Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,051 Reviews)
Rating breakdown 27,051 reviews
5 Stars
23,232
4 Stars
2,999
3 Stars
515
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
This is the Future: How the S25 Ultra's AI Camera
on November 6, 2025
Posted by: Honorableboxer
[This review was collected as part of a promotion.] Forget just taking photos; the Galaxy S25 Ultra makes you feel like a pro editor, instantly.
The raw power from the custom Snapdragon 8 Elite processor isn't just about speed; it's the engine behind the incredible AI camera experience. The 200MP sensor captures amazing detail, but the magic happens after the shot.
The Next Gen ProVisual Engine instantly cleans up low-light images and keeps video stable. Even better, the Generative Edit tools are mind-blowing—I can effortlessly move or delete objects in my pictures, and the AI flawlessly fills the background. This isn't clunky software; it's instant, real-time power that completely changes how you capture and fix moments.
If you want a phone where the processor's power directly enhances your creativity, look no further.
The raw power from the custom Snapdragon 8 Elite processor isn't just about speed; it's the engine behind the incredible AI camera experience. The 200MP sensor captures amazing detail, but the magic happens after the shot.
The Next Gen ProVisual Engine instantly cleans up low-light images and keeps video stable. Even better, the Generative Edit tools are mind-blowing—I can effortlessly move or delete objects in my pictures, and the AI flawlessly fills the background. This isn't clunky software; it's instant, real-time power that completely changes how you capture and fix moments.
If you want a phone where the processor's power directly enhances your creativity, look no further.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Never fails
on November 6, 2025
Posted by: Acorn17
[This review was collected as part of a promotion.] I can keep up with a number of apps & messages and regulate my shopping.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone the Quality on the pic & screen
on November 6, 2025
Posted by: Jimmy12
[This review was collected as part of a promotion.] I bought 2 S25 ultra for my wife and myself, she love it and I’m being taking Amazing pictures also all the other features like AI as well the big and clear screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
🚀 Galaxy AI: My Pocket-Sized Creative Studio! 🎨
on November 6, 2025
Posted by: JoooTheCreator
[This review was collected as part of a promotion.] As a full-time digital creator and mom, the Samsung Galaxy Ultra 25 has truly become the heart of my creative routine. I manage and create content daily across TikTok, Instagram, Pinterest, Snapchat, Lemon8, and YouTube, and the power of Galaxy AI has completely transformed how I work.
The AI photo remaster and object eraser make every picture look professionally edited, while the AI video editing tools save me precious time when I’m balancing content creation with motherhood. The Note Assist feature helps me plan captions, scripts, and brand ideas effortlessly, and Live Translate keeps my global audience connected — no matter where my followers are. 🌍
With its incredible camera, fast performance, and long battery life, the Galaxy Ultra 25 keeps up with my nonstop lifestyle. Whether I’m filming trending TikToks, uploading YouTube Shorts, or creating Pinterest boards, this phone delivers flawless quality every time.
Galaxy AI isn’t just a feature — it’s my creative partner. It empowers me to stay inspired, organized, and connected while creating content that truly stands out.
Value
5
Written by a customer while visiting Samsung US
Posted by: Matt
Expertise:Intermediate
Verified Purchase:Yes
Do not like the S25 ultra at all. I have the S23 ultra and feel that is far superior to the S25 ultra.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 7, 2025
Hi Matt, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device can come with a bit of a learning curve when features and uses you have been accustomed to have been changed. We have provided a link to the complete manual for your device to help you with these changed and updates at your convenience. We have also shared a link to the Samsung Support Team to offer assistance if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Javier O
Verified Purchase:Yes
I "upgraded" to the s25 ultra from my s23 but its been a terrible upgraded. Being in sales I need to see people calling, texting me but there's a bug on the new galaxy s25 ultras where you can't see notifications on a locked screen. Checked all my settings and its definitely a bug, its documented online and samsung ignores and does nothing. Whoever though hiding notifications in a locked screen obviously doesn't work... I wish I could go back to my s23 ultra
No, I would not recommend this to a friend.
Features
2
Performance
1
Response from Samsung USBy R&R Team, November 7, 2025
Hey there Javier O, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating and disappointing it can be when your device is not operating as intended or expected. We have provided a link to the Samsung Support Team for your convenience. They can assist you directly through chat in ensuring your device operates as intended, and the settings are aligned to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful features
on November 6, 2025
Posted by: Yoyo77
[This review was collected as part of a promotion.] This is the far best phone I have ever used and I know I will never want anything better unless Samsung makes a new galaxy ultra I will definitely go there.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Oxford, Mississippi
Expertise:Intermediate
Verified Purchase:Yes
The phone is great overall and works excellently. My only problem is the fact that the s-pen has no Bluetooth capabilities. I do hope the S-26 ultra comes with this. It makes a whole lot of things easier. I do not know why they took it off in the first place
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, November 6, 2025
Hey Richmond Woblesseh, we appreciate your feedback on your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to an article to help you with the redesigned features of the S Pen to help you integrate them in to your usage. We have also shared a link to the complete manual to assist you with the hand gestures and voice commands you can use with your device. We have lastly, shared a link to the Samsung Support Team to assist you further if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US