Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(30,293 Reviews)
Rating breakdown 30,293 reviews
5 Stars
25,932
4 Stars
3,420
3 Stars
587
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
This product is amazing
on September 25, 2026
Posted by: Kriff2369
[This review was collected as part of a promotion.] I absolutely love my samsung s25 ultra, I chose this phone because I had an older samsung and wanted something better and I am very pleased with my purchase!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love me an upgrade.
on September 25, 2026
Posted by: SpectrumGamer
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra to replace my S22 Ultra after it fell out of my bag onto a concrete sidewalk. It's fully an upgrade (obviously) but with a new S Pen model. I may like the older version more, but this one works fine the way it is. (It might just be the weight difference in my hand between the metal version vs the plastic version that throws me off a little.) Haven't had any problems at all! I miss the curved screen edge a bit, but that was also the weak point that shattered on my old phone so flatter is probably safer. Connects to everything I need it to. Accessibility features are awesome! This delivers WAY more than my husband's A series phone. Overall positive upgrade!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best of the best. A Korean serie
on September 25, 2026
Posted by: Alejandra
[This review was collected as part of a promotion.] I chose the galaxy s25 ultra because is the best smartphone you could choose. It’s elegant, has the best features, is intuitive, and reflects who I am. I wouldn't change Samsung for anything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great camera and large storage
on September 25, 2026
Posted by: MembersUser
[This review was collected as part of a promotion.] "I chose" the galaxy ultra because Im a fan of Samsung and the camera is amazing. It has more then enough storage and I cant wait to get a newer option since when I upgrade I always still to Samsung galaxies.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra - Loving It!
on September 25, 2026
Posted by: FiveStringFrenzy
[This review was collected as part of a promotion.] This is an excellent phone. I take a lot of pictures and videos, so the AI features in the Gallery app and Studio for videos make editing both very easy and convenient. Other AI features are fun and handy. The display is gorgeous, and overal performance is very impressive. I'm so happy I chose to upgrade!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I choose the best!
on September 25, 2026
Posted by: KamHarr79
[This review was collected as part of a promotion.] I choose Samsung products over any other brand out there. I choose to update my Samsung to the newest Samsung every time I can! #GalaxyGirl
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra phone
on September 25, 2026
Posted by: Dimplez45
[This review was collected as part of a promotion.] I am a true Samsung user, these are the only phones that I will ever buy. The S25 Ultra is my first S series and I love it. The features on this phone are amazing. Samsung will always be my first choice in electronics
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It has its issues
on September 25, 2026
Posted by: Disappointed
[This review was collected as part of a promotion.] I chose the S25 Ultra thinking it would be a good upgrade over my S22 Utra. While the S25 Ultra has some nice features, it also has its issues. It does a poor job of managing memory so plan on manually cleaning up in device care frequently. The camera can take some great photos however also has some spontaneous quirks that cannot be resolved and ruin some pictures. Honestly, the S22 Ultra takes better pictures. The phone offers some great features however is also much more complicated to manage and use and some automaticly enabled new features create questions on privacy and security.
Value
3
Response from Samsung USBy R&R Team, September 28, 2026
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos. We have also provided a link to the complete manual to help you customize the settings to your usage and comfort. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US