertise:Intermediate
Verified Purchase:Yes
Simple to shop & return my handset for credit towards the new phone.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US