Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(30,283 Reviews)
Rating breakdown 30,283 reviews
5 Stars
25,923
4 Stars
3,419
3 Stars
587
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
s25ultraFAN
on October 6, 2026
Posted by: fan4life
[This review was collected as part of a promotion.] this is not my first samsung product and it will not be my last. I chose my s25ultra for the screen size and storage space. Processor speed is quick and responsive. I am very happy with my s25 ultra.
I almost forgot to mention the screen and outer casing is rugged and can withstand a little abuse. I accidentally "tossed" my phone across a parking lot. I knew I messed up; but when I picked it up there wasn't even a scratch. I was absolutely shocked and very thankful for the quality of this product and planning on a wearable soon.
keep it up samsung! Fan for life!
I almost forgot to mention the screen and outer casing is rugged and can withstand a little abuse. I accidentally "tossed" my phone across a parking lot. I knew I messed up; but when I picked it up there wasn't even a scratch. I was absolutely shocked and very thankful for the quality of this product and planning on a wearable soon.
keep it up samsung! Fan for life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on October 5, 2026
Posted by: PollyD
[This review was collected as part of a promotion.] I love my S25 Ultra phone! The features are great. I am definitely a Android girl. I tried a different brand but didn't care for it. I chose S25 Ultra and I'm so glad I did! It is by far the best phone that I have had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phones ever
on October 5, 2026
Posted by: ADKhan
[This review was collected as part of a promotion.] I chose the Samsung Galaxy Note ultra because I have been using the ultra line of phones since the phone was launched and I have always loved these phones. It's durable, battery lasts long, camera is superb, and it has one of the best screens.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Takes great pictures
on October 5, 2026
Posted by: Hman101
[This review was collected as part of a promotion.] I have had this phone now for I believe about 1 year and it works seamlessly great it takes fantastic pictures which I bought it specifically for my trip to Italy I just love how the pictures have come out everybody else has told me they look great. The phone also is very fast the battery life is excellent and it just very easy to use works with hundreds of my applications
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The s sires keeps getting better
on October 5, 2026
Posted by: Joeydopeshoes
[This review was collected as part of a promotion.] The phone is super convenient its not difficult to operate and I really like the stylist and being able to write something down instead of typing it out if i chose too. everything opens and runs smoothly and I have. I will definitely buy another s series when the time comes.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung s25ultra
on October 5, 2026
Posted by: Love2Shop
[This review was collected as part of a promotion.] I use my phone for everything! videos, text,gaming internet use and talking. I've come a long way from the note4 but still like samsung phones except for needing more battery life! 5500-6000.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
unlocked phone
on October 5, 2026
Posted by: grump01
[This review was collected as part of a promotion.] Have had to do hard reset, had reset it one other time. Hard time keeping Sim attached to my carrier. And no it is not my carrier it is problem s with both the physical and e Sims. My old note9 is better all the way around even with no updating.
Will probably go with another brand this winter. Very unhappy with Samsung products. (I also have a washer) not real happy with.
Will probably go with another brand this winter. Very unhappy with Samsung products. (I also have a washer) not real happy with.
Value
2
Response from Samsung USBy R&R Team, October 6, 2026
Hey Grump01, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how important the uninterrupted usage of your device is to you every day, and we would love nothing more than to help you with this experience. We have provided links to troubleshooting guides to help you with the connection of your device to your carrier. We have also provided a link to the Samsung SUpport Team to offer additional assistance if this mater continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Not great
on October 5, 2026
Posted by: Shday214
[This review was collected as part of a promotion.] I have been a samsung user for years and this is the worst phone I have ever had. Its slow and dose not work half the time.
Value
3
Response from Samsung USBy R&R Team, October 6, 2026
Hey Shday214, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to resources to help you maximize the speed and responsiveness of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you with any additional frustrations you may be experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US