Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(28,315 Reviews)
Rating breakdown 28,315 reviews
5 Stars
24,283
4 Stars
3,147
3 Stars
543
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
Great phone
on April 22, 2026
Posted by: Baam98
[This review was collected as part of a promotion.] I love the galaxy AI, it helps me with so many things. I love my phone, it's wonderful. I can't live without it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone that's fast but a bit large
on April 22, 2026
Posted by: Dantespeakfan
[This review was collected as part of a promotion.] The phone is pretty reliable, I would make sure to get a good screen protector and case so that the phone lasts a long while. Theres plenty of functions on the phone that I use like any other Samsung phone but this works faster especially when using Ai like galaxy ai or Gemini. The screen takes a second to get used to but when you do everything else seems tiny. I'm pretty satisfied with the phone as long as I take good care of it. The sound is loud and good on this one too, let alone the picture quality. I'll use the stylus when I can, there's interesting apps that use it pretty good for notes. I'll say having the galaxy ai button and using the stylus helps with certain tasks during everyday use.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is beyond compare
on April 22, 2026
Posted by: Mamacita50
[This review was collected as part of a promotion.] I use my Galaxy S25 Ultra for everything. I use it to complete education for work, play online games with my children, research information for my job.
The Galaxy AI feature is very helpful when I am looking for answers.
My favorite feature is the camera. One of the first things I did was take a picture of the full moon. It was so beautiful.
The Galaxy AI feature is very helpful when I am looking for answers.
My favorite feature is the camera. One of the first things I did was take a picture of the full moon. It was so beautiful.
My second favorite feature is the stylus. I love being able to pull out my stylus and jot down a quick note as a reminder. It is so easy to use. I will forever be a Galaxy girl.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super reliable phone that hasn't let me down
on April 22, 2026
Posted by: Kev63373
[This review was collected as part of a promotion.] I've had this phone for maybe a year and I keep finding new things to do with it. I'm not the pickiest person so having a phone thay excels in general is more than enough for me. I do think the Galaxy AI model is strong, and I use it more than I thought with my images.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerhouse
on April 22, 2026
Posted by: DragonsBreathe
[This review was collected as part of a promotion.] Since first use, till now, no lagging issues, or freezing issues.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Worst Camera as an Hardware
on April 22, 2026
Posted by: Caspianking
[This review was collected as part of a promotion.] I have loved Samsung Galaxy products since I bought my fist Samsung Note 9 long time ago. Now, I have Galaxy devices since Samsung introduced Galaxy devices. I have known to take great photos in my friends and family. But, after my Samsung Galaxy S25 Ultra camera started giving me issues I have stopped taking pictures at all. And, it started all of sudden and it was embarrassing to see. Samsung asked me to take this phone to thier hardware shop but didn't tell me how much it will cost !! What will i do without phone??
Other than camera the phone is ok. I have used their Galaxy Ai photo app to create sketches of my family.
Other than camera the phone is ok. I have used their Galaxy Ai photo app to create sketches of my family.
Value
2
Response from Samsung USBy R&R Team, April 22, 2026
Hi there Caspianking, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when the camera of your device is not operating as intended or expected. We have provided links to a few troubleshooting guides to help you get the best possible photos and videos. We have also provided a link to the Samsung Support Team if you would like to review any options available to you to for the repair. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone! It has so many features!
on April 22, 2026
Posted by: SamsungFan33
[This review was collected as part of a promotion.] Galaxy AI is so helpful and intuitive. I use my phone for personal and work and it keeps up with everything I throw at it. Could I survive without it? Yes. But do I WANT to? That is a big N-O!!! This phone keeps me organized, helps me shop, helps me helps my son with homework, now if it could only figure out how to cook dinner...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has excellent features.
on April 21, 2026
Posted by: Beasrice
[This review was collected as part of a promotion.] I am a Galaxy phone person who has tried all of their phones. This one by far has been the best. I use is as my pocket computer because it has all the features I need to be able to conduct business. I am really impressed with its ability to connect with my computer to mirror its contents. Would buy this again and any other upgraded phone by Galaxy.
Value
5
Written by a customer while visiting Samsung US