Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(27,267 Reviews)
Rating breakdown 27,267 reviews
5 Stars
23,372
4 Stars
3,025
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Awesome Device
on November 26, 2025
Posted by: Shariq
[This review was collected as part of a promotion.] Awesome Device running very fast and easy to connect and user-friendly، Quick downloading
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone on the market, it lacks nothing exc
on November 26, 2025
Posted by: Fher026
[This review was collected as part of a promotion.] I use my Galaxy for work, it helps me a lot with the plans, since I can receive them by email, so I use less paper.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a jack of all trades!!! Love it!
on November 26, 2025
Posted by: PrinceShaq95
[This review was collected as part of a promotion.] This device is what I use for work, play and entertainment. Being a small Twitch streamer/content Creator, the S25 Ultra really enhances my experience of IRL streams and monitoring chats. The video and pictures are really amazing as well. Whenever I need assistance digitally I can always count on Galaxy AI to help me solve my issues. It can be checking the weather or helping to write a script, it is quite convenient for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for business
on November 26, 2025
Posted by: Samsung4business
[This review was collected as part of a promotion.] This phone is amazing. It has many great features that I use on a daily. One thing that has come in handy is being able to do an image search by just circling and item on a picture or video.
I also really like to be able to use the pen when I need to work on my phone to edit worksheets and such. I've had this phone for about 6 months now and I am sure I haven't fully explored all of it's potential. I will continue to stick with Samsung because it meets all of my business and personal needs on a phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Experience with samsung
on November 26, 2025
Posted by: AssassinThor
[This review was collected as part of a promotion.] I have many samsung devices like samsung tab S6. Samsung buds 2 and also buds 3 pro, samsung galaxy book 4 pro 360 and lastly s25 ultra with watch 4 classic it's almost 6 years I've used samsung products and it feels great compatability and upgrade in AI last year in games movies there's no issue at all I love to use these products and I'll continue to upgrade in future. Samsung environment is perfectly working with all devices it feels very smooth all the time when I am working or sharing photos and videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I had better
on November 26, 2025
Posted by: Jike64
[This review was collected as part of a promotion.] I've been dedicated to Samsung products for several years now, especially the phones, and though I don't think that will change, I've been somewhat disappointed with my current phone. I've frequently encountered glitches in the functioning that have resulted in my having to reboot my phone. Worse still, if I'm on the phone at home and the call drops, I can't make or receive calls. The phone tells me I can only call emergency numbers. I have to reboot the phone in order to restore service.
Despite these malfunctions, I won't switch to another manufacturer.
And hey, the camera is top notch.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on November 26, 2025
Posted by: Sckirra
[This review was collected as part of a promotion.] I use this phone daily it works great and with ai I can search for things set alarms and somany more things without opening my phone the screen is amazing, and has great picture/video quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No more S Pen
on November 26, 2025
Posted by: Bring back Spen
Expertise:Intermediate
The S Pen used to be one of the most powerful included extras on the Note and Ultra series. Now, Samsung has taken a powerful tool and replaced it with a pencil.
They're still charging quite a lot for the flagship version of the phone, the S25 Ultra however now no more S pen extras.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, December 1, 2025
Hi there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that changes to the features and accessories of your device can come with a bit of a learning curve. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can also use with your device. Lastly, we have provided a link to the Samsung SUpport Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US