Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Average customer rating
4.8
(27,297 Reviews)
Rating breakdown 27,297 reviews
5 Stars
23,400
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jetblack - Titanium Jet Black
Customer Rating
5
S23 Ultra to Ultra S25 Upgrade
on February 12, 2025
Posted by: Cameron
[This review was collected as part of a promotion.] I switched from the S23 Ultra to the new S25 Ultra. I really like the new screen design, while the curved screen had a nice wow factor it was always susceptible to scratches and cracking due to cases not being able to be higher than the screen. Even after applying a UV adhesive glass screen to the S23 it still cracked underneath the that glass. I also dind the S25 to be lighter and operation seems smoother. Really enjoying my upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
A phone just like all the others, unfortunately
on February 12, 2025
Posted by: WDE33
from AZ
Expertise:Expert
THEY FORCE YOU TO USE THE APP SCREEN IN VERTICAL MODE ALPHABETICALLY now not leaving an automatic sort function while viewing the app drawer horizontal. Trying to return to a horizontal app drawer means custom sort or you moving every single app where you want them. Lame that they changed that after a dozen yearsthe other way. The exact opposite of every Samsung before this. ALMOST ALL GOOD LOCK (HOME UP, NAV UP) DO NOT WORK so we can't fix the app drawer problem or customize away the forced nav bar hint as if we dont know where the bottom of the screen is. IVE HAD EVWRY RELEASE SINCE THE S2 EPIC 4G TOUCH AND THIS FEELS LIKE AN UPGRADE TO REMOVE FEATURES to mimic another cetain company device all the way down to the physical design of it. Feels good and snappy bit the one UI7 is not that great. Also assistant is what you want to use for your phone to actually do things for you the gemini ad thing is just an ad. Most of the time the gemini tells me he doesn't know how to do that yet (if I ask to open an app, for instance).
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
2
Value
2
Response from Samsung USBy R&R Team, February 14, 2025
Hey there WDE33, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is to have a device that is not operating as expected or intended. We have provided a link to the full device manual to help you with the Auto Rotate settings, and app layout you mention. We have provided a link to an article to assist you at your convenience with the apps you mention not functioning properly. We have also provided a link to the Samsung Support Team to assist you with the Gemini features you mention causing frustration. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Pantalla plana
on February 12, 2025
Posted by: Yosva2206
[This review was collected as part of a promotion.] Todo perfecto. Lo que mas me gusta es la pantalla plana, yo llevaba tiempo esperando un ultra con pantalla plana
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The insanely beautiful crazy camera technology
on February 12, 2025
Posted by: SamsungPorn714
[This review was collected as part of a promotion.] I would use the amazing camera to capture perfect moments with my family and friends while playing games and watching TV with the high speed of the Samsung Galaxy S25 Ultra I would be so grateful to be able to own a highly desirable phone such as the Samsung Galaxy S25 Ultra but the price is not affordable sadly
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra
on February 12, 2025
Posted by: ShadowFox
[This review was collected as part of a promotion.] I love it. I needed to upgrade from my S22 ultra and I didn't find anything better than the s25 ultra. And I love it so much. I just wished for more colors
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I don't have this phone but I hear it's the best p
on February 12, 2025
Posted by: Nena86
[This review was collected as part of a promotion.] I love Samsung phones
I'm a brand ambassador and I would l9ve to test this phone out
I'm a brand ambassador and I would l9ve to test this phone out
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice upgrade!
on February 12, 2025
Posted by: Bigvic
[This review was collected as part of a promotion.] The Galaxy s25 Ultra has met all my expectations. It has been a great overdue upgrade my Galaxy S21 Ultra.
So far all the feature have been an upgrade. Having the stylus is a big plus. It runs very smooth and has had no issues so far. The battery is very good, usually from normal use during the day it goes down to about 60%. Th AI features are a big plus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So this is my 1st samsung. Has a wow effect.
on February 12, 2025
Posted by: 86wiscon
[This review was collected as part of a promotion.] I am impressed, camera, storage , able to clean up videos from years ago.
Thought it was gonna take me longer signing into apps. It was better than I thought. just switched my Sim card and go. It won me over.
Thought it was gonna take me longer signing into apps. It was better than I thought. just switched my Sim card and go. It won me over.
Value
5
Written by a customer while visiting Samsung US