Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,276 Reviews)
Rating breakdown 27,276 reviews
5 Stars
23,380
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Decided to Upgrade
on October 29, 2025
Posted by: Patch2377
[This review was collected as part of a promotion.] Just upgraded from the 24 Ultra, and am so for loving the 25 Ultra. The Galaxy AI so far has been great. I never really actively used it on previous phone, but have really enjoyed starting to really see what it can do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Favorite so far
on October 29, 2025
Posted by: The1Weaver
[This review was collected as part of a promotion.] I love the squared off edges of the phone, and the flat screen instead of curved. Definitely an upgrade both physically and systems wise compared to my old s22 ultra. About i don't use it as much, Galaxy AI has definitely been a useful feature when trying to find something specific or giving me options for photo effects
Value
5
Response from Samsung USBy R&R Team, October 29, 2025
Hi there The1Weaver, thank you for taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are pleased with the redesigned shape and feel of this new device, and that you are enjoying the exploration and usage of the enhanced software features. We have provided a link to the Samsung Support Team for your convenience. These experts can work with you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
The phone is amazing, but has terrible charging!
on October 28, 2025
Posted by: LastXI
[This review was collected as part of a promotion.] This device has amazing features
The S pen i wished was Bluetooth which absolutely sucks, but other then that its highly responsive
The S pen i wished was Bluetooth which absolutely sucks, but other then that its highly responsive
The camera quality is amazing, but i feel like the colors are dull and has less life compared to the video camera?
My phone at the moment has a defect, the charging isn't super fast or regular fast, its just regular charge which sucks, I hope I can get that worked out
The Galaxy AI is am amazing feature
Value
3
Response from Samsung USBy R&R Team, October 29, 2025
Hi there LastXI, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding features you enjoy using every day, especially Galaxy AI. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also shared a link to an article to help you with the charging speed of your device. Lastly, we have shared a link to the Samsung Support Team to assist you if this experience with the charging speed continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
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Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
The phone has great design features
on October 28, 2025
Posted by: Magmus
[This review was collected as part of a promotion.] I use my phone for streaming and and video callas and I have had no trouble with the phone.
Value
4
Response from Samsung USBy R&R Team, October 30, 2025
Hi there Magmus, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying your streaming and video calls on you phone without interruption thus far. We have provided a link to the complete manual for your device to help you discover additional features of your device like Galaxy AI. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Danny boy
from Florida
Expertise:Expert
Verified Purchase:Yes
Nice phone i love it would recommend to everyone in the world
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 30, 2025
Hey Danny boy, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you love the usage of your phone. We have provided links to a few resources to help you discover additional features, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Amazing battery life!
on October 28, 2025
Posted by: SnotrodsChick
[This review was collected as part of a promotion.] When I unboxed my S25, the first thing I noticed, in comparison to my previous phone, was the beautiful screen. It's more vibrant and flat with an anti-reflective coating on the screen. Which I love and makes it much easier to see when you're outside.
I didn't plan on upgrading my phone until the S26 came out. But something forced my hand.
The S25 is a great phone! I can go all day on one charge, which is phenomenal for me. Considering that I am on my phone constantly.
I do miss the Bluetooth capabilities in the S-Pen though. Other features that I love are the many AI features packed into this phone. One of my top faves is the Circle-to-search. Where has that been all my life? That's better than Alexa! IMHO. Then there's Call Assist, Nightography, Draw Assist, Note Assist, and another fave.. the Now Bar. There are many more, you'll just have to check them out for yourself!
The new processor is a nice upgrade too.
But.. the camera. It has its good points and bad. I think they should have kept the 10x telephoto zoom. I love taking pictures of the moon. That zoom made for GREAT pictures.
I didn't plan on upgrading my phone until the S26 came out. But something forced my hand.
The S25 is a great phone! I can go all day on one charge, which is phenomenal for me. Considering that I am on my phone constantly.
I do miss the Bluetooth capabilities in the S-Pen though. Other features that I love are the many AI features packed into this phone. One of my top faves is the Circle-to-search. Where has that been all my life? That's better than Alexa! IMHO. Then there's Call Assist, Nightography, Draw Assist, Note Assist, and another fave.. the Now Bar. There are many more, you'll just have to check them out for yourself!
The new processor is a nice upgrade too.
But.. the camera. It has its good points and bad. I think they should have kept the 10x telephoto zoom. I love taking pictures of the moon. That zoom made for GREAT pictures.
Value
4
Response from Samsung USBy R&R Team, October 30, 2025
Hi there SnotrodsChick, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the redesigned appearance of your new device, and finding the battery life to last all day with you. We have provided a link to an article to help you integrate the new features of your S Pen in to your usage. This device does have the 10x telephoto camera feature you mention, and we have provided a link to an article that highlights the different features and capabilities of the camera on your device. Lastly, we have shared a link to the Samsung Support Team to assist you if you believe your device is not operating as intended, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: PJA1
from Virginia USA
Expertise:Intermediate
Verified Purchase:Yes
Battery drain is excessive with external memory is attached.
I would recommend this to a friend!
Value
3
Response from Samsung USBy R&R Team, October 29, 2025
Hello there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how valuable the battery life of your device is to you every day. We have provided links to a few articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Richard
from ORANGE COUNTY, CALIFORNIA
Expertise:Intermediate
Verified Purchase:Yes
Love my new S25 Ultra. I got the Jet Black. It feels great in the hands. Over all I love it.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, October 30, 2025
Hey Richard, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are finding the new design of this device to be comfortable to hold for prolonged periods of time, and you are finding the color pleasing. We have provided a link to the manual for your device to help you discover all of the amazing ways you can use this device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US