Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,276 Reviews)
Rating breakdown 27,276 reviews
5 Stars
23,380
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
1
Data grabbing JUNK!
on October 30, 2025
Posted by: DoneWithTodaysTech
from Wisconsin
I’m beyond fed up with phones that don’t have removable batteries. We’ve taken massive steps backward. I feel like I’m back in the bag phone era — dragging around a power bank like an umbilical cord just to stay connected. This isn’t convenience; it’s a design disaster. You’ve stripped away user control just to harvest data and force dependence on your ecosystem. I’m done with it. Until you start giving power back to the user — literally and figuratively — I won’t buy another one of these tethered battery-box phones.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, October 30, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important specific features of a device are to you every day. If you are looking to be able to change the battery of your device on the go rather than using a portable battery pack, the Samsung Galaxy XCover series of devices have this feature, where the battery can be removed and changed. We have shared a link to the Samsung Support Team if you have questions about this specific device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Efficient amazing
on October 30, 2025
Posted by: 5051wos
[This review was collected as part of a promotion.] It works fast enough Galaxy Ai is super easy and very good performance for using
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The s pen has become completely useless
on October 30, 2025
Posted by: Krazy2h8
[This review was collected as part of a promotion.] I have always loved the ultra because of the features the s pen provided but the galaxy s25 ultra completely ruined that by removing the air commands. I used to LOVE being able to use my s pen... the only reason I rated this phone 2 stars instead of one is bc of the camera and AI picture and video options.. samsungs failure to utilize the S pen has made the ultra a complete failure bc its now just an over priced version of the galaxy plus.
Value
3
Response from Samsung USBy R&R Team, October 30, 2025
Hi there Krazy2h8, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that changes being made to accessories, and features you have used in the past can cause frustration. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the complete manual to help you with hand gestures and voice commands you can also use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra is awesome for entertaining and work
on October 30, 2025
Posted by: Pelopidas71
[This review was collected as part of a promotion.] I utilize my Galaxy S25 Ultra for fun and work. The Galaxy AI feature is awesome when I'm researching my history topics, need an answer to a question, or want to make my digital drawings come to life. The phone is nice and sleek, yet it carries a big screen and a digital pen! I use my phone for researching history or everyday life, steaming music, YouTube, movie services, drawing, banking, shopping, and off course calling, emailing, and texting. My phone works just about flawlessly day in and day out; it is a true workhorse! It is a fast phone with great safety features, sweet settings, vivid colors, and awesome sound. I recommend this phone for anyone and everyone who wants the best of all phones. It is especially powerful since it is equipped with Galaxy AI features that can help you do almost anything (from looking up a topic for you, to helping you shop and keep track of price drops, to making your drawings come alive) whether it is for work or for entertainment purposes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love everything about the device. Great Job
on October 30, 2025
Posted by: DragonsLover1967
[This review was collected as part of a promotion.] My Galaxy S25 Ultra is more than just a smartphone—it’s a daily companion that makes life smoother and more productive thanks to its deeply integrated Galaxy AI features Every day, this device helps manage schedules, organize notes, and summarize emails so staying on top of work and personal tasks is effortless The AI-powered assistant feels like a true personal helper, intelligently suggesting replies, setting reminders, and making content creation seamless from camera to editing.Photos taken on-the-go are transformed instantly with the AI Photo Editor, letting me remove unwanted objects or enhance images in one tap, no extra apps needed. Galaxy AI also improves performance and battery life by optimizing based on my habits—so the phone never lets me down during long days, whether I’m streaming video, making calls, or handling video meetings. The live translation and interpreter modes break down language barriers wherever I travel, and “circle to search” makes exploring new topics or businesses intuitive and fast.From simplifying daily communications to offering contextual assistance while browsing or researching, Galaxy AI touches every moment I use my S25 Ultra. It helps turn voice memos into tasks, gives rich morning and evening briefings, and always feels one step ahead of my needs. Using this phone isn’t just about enjoying technology—it’s about boosting creativity, staying organized, and genuinely upgrading my lifestyle. That’s why I love my Galaxy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has everything you need, and more.
on October 29, 2025
Posted by: Shawninhere
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra: The Agentic AI Revolution
The Galaxy S25 Ultra, launched in early 2025, was billed as the "AI phone," and after several months of use, it's clear Samsung delivered on that promise, shifting the focus from incremental hardware updates to a genuinely transformative software experience powered by deep Gemini integration. While the improved Snapdragon 8 Elite chip provides the necessary horsepower, the real star is the expanded and more "agentic" nature of Galaxy AI.
The most impressive development is the introduction of Cross-App Actions. This is where the S25 Ultra's AI truly evolves past previous iterations' feature-by-feature approach. Instead of merely summarizing a note or translating a call, the user can now issue a single, complex voice command that spans multiple applications. For instance, you can simply say, "Find the two highest-rated Thai restaurants near the office and text the Google Maps link for the best one to Jane." The AI executes the search, extracts the data, selects the top choice, and drafts the message, all without the user manually jumping between Maps, a browser, and the Messages app. This functionality alone is a massive step towards a truly hands-free, intelligent assistant.
Samsung also drastically improved the utility of its ambient features. The new Now Brief, which replaces the static lock screen with a personalized, contextual snapshot of your day, has become an indispensable feature. It learns your routines,not just you
The Galaxy S25 Ultra, launched in early 2025, was billed as the "AI phone," and after several months of use, it's clear Samsung delivered on that promise, shifting the focus from incremental hardware updates to a genuinely transformative software experience powered by deep Gemini integration. While the improved Snapdragon 8 Elite chip provides the necessary horsepower, the real star is the expanded and more "agentic" nature of Galaxy AI.
The most impressive development is the introduction of Cross-App Actions. This is where the S25 Ultra's AI truly evolves past previous iterations' feature-by-feature approach. Instead of merely summarizing a note or translating a call, the user can now issue a single, complex voice command that spans multiple applications. For instance, you can simply say, "Find the two highest-rated Thai restaurants near the office and text the Google Maps link for the best one to Jane." The AI executes the search, extracts the data, selects the top choice, and drafts the message, all without the user manually jumping between Maps, a browser, and the Messages app. This functionality alone is a massive step towards a truly hands-free, intelligent assistant.
Samsung also drastically improved the utility of its ambient features. The new Now Brief, which replaces the static lock screen with a personalized, contextual snapshot of your day, has become an indispensable feature. It learns your routines,not just you
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone Ever
on October 29, 2025
Posted by: Corpi46
[This review was collected as part of a promotion.] It is a completely piece of engineering mixed with best of the Ai
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the feel of it the camera O my God great.
on October 29, 2025
Posted by: Clarke
from In South Carolina
Expertise:Expert
Verified Purchase:Yes
Am loving my new phone I just love it. Exceeded my expectations
I would recommend this to a friend!
Written by a customer while visiting Samsung US