Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(30,300 Reviews)
Rating breakdown 30,300 reviews
5 Stars
25,938
4 Stars
3,421
3 Stars
587
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
A long needed upgrade and it was so worth it!
on September 13, 2026
Posted by: Josh04
[This review was collected as part of a promotion.] I chose the Galaxy S25 ultra when looking to upgrade from my previous phone. I was nervous at first but, the moment I first turned the phone on and seen the display along with the refresh rate I was blown away. It had been a while since I upgraded my phone, but im so glad I chose the S25 Ultra because I love it soo much... the battery and features of the phone is such a godsend and a breath of fresh air. I hope to continue with the samsung brand in the future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exquisite features
on September 13, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] I chose this phone because of its very sleek and updated features. My favorite is the camera. Easy to navigate and takes pro photos. I would recommend this phone to anyone that has not owned this series.
I love upgrading my phones.
I love upgrading my phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product took pictures not any other.
on September 13, 2026
Posted by: Mknmarriott
[This review was collected as part of a promotion.] I chose this device not only for the beautiful design but also for the great photo amd vidoes quality.
In my opinion, this devise has the best quality photos.
In my opinion, this devise has the best quality photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
In love with samsung products 😍
on September 12, 2026
Posted by: LoveSamsung
[This review was collected as part of a promotion.] I have been using Samsung phone since I was a teenager. But I chose Samsung S25 ultra because it made my job easier. In 2020 when Covid-19 started, my job required to work remotely and we were not ready for, so by that time the Samsung Note20 with my best choice. I choose it because I could work with it remotely, and since that time I have been buying Samsung note series, and S series as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on September 12, 2026
Posted by: KimMyKim123
[This review was collected as part of a promotion.] I chose to buy the S25 Ultra 1TB phone and my only review is "It works smoothly and there's nothing to complain about."
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best phones I've ever had
on September 12, 2026
Posted by: LupinKing3rd
[This review was collected as part of a promotion.] I chose to buy my Galaxy S25 Ultra after my S23 Ultra started having battery and overheating issues back at the tail end of 2024. I was considering potentially getting a Pixel, but chose to stick with Samsung. Best decision ever because from when I pre-ordered this phone in January of 2025.
I use it for everything, work phone calls and Zoom meetings, streaming music, watching shows and movies, scrolling social media, and taking LOG videos. I love the anti-glare coating that the put on the screen, which really helps especially when outside in sunlight. Oh, and one of the biggest things I used on it is Samsung Dex.
I found out about Dex back when I had an S10 in 2018 and didn't use it much with my S23 Ultra, but since getting my S25 Ultra, I basically use it almost every day. I use it basically Monday-Friday at work as a secondary work PC whenever I have to work outside of my regular office, I use it when I'm relaxing at home and want to watch foreign shows and movies that I'd normally have to use a PC to watch (b/c they aren't on Netflix or Prime Video) but with Dex, I don't need a PC for. Honestly I wish I had known about it sooner b/c it would've saved me so much grief in college when I didn't have a laptop. Now, I don't ever need a laptop because my phone basically is one. If I buy a new phone in the future, it's going to have to be a Samsung b/c Dex is something I never knew that I needed until I started using it. Now, I'm not willing to give it up.
Good job Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on September 12, 2026
Posted by: Ynot5150
[This review was collected as part of a promotion.] I chose to upgrade from my S23 Ultra thinking it would've been a better overall experience. Boy was I wrong! Upgrades were minimal at best and the loss of Bluetooth capability on the S-Pen was a huge disappointment!
Value
2
Response from Samsung USBy R&R Team, September 14, 2026
Hello Ynot5150, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your new device is not meeting your expectations with specific features. We have provided a link to an article to help you with the redesigned S Pen capabilities, and to the full manual to help you with the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on September 12, 2026
Posted by: LoveMySamsung
[This review was collected as part of a promotion.] I am so glad I chose my samsung Galaxy S25 Ultra. The camera is great. The battery lasts a long time. It is my best phone yet.
Value
5
Written by a customer while visiting Samsung US