Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,277 Reviews)
Rating breakdown 27,277 reviews
5 Stars
23,381
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Posted by: Thomas
Verified Purchase:Yes
Good phone so far I like the fast charging. The only bad thing is the phone didn't come with a charging brick.
Written by a customer while visiting Samsung US
Customer Rating
5
The definition of ULTRA
on October 28, 2025
Posted by: ARGOS06
[This review was collected as part of a promotion.] Honestly, using the Galaxy S25 Ultra feels like carrying a personal assistant and creative studio in my pocket. I rely on Galaxy AI every day — from organizing my schedule in the morning to summarizing emails and even translating messages instantly when I need it. The camera, especially that 200MP sensor, still amazes me with how effortlessly it captures detail, whether I’m outside in daylight or taking shots at night. The anti-reflective display makes it easy to use anywhere, even under bright sun, and the S Pen has become my go-to for jotting down ideas or editing photos on the fly. It’s not just a phone — it’s the kind of device that adapts to your life, keeping things smooth, smart, and genuinely enjoyable.
Value
5
Response from Samsung USBy R&R Team, October 29, 2025
Hey there ARGOS06, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are having such a great experience with your device, and finding to be a daily driver for so many different needs every day. Please, reach out to us again in the future any time you have questions, or wish to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on October 28, 2025
Posted by: ARrehman
[This review was collected as part of a promotion.] Samsung has long established itself as the benchmark for premium Android smartphones, and their latest devices are no exception. The current generation of Galaxy phones—from the top-tier S-Series Ultra to the cutting-edge Z Fold and Flip models—represent a masterful blend of hardware excellence, innovative software, and genuine utility that elevates the everyday mobile experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Constant Amazing Performance
on October 28, 2025
Posted by: ArtJac
[This review was collected as part of a promotion.] This phone has been a pleasure to use since launch. Gaming is consistently great without major battery drain, daily tasks use barely any battery, and performance in hot or cold conditions have been great!
Cameras are amazing and versatile and the OS is amazing and snappy.
Overall very happy with this phone so far!
Value
5
Response from Samsung USBy R&R Team, October 28, 2025
Hey there ArtJac, we appreciate your feedback on your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are having such a great experience with your new phone, and finding it fun to use for your gaming, and capturing amazing photos and videos. We hope you'll reach out to us again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is good 👍
on October 28, 2025
Posted by: Giakhang2011
[This review was collected as part of a promotion.] I love my phone so much. This phone is very helpful to my work every day
Value
5
Response from Samsung USBy R&R Team, October 28, 2025
Hi there Giakhang2011, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you love your new device, and are finding it so amazing for your work needs. We have shared a link to the complete manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions come up about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on October 28, 2025
Posted by: DuckyNumber2
[This review was collected as part of a promotion.] I use this device for streaming; games; movies; work; and school. It's very useful for all of these activities.
Value
5
Response from Samsung USBy R&R Team, October 28, 2025
Hi DuckyNumber2, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear you are enjoying your gaming, streaming, work, and school functions on your new phone. We have shared a link to the Samsung Support Team for your convenience. These experts can offer assistance to you if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
My outstanding S25 ultra
on October 28, 2025
Posted by: Demult
[This review was collected as part of a promotion.] The performance is amazing, streaming, gaming, i used it also as a block note. Picture end video are truly increhable and special mention to AI that helping to do many think for my job.
Value
4
Response from Samsung USBy R&R Team, October 28, 2025
Hi there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how amazing you are finding the usage of your device for your streaming, gaming, and work needs. We love knowing that Galaxy AI is helping you streamline so many daily tasks as well. Please, reach out to us again any time in the future if you have questions or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
This phone has great features
on October 27, 2025
Posted by: ghogho
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a massive, high-performance phone with a stunning 6.9" display that’s bright and sharp even in sunlight. It’s built with titanium, feels premium, and handles drops well. Powered by the latest Snapdragon chip, it’s lightning fast—apps, games, and multitasking run flawlessly. Battery life easily lasts a full day with heavy use, and charging is quick both wired and wireless.
The camera system is impressive. The 200MP main sensor captures detailed shots, night mode works great, and zoom up to 30x is actually usable. Video is smooth and sharp, with solid audio. The S Pen is handy for notes and editing, tucked neatly into the phone.
Samsung’s AI features are surprisingly useful. You can circle items to search, rewrite texts in different tones, and translate conversations live. The software is smooth and customizable. Storage is generous, though there’s no SD card slot. Speakers are loud and clear, and Bluetooth audio sounds excellent with high-end codec support.
Face unlock and the under-display fingerprint scanner are fast and reliable. Call quality is solid, and the mic picks up voice clearly. It’s expensive and oversized, but if you want top-tier everything in one device, it delivers. Not for minimalists, but for power users, it’s a beast.
The camera system is impressive. The 200MP main sensor captures detailed shots, night mode works great, and zoom up to 30x is actually usable. Video is smooth and sharp, with solid audio. The S Pen is handy for notes and editing, tucked neatly into the phone.
Samsung’s AI features are surprisingly useful. You can circle items to search, rewrite texts in different tones, and translate conversations live. The software is smooth and customizable. Storage is generous, though there’s no SD card slot. Speakers are loud and clear, and Bluetooth audio sounds excellent with high-end codec support.
Face unlock and the under-display fingerprint scanner are fast and reliable. Call quality is solid, and the mic picks up voice clearly. It’s expensive and oversized, but if you want top-tier everything in one device, it delivers. Not for minimalists, but for power users, it’s a beast.
Value
4
Response from Samsung USBy R&R Team, October 28, 2025
Hi there Ghogho, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying everything about this device from the design, to the speed, to the battery life, and so much more. We have shared a link to the Samsung Support Team if you do ever need assistance with storage expansion on your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US