Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(27,273 Reviews)
Rating breakdown 27,273 reviews
5 Stars
23,377
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
Best so far!
on July 27, 2026
Posted by: S2tanner
[This review was collected as part of a promotion.] I've owned smartphones from several brands over the years, but my Samsung Galaxy S25 Ultra has been the best experience I've ever had. What really sets Samsung apart isn't just the phone—it's the entire ecosystem. My phone works seamlessly with our Samsung TVs, smart home appliances, Galaxy watches, and tablets through SmartThings, creating one connected experience that's incredibly convenient.
The AI features have genuinely impressed me. From productivity tools and photo editing to real-time assistance and everyday tasks, Galaxy AI has become something I use daily. Everything feels intuitive, fast, and designed to make life easier instead of more complicated.
SmartThings has also given me real peace of mind. Whether I'm checking on devices while I'm away, controlling appliances remotely, or receiving notifications, I always feel connected to my home. The integration is smooth, reliable, and works exactly the way you'd hope it would.
Samsung has created an ecosystem where every device complements the others, and once you experience that level of connectivity, it's hard to imagine going back. The build quality, performance, innovation, and AI capabilities make the Galaxy S25 Ultra an outstanding flagship device. If you're already invested in Samsung products—or you're thinking about it—I highly recommend it. It has completely changed the way I interact with my technology every day.
The AI features have genuinely impressed me. From productivity tools and photo editing to real-time assistance and everyday tasks, Galaxy AI has become something I use daily. Everything feels intuitive, fast, and designed to make life easier instead of more complicated.
SmartThings has also given me real peace of mind. Whether I'm checking on devices while I'm away, controlling appliances remotely, or receiving notifications, I always feel connected to my home. The integration is smooth, reliable, and works exactly the way you'd hope it would.
Samsung has created an ecosystem where every device complements the others, and once you experience that level of connectivity, it's hard to imagine going back. The build quality, performance, innovation, and AI capabilities make the Galaxy S25 Ultra an outstanding flagship device. If you're already invested in Samsung products—or you're thinking about it—I highly recommend it. It has completely changed the way I interact with my technology every day.
Value
5
Response from Samsung USBy R&R Team, July 29, 2026
Hey there S2tanner, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are enjoying the addition of Galaxy AI and finding the features to be so impressive, and that this device so flawlessly integrates in to your ecosystem of devices and appliances. We have provided a link to the Samsung Support Team to assist you any time you have questions as you continue using any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Device features
on July 27, 2026
Posted by: MamaBoss
[This review was collected as part of a promotion.] The Samsung Galaxy s25 ultra has the best camera features is one of the reasons why I got it in the first place and it has not disappointed me at all
Value
5
Response from Samsung USBy R&R Team, July 29, 2026
Hey MamaBoss, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you love the camera of your new device, and that you have no regrets with your purchase. We have shared a link to the full manual to help you maximize your experience with the camera of your device with the addition of Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
All around great phone
on July 27, 2026
Posted by: Samsungqueen342
[This review was collected as part of a promotion.] The galaxy S25 ultra has been my favorite phone I have owned. The battery life, camera and speed are just a few features I love about this phone.
Value
4
Response from Samsung USBy R&R Team, July 29, 2026
Hi there Samsungqueen342, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so pleased to hear how happy you are with the processing power and battery life of your device, and that the camera has been so enjoyable for capturing amazing photos and videos. We hope to hear from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Covers all corners in defining the word "amazing"
on July 27, 2026
Posted by: GonE90
[This review was collected as part of a promotion.] My Samsung galaxy s25 ultra is by a landslide, the best phone I have used to this day! From its hearty but stylish titanium based alloy hardware, to the tampered highly responsive glass touch screen, up to the useful, unique, and reliable s pen capabilities, and straight on through to its impressive and continuously evolutionary UI software, the one two combo of greatness in the AI assistant world known as Bixby and Gemini. There is nothing these two powerhouses cannot accomplish no matter what I ask of them! Not to mention the newly featured and exclusive Galaxy AI systems continuously adapting and learning ways to improve and becoming extremely efficient in helping the user with a more immersion and dynamic galaxy experience!! This phone has become the unrivaled modeling platform raising the bar to "somewhere up on the moon"!! I highly recommend this device for any of your cell phone needs. Personally I spend most of my time streaming remotely from the Xbox cloud and there has been no more reliable of a device to do that with! Great vivid 1440 display capabilities. The Intracate smooth boom of the Dolby Atmos sound system clearly playing through the phone speakers will definitely have your head nodding with a quickness. The battery life is 100% unequivocal in its vitality and longevity! As my phone can run for nearly half a week before needing a half-hour to 100percent fast charge. Oh did I mention I can charge other devices wirelessly Yeah.This phone dominates competition
Value
5
Response from Samsung USBy R&R Team, July 29, 2026
Hi there GonE90, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are finding this device to be the best you've ever had with the addition of Galaxy AI, clear display quality, and amazing camera. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has outstanding and greatest features
on July 27, 2026
Posted by: Funky2raid
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra delivers exceptional performance with its Snapdragon 8 Elite chip, a stunning 6.9" AMOLED display, and a versatile quad‑camera system that shines in detail, zoom, and HDR video. Its AI features feel genuinely useful, boosting multitasking and creativity. Battery life is strong, build quality is premium, and long‑term software support adds real value.The downsides: Samsung removed Bluetooth from the S Pen, limiting remote features, and Qi2 wireless charging requires a special case, which some users find inconvenient. Even so, it remains one of the best Android phones of 2025, especially for power users and creators.🔥 Social‑Friendly HighlightsUltra‑bright AMOLED display
Value
5
Response from Samsung USBy R&R Team, July 29, 2026
Hey Funky2raid, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are finding your device to so perfectly align to your usage and has such a great quality camera you love using every day. We have provided a link to the Samsung Support Team for your convenience if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
The S25 ultra is an awesome device...
on July 27, 2026
Posted by: KiNGKiLO
[This review was collected as part of a promotion.] I absolutely love my s25 ultra. There's not anything that I dont like. The camera is absolutely amazing it has the 100x zoom and the picture quality is top level. Its screen is the perfect size the weight of the phone is perfect. It has the Gemini AI by Galaxy and its been more useful than any other Ai ive used, plus it even has jokes and seems nearly human from time to time... Overall I give it 9.5 outta 10... I will never use a different phone than the Galaxy S series... S25 is Amazing, thank you Samsung!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on July 27, 2026
Posted by: JDUB88
[This review was collected as part of a promotion.] I have been using a Samsung phone consistently since the Samsung Instinct. I love the devices, the features, everything! I used the Galaxy AI all the time between notes and editing photos, it's awesome!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Premium flagship experience at its best
on July 26, 2026
Posted by: Jackal
[This review was collected as part of a promotion.] I can't say enough good things about this phone. It was my first android phone in many years. My last android before this was the Galaxy S3. Definitely sticking with Samsung after this experience. From the external aesthetics of the phone to One UI it's a great package. The camera is unbeatable in my opinion.
Everything is as buttery smooth and fast as when I first purchased it. (Have had it about a year and a half now) Came from the fruit phone and after about a year and a half it was noticably slower and battery degradation was becoming an issue. Not an issue with this phone.
I work in construction and I don't baby the phone but I've never had any issues with it's durability. Does literally everything I need it too. I have received quite a few updates since I've gotten it that have only made the experience better.
The Galaxy AI features combined with the baked in Google AI features are actually really impressive. Never cared for the phone assistants of old but this is a whole different experience.
Specifically, I've had some photos completely saved from using the AI to tweak the photo. I've got two kids and getting them both to sit right and smile for a photo is almost impossible. Using some of the AI photos editing, I'm able to always get at least one good shot of the family.
Even in 2026, this is still a very impressive phone. I'd recommend it to anyone looking for a premium flagship experience or if you just want a really good camera.
Everything is as buttery smooth and fast as when I first purchased it. (Have had it about a year and a half now) Came from the fruit phone and after about a year and a half it was noticably slower and battery degradation was becoming an issue. Not an issue with this phone.
I work in construction and I don't baby the phone but I've never had any issues with it's durability. Does literally everything I need it too. I have received quite a few updates since I've gotten it that have only made the experience better.
The Galaxy AI features combined with the baked in Google AI features are actually really impressive. Never cared for the phone assistants of old but this is a whole different experience.
Specifically, I've had some photos completely saved from using the AI to tweak the photo. I've got two kids and getting them both to sit right and smile for a photo is almost impossible. Using some of the AI photos editing, I'm able to always get at least one good shot of the family.
Even in 2026, this is still a very impressive phone. I'd recommend it to anyone looking for a premium flagship experience or if you just want a really good camera.
Value
5
Written by a customer while visiting Samsung US