Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,275 Reviews)
Rating breakdown 27,275 reviews
5 Stars
23,379
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
4
I am writing the review in Hebrew, please try to t
on November 5, 2025
Posted by: Galant770
[This review was collected as part of a promotion.] מכשיר נהדר עם עיצוב יותר נוח לשימוש יומיומי, לפני זה היה לי את ה-24 אולטרה, ולפני זה 22 אולטרה, לפני זה 21 אולטרה, העיצוב שיש עכשיו הוא ממש שינוי גדול ונוח מאוד, המערכת ו עדכונים החדשים ממש מוצלחים ועושים את המכשיר למאוד נוח לשימוש יומיומי, כל העניין של ה-ai ממש מוצלח, נותן חוויה מאוד גבוהה ויוקרתית, לא סתם בחרתי מכשיר פרימיום, יש חיסרון אחד: הסוללה, בשימוש יומיומי עם האוזניות גלקסי באדס שלוש פרו, הסוללה מתרוקנת לאחר שימוש ממושך, הייתי מאוד שמח לשיפור בעניין הסוללה, חוץ מזה זה המכשיר שאני קניתי גם לי אבא שלי, הוא שדרג ממכשיר ישן מאוד, גלקסי s9, והוא ממש נהנה מהמכשיר ומכל האופציות, כמובן שאני המלצתי גם לחברים וקרובים שלי.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Sent Back: They took away S-pen functionality
on November 5, 2025
Posted by: Star Mom
from Martinsburg, WV
Verified Purchase:Yes
I sent this phone back. I wouldn't have even purchased if I'd have known beforehand.
Why take away an established functionality? I hope it's brought back in the future.
We take a lot of group photos and the S-pen (Harry Potter wand as I call it) is my favorite part.
I hope to be able to have it on a newer phone in the future. Until then I'll use my S23 until someone slows it down to nonworking condition.
Why take away an established functionality? I hope it's brought back in the future.
We take a lot of group photos and the S-pen (Harry Potter wand as I call it) is my favorite part.
I hope to be able to have it on a newer phone in the future. Until then I'll use my S23 until someone slows it down to nonworking condition.
Features
1
Response from Samsung USBy R&R Team, November 6, 2025
Hi there Star Mom, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how important the ability to use your camera from a distance is to you for so many amazing moments you want to capture. We have shared a link to the complete manual for your device, that highlight the ways you can use hand gestures and voice commands to do these same tasks. We have shared a link to the Samsung Support Team who can answer any questions you may have about your Samsung products, and we appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Kris
from Tulsa
Expertise:Intermediate
Verified Purchase:Yes
This was one thing I totally missed . No more blue tooth S Pen would've probably been a deal breaker for me if I would've known that.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Useless S pen on the ultra 25
on November 5, 2025
Posted by: Ultra
from Michigan
Expertise:Intermediate
I purchased the Galaxy S24 Ultra (or S25 Ultra) expecting full use of the S Pen—including the remote camera shutter function (press the S Pen button to take a photo while holding the phone at a distance). For previous models this worked well. For example, Samsung’s official documentation for the S24 Ultra states that you can set the S Pen button as “Take picture” under Settings → Advanced features → S Pen → Air actions.
However, with the S25 Ultra (and apparently future models), the S Pen no longer supports the Bluetooth/remote shutter function. Samsung themselves confirm the new S Pen is non-Bluetooth enabled and does not support the remote photo shutter feature.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 6, 2025
Hey there Ultra, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when features you have used in the past have been changed. We have provided a link to an article to help you with the redesigned features of your S Pen and integrating them in to your usage. We have also shared a link to the full manual for your device to assist you with hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: VeO1
Verified Purchase:Yes
Best phone ever. Rugged, with very smooth screen that makes navigation a pleasurable experience.
Written by a customer while visiting Samsung US
Posted by: Agui
from San Antonio, Tx
Expertise:Beginner
Verified Purchase:Yes
LOVE, LOVE, LOVE. Battery life is amazing, software runs smoothly & so much to customize!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra: Automation Beast
on November 5, 2025
Posted by: Spence
[This review was collected as part of a promotion.] Samsung nailed it. My S25 ultra feels like a smart assistant glued to my palm. Modes and Routines kick in without me thinking, shifting profiles when I arrive at work, start the car, or walk back through my front door. Focus mode snaps distractions shut when I need to grind. Galaxy AI quietly amplifies everything, from circle to search and live translation to transcript summaries and smart photo tools that save me a lot of time. The camera and high resolution videos are ridiculous, crisp enough that work clips and family moments looks studio clean. Day to day, it is the little quality of life touches that add up, from smooth performance to the way it just knows what im trying to do. I wanted a phone that gets out of the way and helps me live better, faster, and calmer. This is it. 10/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product takes the best picture
on November 5, 2025
Posted by: LoveSangria319
[This review was collected as part of a promotion.] This phone is very dependable. You can use it for everything.
Value
5
Written by a customer while visiting Samsung US