Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(27,273 Reviews)
Rating breakdown 27,273 reviews
5 Stars
23,377
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
Absolutely love this phone
on February 9, 2025
Posted by: KatB
from Virginia
Expertise:Expert
Absolutely love this phone. Upgraded from the 22 Ultra and am not disappointed at all.
Everything is crisp and super fast. Pictures look amazing (main reason I upgraded). The response time for typing and switching between apps is stunning.
I have not used Gemini and I don't know that I will. That feature was not a selling point for me at all so I honestly dont care to use it. I've never used Bixby either, on any phone.
Ordered during pre-order and was expecting on 2/7, but received it 1/31. So I have absolutely no complaints on that at all. Trade in process was super simple and received full amount for my phone. (No damage at all, my phones live in cases and have screen covers from day 1)
If you are wanting to upgrade, do it.
Everything is crisp and super fast. Pictures look amazing (main reason I upgraded). The response time for typing and switching between apps is stunning.
I have not used Gemini and I don't know that I will. That feature was not a selling point for me at all so I honestly dont care to use it. I've never used Bixby either, on any phone.
Ordered during pre-order and was expecting on 2/7, but received it 1/31. So I have absolutely no complaints on that at all. Trade in process was super simple and received full amount for my phone. (No damage at all, my phones live in cases and have screen covers from day 1)
If you are wanting to upgrade, do it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 Ultra Amazingly Fast
on February 9, 2025
Posted by: SamAndSung4Ever
[This review was collected as part of a promotion.] I've been using the S25 Ultra for 3 days now and it has been amazingly fast. I only use it for basic use such as emails, social media, and YouTube videos. The new feature Now Brief is quite useful, it allows me to start and end the day with some tips and recaps. I hope Samsung can allow Quick Access Payment feature from swiping up from the bottom of the screen to be customizable for other features and not only limited to samsung pass or wallet. From time to time, I feel the phone gets hot when using it extensively and overnight charging.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The phone
on February 9, 2025
Posted by: Fearless93
[This review was collected as part of a promotion.] I just love how the device works and functions. Especially how it's very alert.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Return of the Droid!
on February 9, 2025
Posted by: SUNSHIN3
[This review was collected as part of a promotion.] After broad researching, I drove straight into the new S25 Ultra. It's been years since I've owned a Note and this phone is fantastic! I also snagged the Galaxy Ultra watch and encounted seamless actions across apps. I can't wait to dive in and see what's all in store!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Back of phone is hot
on February 9, 2025
Posted by: Natalie
Expertise:Beginner
Beautiful phone. I am a samsung gal, s10edge ..s20fe...s23ultra...to the new 25ultra. Yall have a custom here but as soon as I got my phone I could feel how hot it gets by the camera. That worries me. Never have I felt yalls phones get so hot. Hopefully this phone is able to reach the great things they say.
I would recommend this to a friend!
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
Hey Natalie, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding your new device to be beautiful. We have provided a link to a troubleshooting guide to help you with the temperature of your new device and have the best possible experience with your device. We have also shared a link to the Samsung Support Team if you have additional questions or this matter continues with the temperature of your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone of samsung
on February 9, 2025
Posted by: LoveIt
[This review was collected as part of a promotion.] This device boasts a truly impressive camera system, capturing stunning photos and videos. The vibrant display offers an immersive viewing experience for multimedia content. Its powerful processor ensures smooth performance even with demanding tasks. Furthermore, the battery life is commendable, easily lasting a full day on a single charge. Overall, this phone delivers a premium user experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Upgrading from s23 Ultra
on February 9, 2025
Posted by: Whil1212
[This review was collected as part of a promotion.] Much better camera and battery duration, I had to charge my phone twice everyday, this one just once with my normal use, performance is very good and now brief is fun. I tried audio eraser, its pretty decent. Seamless action across app, mh s23u didnt have a problem here but, its smoother now.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is the best of the best
on February 9, 2025
Posted by: Crxz0x
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra, released in January 2025, offers a blend of high-end hardware and advanced features. It boasts a 6.9-inch Dynamic LTPO AMOLED 2X display with a 120Hz refresh rate, delivering vibrant visuals. Powered by the Qualcomm Snapdragon 8 Elite processor, it ensures smooth performance across applications.
The camera system is a highlight, featuring a 200-megapixel wide sensor, a 50-megapixel periscope telephoto lens with 5x optical zoom, a 10-megapixel telephoto lens with 3x optical zoom, and a 50-megapixel ultrawide sensor. This setup caters to diverse photography needs.
Design-wise, the S25 Ultra is constructed with titanium, offering durability and a premium feel. However, some design choices, like the camera lens rings, are purely aesthetic and may collect dust.
On the software front, the device runs on Android 15 with Samsung's One UI 7. While the hardware is top-notch, some users have found the software experience to be less polished, with changes in navigation gestures and quick settings affecting usability.
Battery life is solid, with a 5,000 mAh capacity, though it remains unchanged from its predecessor. The device supports 45W wired charging and 25W wireless charging.
In summary, the Galaxy S25 Ultra excels in hardware performance and camera capabilities but may leave some users desiring a more refined software experience.
For a more in-depth look, you might find this video review helpful:
Value
5
Written by a customer while visiting Samsung US