Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(30,292 Reviews)
Rating breakdown 30,292 reviews
5 Stars
25,931
4 Stars
3,420
3 Stars
587
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
- Exactly the upgrade I needed
on September 27, 2026
Posted by: Jimilbs100
[This review was collected as part of a promotion.] From the moment I powered on the Galaxy S25 Ultra, I knew I chose the right device. The performance is incredible—everything feels fast, fluid, and effortless, whether I’m multitasking, editing photos, or streaming. The new AI features genuinely elevate the experience. They help me organize information, enhance images, translate conversations instantly, and make everyday tasks feel smarter and more intuitive.
The camera system is one of the biggest reasons I chose this phone. The clarity, low‑light performance, and zoom capabilities are outstanding, and the AI enhancements make every shot look polished without feeling over‑processed. The display is another highlight: bright, sharp, and smooth, making videos, games, and reading all feel immersive.
Battery life easily lasts through my day, even with heavy use, and the build quality feels premium and durable. The S25 Ultra fits perfectly into my lifestyle—powerful when I need it, reliable when it matters, and packed with features that genuinely improve how I work and stay connected. I’m glad I chose the Galaxy S25 Ultra because it delivers exactly what I expect from a flagship device and more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Favorite S Series I've had
on September 27, 2026
Posted by: DrDrew1001
[This review was collected as part of a promotion.] The S25 Ultra feature that sold me was the camera. The zoom is no joke. Yes, I know some objects are AI enhanced. The great part of that is that I don't have to do the manual adjustments with photo editors as I've done in the past. I still use the Pro modes when I have the time to compose shots or videos. I use the quick access double click a lot to bring up the camera. In those moments, this phone shines. No thought. Just point, zoom and shoot. Even with the TT, FB and Insta videos, the battery lasts all day with tweaking power settings and deep sleeping apps. As a loyal fan, I've had the S Series phones for years. I always seem to get the odd numbered Ultra 21, 23 and the 25. I chose the latter as a pre-order and have been very happy with the purchase. The hardest part was choosing the right case. They're so many brands and styles. Samsung Galaxy phones and tablets have been my go to models for years. Maybe there's another brand or model that's better at the time but Samsung hasn't failed me yet. It's probably the only electronics brand that I've been using for decades. And the S25 Ultra suits all my needs. Thanks,Samsung, for a great phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this little computer!
on September 27, 2026
Posted by: KASSAFRASS71
[This review was collected as part of a promotion.] I chose the 25Ultra over getting a S26 because I love the pen. I use this phone for nearly every task I run across when im not home on my laptop. There's virtually nothing it cant do, and almost nothing I cant do with it! Big screen, volume boosters, gorgeous pics. If you're on the fence, don't be. Buy this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for work
on September 27, 2026
Posted by: AdventureAlex
[This review was collected as part of a promotion.] Using this phone at work makes a huge difference. Im able to use the stylus to quickly write notes on clients i see through out the day. Im also able to send crystal clear photos and videos to those clients. When im not working I am hiking and the 200mp camera is great for the outdoor adventures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I've ever owned!
on September 27, 2026
Posted by: Divine
[This review was collected as part of a promotion.] Its a user friendly phone, great size if you need to use one hand to type., if needed. When you do use both hands, the size is wide enough just to make lesser typos.
You can have it as simple as 123 or make it more ad advanced based on other features. No issues at all with apps, if there is, its always been the app itself. PLUS, you can make it as 2nd moniter when needed AND use a bluetooth mouse with it!
I actually have recommended this phone to 2 of my friends, and they actually bought it.
Great work SAMSUNG!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great photos video
on September 27, 2026
Posted by: Broncosgirl25
[This review was collected as part of a promotion.] I chose this phone because of quality and color it takes amazing pictures the audio is amazing! Love the two speakers! The stylists is a life saver !!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on September 27, 2026
Posted by: Crash7034
[This review was collected as part of a promotion.] I chose the 25 ultra, for the featured and larger screen. I use my phone for multiple meetong and reports. The pen helps to jot down notes quickly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice phone but constantly unable to get signal
on September 27, 2026
Posted by: Marco667
[This review was collected as part of a promotion.] I love Samsung best overall experience for decades however, I purchased an unlocked phone last year and regardless constantly loosing signal 🙃 shame I truly wanted to provide a 5 star review but...
Value
3
Response from Samsung USBy R&R Team, September 28, 2026
Hi there Marco667, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the uninterrupted usage of your device is to you every day. We have shared links to guides to help you troubleshoot the connection to your carrier at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US